Role Description We're looking for a Site Reliability Engineer (E3) to help build and operate the infrastructure that powers Vynca's healthcare technology platform. In this role, you'll work at the intersection of software engineering, cloud infrastructure, and operations to ensure our systems are reliable, scalable, secure, and performant. As a member of the Technology team, you'll: - Design and manage cloud infrastructure in AWS. - Operate Kubernetes-based workloads. - Improve observability across our platform. - Automate operational processes that enable engineering teams to move quickly and safely. - Maintain the health of our production environment. - Help shape the future architecture of our systems. This is a hands-on engineering role with significant ownership and impact. You'll partner closely with Software Engineers, Product teams, and Data teams to build resilient systems that support our mission of delivering comprehensive care for more quality days at home. This position is remote and requires working East Coast business hours (EST). Qualifications - Experience: Three to five (3–5) years in Site Reliability Engineering, DevOps Engineering, Platform Engineering, Cloud Infrastructure Engineering, or similar roles, preferably within healthcare, SaaS, or high-growth technology environments. - Education: Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related technical field; equivalent professional experience will also be considered. - Strong hands-on experience operating production workloads within AWS environments. - Proven experience managing infrastructure as code using Terraform, including module development, state management, and deployment automation. - Experience operating and supporting production Kubernetes environments. - Hands-on experience deploying and managing applications using Helm. - Experience working with distributed systems, event-driven architectures, or event-sourcing platforms. - Experience establishing and managing observability practices including monitoring, logging, tracing, alerting, and incident response. - Strong understanding of Linux systems administration, networking, cloud architecture, and distributed systems fundamentals. - Experience designing, implementing, and maintaining CI/CD pipelines and deployment automation. - Strong problem-solving skills with the ability to troubleshoot complex infrastructure and application issues. - Excellent written and verbal communication skills with the ability to collaborate effectively across technical and non-technical teams. - High level of ownership, accountability, and initiative with a proactive approach to reliability and operational excellence. - Ability and willingness to participate in an on-call rotation supporting production systems. Requirements - Strong programming or scripting experience with Python, Go, or similar languages. - Experience with observability platforms such as Prometheus, Grafana, Datadog, CloudWatch, SigNoz, or OpenTelemetry. - Experience with GitOps tools such as ArgoCD or Flux. - Experience managing databases such as PostgreSQL, MySQL, Redshift, or ClickHouse. - Experience implementing secrets management solutions such as AWS Secrets Manager or HashiCorp Vault. - Experience supporting healthcare technology platforms or other highly regulated environments. - Familiarity with data infrastructure technologies including Snowflake, Redshift, and ETL/ELT pipelines. - Experience with database performance tuning and optimization. Additional Information - The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. - A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. - This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. - Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved. - Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. - At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace.