About Frontiers: At Frontiers, our purpose is simple yet ambitious: to make science open. We believe open science empowers the global scientific community to accelerate discovery and develop the solutions needed for healthy lives on a healthy planet. We are one of the world’s largest and most influential open-access research publishers. Every article we publish is peer-reviewed and quality-certified, ensuring research is accessible to everyone, everywhere. To date, Frontiers research has been viewed over 4 billion times, demonstrating the real-world impact of science without barriers. Joining Frontiers means being part of a global, mission-driven organization at the intersection of science, technology, and innovation — working alongside passionate colleagues who care deeply about advancing knowledge for the benefit of society. To learn more about our impact and culture, please watch this video About the Institutional Partnerships Team  Our Institutional Partnerships team is at the forefront of a rapidly evolving industry: championing open access and enabling broad, meaningful collaboration with top universities, consortia, libraries, and research organizations. We are building for scale—transforming our traditional B2C strengths into a dynamic B2B strategy. Most importantly, we’re a close-knit, mission-driven team where every voice matters and there’s room to lead from the front.  Your Key Responsibilities  - Serve as the first point of contact for a select group of institutional partners; build relationships, anticipate needs, and deliver a seamless experience.  - Drive effective onboarding, retention, and renewals in your portfolio; identify upsell opportunities and support revenue growth.  - Monitor engagement data, analyze trends, and propose solutions for improved partner experience.  - Maintain accurate records, manage reporting, and handle eligibility verification independently.  - Collaborate with internal teams (Publishing, Sales, Product, Finance, Technology) to enhance the partner journey.  - Contribute to the creation and continuous improvement of resources, processes, and AI-driven tools.  - Triage queries, manage a shared team inbox, and support team-wide knowledge sharing

Role Description Help Our Clients Succeed and Build Something Great While You’re at It. Join us at Markit, a leading international company that’s been simplifying and bringing transparency to IT purchasing for over 20 years. We’re proud to operate in 50 countries and to serve some of the world’s most respected Fortune 500 and Forbes Global 2000 companies. We’re looking for a highly professional Client Success and Operations Manager to represent Markit in Australia and New Zealand. This is not a typical support role — it’s an opportunity to combine client support, operations, and account development while contributing to Markit’s growth in the ANZ market. Think of it as a mix of customer success, account management, operations, business development, and country representation. Your mission is to grow Markit’s business locally, support our valued clients, and act as our trusted representative on the ground in Australia and New Zealand. This is a remote role with a full-time employment contract . However, you must be based in Australia, to actively grow the business by meeting with clients and distributors in person. Qualifications - Minimum 5 years of consistent experience in customer-facing roles - Fluent spoken and written English - Strong ability to work independently, take initiative, and manage diverse responsibilities - Excellent communication, organization, and relationship-building skills - Interest in the IT industry Requirements - Strong advantage: Experience in IT hardware procurement and/or IT Sales - Experience working with international clients

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers the opportunity to be the primary point of contact for a portfolio of client accounts, ensuring seamless onboarding, ongoing program delivery, and measurable results. You will collaborate closely with sales, operations, and technology teams to ensure client goals are met while proactively identifying opportunities to improve processes and outcomes. The position requires a combination of project management, problem-solving, and relationship-building skills to turn everyday interactions into long-term partnerships. Operating in a fast-paced, remote-first environment, you will use data and insights to guide strategic conversations and drive client satisfaction. This role is ideal for an organized, proactive professional eager to grow in client success and B2B demand generation. - Build strong client partnerships by managing day-to-day communication, responding promptly, and proactively reviewing performance and goals. - Set up, monitor, and optimize client programs in CRM systems, ensuring accuracy and troubleshooting any issues. - Analyze campaign performance and client feedback, delivering actionable recommendations to improve outcomes. - Lead client onboarding and present campaign reviews, translating results into strategic insights. - Collaborate across internal teams to refine processes, solve challenges, and enhance efficiency and client experience. - Take ownership of account health by anticipating client needs, addressing potential risks, and ensuring programs meet expectations. - Serve as a connector between clients and internal teams, aligning priorities and ensuring high-quality deliverables. Qualifications - Strong communication skills, with professionalism and clarity across email, chat, and video platforms. - Proficiency in Google Sheets or Excel for reporting, data management, and accuracy checks. - Highly organized, capable of managing multiple accounts while giving attention to each client. - Eagerness to learn B2B demand generation and connect campaign performance to client objectives. - Experience with Salesforce or similar CRM systems, maintaining accurate and up-to-date records. - Detail-oriented and quality-focused, ensuring leads and campaign elements meet client expectations. - Proactive problem-solver who identifies and resolves issues, suggesting process improvements. - Adaptable and agile, thriving in a fast-paced environment while pivoting strategies to meet business needs. - Dependable and accountable, taking ownership and making meaningful contributions to client success. Benefits - Remote-first work environment with flexibility in location. - Competitive salary with opportunities for growth. - Flexible PTO policy and ability to adjust work hours for personal needs. - Comprehensive health coverage: medical, dental, and vision plans. - Retirement savings plan with company match (401k). - Paid parental leave for new parents. - Wellness perks, including Headspace access and monthly fitness reimbursements. - Learning and development support, including book reimbursements and speaker series bonuses. - Pet insurance and home office allowances for remote work. - Recognition programs and milestone celebrations to support personal and professional growth.

Are you a fast learner who is fascinated by Client interactions? Are you looking for a new opportunity to work in a goal-oriented team? Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Alight is Looking for a Licensed DC Customer Solutions Specialist (FINRA Series 6 or 7 is required) This role requires that qualified candidates must reside in the United States or Puerto Rico. Only applicants from these locations will be considered. As part of an industry-leading team, you will help drive results for Alight Clients by delivering innovative and effective solutions as part of our Wealth Customer Care group within Alight. About the Role This role involves handling inbound calls and providing financial education on complex retirement-related questions, investment, and payment options for plan participants. It focuses on both qualified and non-qualified retirement plan benefits. Ideal candidates should have a financial background, enjoy educating and supporting others, and possess strong listening, communication, and problem-solving skills. Knowledge of Defined Contribution and/or Defined Benefit plans is essential. Responsibilities - Handling inbound calls and providing financial education. - Answering complex questions, investment and payment options available to plan participants. - Offering guidance on appropriate tools and services. - Providing information and guidance around the effects of plan distributions, loans, investment choices and other specific plan rules. - Working independently to troubleshoot and research issues, and develop solutions. - Processing transactional support to plan participants. - Focusing guidance on qualified and non-qualified retirement plan benefits. Requirements - Possess FINRA Series 6 or 7. Series 63/65/66 a plus. - Demonstrate Defined Contribution or Qualified Plan experience. Experience in customer Service, and/or financial services. - Possess analytical skills for problem solving and ability to troubleshoot basic technical problems. - Be detail oriented with a high degree of accuracy and personal accountability. - Able to work in high pressure environment with seasonality high volume. - Utilize conceptual thinking to identify patterns, apply concepts and clarify complex information - Demonstrate sustained confidence and resilience during difficult interactions - Possess ability to ask relevant probing questions to better assess customer needs. Also, use data to persuade and influence customers to objectively guide them. - Demonstrate active listening to customers to understand both articulated and unarticulated needs. US Citizenship requirements- as this role supports services provided to the federal government and/or a federal government contractor, proof will be required to verify US citizenship status at time of hire. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 51,000.00 USDMaximum : 65,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.