About Frontiers: At Frontiers, our purpose is simple yet ambitious: to make science open. We believe open science empowers the global scientific community to accelerate discovery and develop the solutions needed for healthy lives on a healthy planet. We are one of the world’s largest and most influential open-access research publishers. Every article we publish is peer-reviewed and quality-certified, ensuring research is accessible to everyone, everywhere. To date, Frontiers research has been viewed over 4 billion times, demonstrating the real-world impact of science without barriers. Joining Frontiers means being part of a global, mission-driven organization at the intersection of science, technology, and innovation — working alongside passionate colleagues who care deeply about advancing knowledge for the benefit of society. To learn more about our impact and culture, please watch this video About the Institutional Partnerships Team  Our Institutional Partnerships team is at the forefront of a rapidly evolving industry: championing open access and enabling broad, meaningful collaboration with top universities, consortia, libraries, and research organizations. We are building for scale—transforming our traditional B2C strengths into a dynamic B2B strategy. Most importantly, we’re a close-knit, mission-driven team where every voice matters and there’s room to lead from the front.  Your Key Responsibilities  - Serve as the first point of contact for a select group of institutional partners; build relationships, anticipate needs, and deliver a seamless experience.  - Drive effective onboarding, retention, and renewals in your portfolio; identify upsell opportunities and support revenue growth.  - Monitor engagement data, analyze trends, and propose solutions for improved partner experience.  - Maintain accurate records, manage reporting, and handle eligibility verification independently.  - Collaborate with internal teams (Publishing, Sales, Product, Finance, Technology) to enhance the partner journey.  - Contribute to the creation and continuous improvement of resources, processes, and AI-driven tools.  - Triage queries, manage a shared team inbox, and support team-wide knowledge sharing

About Frontiers: At Frontiers, our purpose is simple yet ambitious: to make science open. We believe open science empowers the global scientific community to accelerate discovery and develop the solutions needed for healthy lives on a healthy planet. We are one of the world’s largest and most influential open-access research publishers. Every article we publish is peer-reviewed and quality-certified, ensuring research is accessible to everyone, everywhere. To date, Frontiers research has been viewed over 4 billion times, demonstrating the real-world impact of science without barriers. Joining Frontiers means being part of a global, mission-driven organization at the intersection of science, technology, and innovation — working alongside passionate colleagues who care deeply about advancing knowledge for the benefit of society. To learn more about our impact and culture, please watch this video About the Institutional Partnerships Team  Our Institutional Partnerships team is at the forefront of a rapidly evolving industry: championing open access and enabling broad, meaningful collaboration with top universities, consortia, libraries, and research organizations. We are building for scale—transforming our traditional B2C strengths into a dynamic B2B strategy. Most importantly, we’re a close-knit, mission-driven team where every voice matters and there’s room to lead from the front.  Your Key Responsibilities  - Serve as the first point of contact for a select group of institutional partners; build relationships, anticipate needs, and deliver a seamless experience.  - Drive effective onboarding, retention, and renewals in your portfolio; identify upsell opportunities and support revenue growth.  - Monitor engagement data, analyze trends, and propose solutions for improved partner experience.  - Maintain accurate records, manage reporting, and handle eligibility verification independently.  - Collaborate with internal teams (Publishing, Sales, Product, Finance, Technology) to enhance the partner journey.  - Contribute to the creation and continuous improvement of resources, processes, and AI-driven tools.  - Triage queries, manage a shared team inbox, and support team-wide knowledge sharing

Role Description Help Our Clients Succeed and Build Something Great While You’re at It. Join us at Markit, a leading international company that’s been simplifying and bringing transparency to IT purchasing for over 20 years. We’re proud to operate in 50 countries and to serve some of the world’s most respected Fortune 500 and Forbes Global 2000 companies. We’re looking for a highly professional Client Success and Operations Manager to represent Markit in Australia and New Zealand. This is not a typical support role — it’s an opportunity to combine client support, operations, and account development while contributing to Markit’s growth in the ANZ market. Think of it as a mix of customer success, account management, operations, business development, and country representation. Your mission is to grow Markit’s business locally, support our valued clients, and act as our trusted representative on the ground in Australia and New Zealand. This is a remote role with a full-time employment contract . However, you must be based in Australia, to actively grow the business by meeting with clients and distributors in person. Qualifications - Minimum 5 years of consistent experience in customer-facing roles - Fluent spoken and written English - Strong ability to work independently, take initiative, and manage diverse responsibilities - Excellent communication, organization, and relationship-building skills - Interest in the IT industry Requirements - Strong advantage: Experience in IT hardware procurement and/or IT Sales - Experience working with international clients

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers the opportunity to be the primary point of contact for a portfolio of client accounts, ensuring seamless onboarding, ongoing program delivery, and measurable results. You will collaborate closely with sales, operations, and technology teams to ensure client goals are met while proactively identifying opportunities to improve processes and outcomes. The position requires a combination of project management, problem-solving, and relationship-building skills to turn everyday interactions into long-term partnerships. Operating in a fast-paced, remote-first environment, you will use data and insights to guide strategic conversations and drive client satisfaction. This role is ideal for an organized, proactive professional eager to grow in client success and B2B demand generation. - Build strong client partnerships by managing day-to-day communication, responding promptly, and proactively reviewing performance and goals. - Set up, monitor, and optimize client programs in CRM systems, ensuring accuracy and troubleshooting any issues. - Analyze campaign performance and client feedback, delivering actionable recommendations to improve outcomes. - Lead client onboarding and present campaign reviews, translating results into strategic insights. - Collaborate across internal teams to refine processes, solve challenges, and enhance efficiency and client experience. - Take ownership of account health by anticipating client needs, addressing potential risks, and ensuring programs meet expectations. - Serve as a connector between clients and internal teams, aligning priorities and ensuring high-quality deliverables. Qualifications - Strong communication skills, with professionalism and clarity across email, chat, and video platforms. - Proficiency in Google Sheets or Excel for reporting, data management, and accuracy checks. - Highly organized, capable of managing multiple accounts while giving attention to each client. - Eagerness to learn B2B demand generation and connect campaign performance to client objectives. - Experience with Salesforce or similar CRM systems, maintaining accurate and up-to-date records. - Detail-oriented and quality-focused, ensuring leads and campaign elements meet client expectations. - Proactive problem-solver who identifies and resolves issues, suggesting process improvements. - Adaptable and agile, thriving in a fast-paced environment while pivoting strategies to meet business needs. - Dependable and accountable, taking ownership and making meaningful contributions to client success. Benefits - Remote-first work environment with flexibility in location. - Competitive salary with opportunities for growth. - Flexible PTO policy and ability to adjust work hours for personal needs. - Comprehensive health coverage: medical, dental, and vision plans. - Retirement savings plan with company match (401k). - Paid parental leave for new parents. - Wellness perks, including Headspace access and monthly fitness reimbursements. - Learning and development support, including book reimbursements and speaker series bonuses. - Pet insurance and home office allowances for remote work. - Recognition programs and milestone celebrations to support personal and professional growth.