• Gérer les demandes clients et prospects : devis, contrats et suivi administratif • Assurer la gestion : création, paramétrage et mise à jour des bases de données clients • Coordonner les demandes avec les services internes (laboratoires, logistique, planification) • Traiter les sollicitations clients par téléphone et par email en apportant une réponse adaptée • Envoyer des Non conformités aux clients • Promouvoir les outils digitaux et les services proposés par Eurofins • Gérer les commandes • Remonter à sa hiérarchie toute situation dangereuse ou déviation aux procédures Qualité Santé Sécurité Environnement

• Grow the Executive Director’s media presence with a focus on earned media and Substack. • Develop and implement a comprehensive media strategy to enhance the organization’s and Executive Director’s reputation. • Serve as an “on background” spokesperson for the organization. • Build and maintain relationships with journalists, media outlets, influencers, and key stakeholders. • Monitor media coverage, public opinion, and industry trends to adapt PR strategies as needed. • Manage and grow owned media presence of the Executive Director with a focus on Substack. • Develop podium strategies at high profile conferences and events. • Write content and identify multimedia opportunities across channels. • Work collaboratively with the Communications Director to ensure consistency of messaging.

• Conduct initial screening of inbound leads, assessing each contact's potential to ensure only the most qualified move forward in the sales pipeline • Reach out to leads quickly and assertively, providing excellent initial engagement and increasing the likelihood of conversion • Document all interactions in the CRM, ensuring the team has complete and up-to-date information on each lead • Work closely with the sales team to ensure qualified leads are ready for the closing process • Monitor performance KPIs and recommend continuous improvements to lead qualification and engagement processes • Collect feedback from leads and share insights with marketing and sales teams to optimize acquisition and outreach strategies • Stay up to date on developments in the financial sector and company product updates, ensuring effective and accurate communication with leads

• Plan and deliver campaigns that secure high-quality backlinks and citations from US and global publishers, broadcasters, and digital outlets. • Turn proprietary betting data (odds, offers, Bet Builder insights, user trends) into stories journalists want to reference and link to. • Build full-funnel campaigns, including data-led research projects, long-form studies, partnerships, and interviews with sports personalities and commentators. • Use Oddschecker’s and FairPlay’s datasets to originate newsworthy, US-relevant angles across NFL, NBA, MLB, college sports, and other key codes. • Proactively pitch US and international journalists, bloggers, and on-air talent with timely insights and press materials. • Maintain and grow relationships with newsroom editors, sports desks, betting and business reporters, and industry media across key US states and national outlets. • Write and distribute high-quality press releases, media notes, and supporting assets that meet editorial standards and compliance requirements. • Produce companion content on owned properties to act as link targets, traffic drivers, and long-term SEO assets for campaigns.