This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Responsible for overseeing the daily operations of technical support engineers who are providing Microsoft 0365 support to business customers of a large global software house as well as participating as an active member of the team. - Act as a mentor and provide oversight, coaching, and training to technical support engineers - Be the point of contact for technical escalations - Record and track team SLAs and workflows - Provide support for both internal and external customers - Manage and report on all incoming technical support inquiries - Assist in the creation of the team KPIs and monitor/report on results - Be actively involved with operational delivery - Keep a close track of NSAT Scores and team productivity - Monitor team performance and report on metrics - Ensure all customer inquiries and issues are solved correctly and promptly - Review all technical support related processes and documentation for continuous improvement - Provide timely feedback to team members and resolve issues - Create an open communication culture and an inspiring team environment - Lead by example in professionalism, communication, and technical expertise Qualifications - Proven people management and leadership skills - Excellent communicator, both oral and written - Strong analytical skills to investigate and resolve customer support tickets - Able to multi-task efficiently under time pressure - Graduate with minimum 4-6 years of experience in Technical Support process - Minimum 1 year of experience as a Technical Leader with Microsoft vendor - Good knowledge in Microsoft Office 365 - Detailed knowledge on products of Office 365 (Exchange Online, SharePoint, Microsoft Teams) - Prior experience of managing Enterprise Team will be preferred Requirements - Permanent work from home - Required to work in US Shift Timings - CTC as per industry standards Company Description - Website: www.gigmos.com

• You'll be the kind of person who: Marketing - Internal - Group newsletter - Talk to engineers, supervisors and clients to gain information to prepare a regular newsletter for communication to staff and clients. • Marketing - External - Brochures, Website, Social Media Management • Business Analysis - Working with directors and company accountant to develop improved reporting and analysis tools across group level P&L's, as well as project level reporting. • HR - Support Payroll and develop a greater understanding within the business of compliance requirements & Train supervisors and engineers. • We work on major infrastructure projects such as Tunnel projects, Wharf infrastructure and Bridges.

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com Senior Finance Operations Analyst Location: United States (Hybrid/Remote as applicable) Position Summary The Senior Finance Operations Analyst plays a critical role in strengthening financial visibility, operational efficiency, and reporting accuracy across Impact Advisors. This role blends financial analysis, operational finance oversight, and process optimization, ensuring leadership has reliable insights into performance, margins, and forecasting. The Analyst will support core finance operations while driving advanced reporting and analytics including bonus accruals, sales and staffing bonus calculations, budget vs. actual analysis, project margin reporting, and bill rate analysis. This individual serves as a key bridge between Finance, Staffing, Sales, and Delivery leadership to support data-driven decision-making and scalable growth. Key Responsibilities Financial Reporting & Analysis - Produce and analyze monthly financial reporting packages, including budget vs. actuals, forecasts, and variance explanations - Manage bonus accrual models and calculations, including sales and staffing incentives - Develop and maintain project margin analysis, utilization insights, and bill rate performance reporting - Support delivery of actionable insights to leadership on profitability trends, revenue drivers, and cost optimization opportunities Finance Operations Oversight - Support daily accounting and finance operations including AP/AR, purchasing, and cash management - Ensure timely and accurate reconciliations and financial close processes - Maintain strong internal controls and compliance with accounting standards and company policies - Support treasury activities including banking relationships and cash flow monitoring Process Improvement & Systems Optimization - Evaluate and improve finance workflows, policies, and procedures to enhance efficiency and scalability - Support ERP and financial system implementations/upgrades and reporting enhancements - Partner with operations and IT to automate reporting and streamline data integrity across systems - Identify opportunities to reduce manual processes and improve reporting timeliness and accuracy Team Leadership & Cross-Functional Partnership - Mentor finance staff as applicable; set priorities and ensure workload alignment - Partner closely with Staffing, Sales, Delivery, and Executive Leadership teams - Translate financial data into clear business insights for non-finance stakeholders Required Qualifications - Bachelor’s degree in Finance, Accounting, or Business Administration - 6+ years of experience in financial operations, FP&A, accounting, or related finance role - Demonstrated experience with: - Financial reporting and variance analysis - Incentive/bonus modeling or compensation analytics - Project or services-based margin analysis - Proficiency with Workday - Advanced Excel/data analysis skills; experience with reporting or BI tools preferred - Strong analytical, problem-solving, and process improvement mindset - Excellent communication skills with ability to collaborate across functions - High attention to detail and commitment to reporting accuracy Preferred Qualifications - Experience in consulting, professional services, or healthcare services environment - Exposure to utilization, bill rate, or services profitability modeling - Experience supporting Workday implementations or finance system transformations - CPA, MBA, or relevant professional certification (preferred but not required) Success Metrics - Accuracy and timeliness of monthly financial reporting - Reliability of bonus accruals and incentive calculations - Visibility and improvement of project-level margin performance - Efficiency of AP/AR and operational finance workflows - Strength and auditability of internal controls - Stakeholder satisfaction with financial insights and decision support At Impact Advisors, we prioritize transparency and equity in our compensation practices. This role has a salary range of $60,000 - $100,000 and may also be eligible for an annual discretionary bonus. This range accounts for various factors, including skills, experience, training, certifications, and organizational needs. For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs. Our People and Culture At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered. Join Impact Advisors and make a real difference in healthcare.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Director, Microsoft Digital Workplace is a key leadership role responsible for driving the architectural strategy and execution for large-scale, complex client engagements. This role involves collaborating with a team of architects, setting the technical vision, and ensuring alignment with business goals and client needs. The Director serves as a trusted advisor to clients, guiding them through technical transformations and ensuring the delivery of innovative, scalable, and secure solutions. - Engage as a trusted C-suite advisor to shape and advance Microsoft Digital Workplace transformation opportunities in partnership with WWT account and services sales teams, with an emphasis on Pharma, Utilities, Financial Services or Insurance. - Collaborates with a team of architects, providing technical guidance, career development, and fostering a collaborative environment. - Architectural Governance: Establishes and enforces architectural standards and best practices across the organization, ensuring consistency and quality in technical solutions. - Leads efforts to introduce and adopt new technologies, tools, and frameworks that enhance the company’s digital workplace architecture capabilities. - Works closely with senior leadership, engineering, and product teams to ensure that architecture is aligned with broader business strategies. - Identifies architectural risks and develops mitigation strategies to ensure the successful delivery of solutions. - Drives continuous improvement of architectural processes, tools, and frameworks, ensuring the organization remains at the forefront of technological innovation. - Represents the organization as a thought leader in architecture, contributing to industry conferences, publications, and client engagements. - Experience working within segments of WWT’s Global Service Provider (GSP) business – TBX (TelcoBuy), Telecommunications, CSP (Communications Service Providers), Media, Entertainment & Gaming. Qualifications - Bachelor’s Degree required; Master’s degree preferred. - A minimum of 15 years of progressive experience in a related field required. Requirements - Deep expertise in modern workplace architectural practices, including cloud-native architectures, M365, Teams Voice, Active Directory, and DevOps practices. - Extensive experience in leading and developing high-performing teams of architects, with a focus on mentoring and professional growth. - Ability to align architectural decisions with business strategy, balancing technical innovation with business outcomes. - Exceptional communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences. - Experience working in a collaborative, cross-functional environment, with the ability to drive alignment across multiple teams and stakeholders. - In-depth knowledge of industry trends, emerging technologies, and competitive landscape in technology consulting and architecture. - Strong problem-solving abilities, with a track record of resolving complex architectural challenges and driving successful project outcomes. - Expertise in architecture tools and platforms, including cloud platforms, CI/CD pipelines, and infrastructure-as-code frameworks. Benefits - Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.