• Performs advanced customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. • Delivers CARES model to customers and service partners • Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served • Resolves customer service inquiries and issues • Recommends appropriate solutions • Resolves more complex or reoccurring issues • May interact with higher levels within the customer organization • Maintains high levels of customer satisfaction consistent with PNC's core values • Demonstrates commitment to quality through customer and service partner interactions • Serves as a coach or mentor and may serve as a trainer to the customer service team • Documents customer interactions and completes service requests to minimize customer effort or additional action.

• Providing Customer Support for the website users • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Follow communication procedures, guidelines, and policies • Responding promptly to customer inquiries • Communicating with customers through various channels (chat/emails) • Acknowledging and resolving customer complaints • Keeping records of customer interactions, transactions, comments and complaints • Entering data into a CRM, other online tools, and cloud-based platforms • Other related tasks assigned by managers of the Clients and/or Helpware

• Vielfältige Projekte : Mitarbeit in innovativen Kundenservice-Projekten für spannende Auftraggeber. • Flexibilität : Du arbeitest von deinem Standort aus. • Eigenverantwortung : Du entscheidest selbst, wie du deinen Arbeitstag gestaltest. • Inbound-Kommunikation: Telefonische und schriftliche Bearbeitung von Anfragen. • Lösungsorientiertes Arbeiten: Du beantwortest Kundenfragen, löst Probleme und sorgst für eine positive Kundenerfahrung. • Professioneller Support: Du bist die erste Anlaufstelle für Kunden und arbeitest eng mit internen Teams zusammen.

• Act a liaison between Labcorp, the customer base and patients • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet • Speak with customers in a courteous, friendly, and professional manner using protocol procedures • Inquire, clarify, and confirm customer requirements and understanding of the solution • Provide additional customer education and information as needed • Qualify and establish inbound new customers requesting Labcorp's products and services • Work in multiple databases to research complex issues and questions • Notify clients of test results in a timely and accurate manner • Review test forms for accuracy and report any discrepancies • Participate in activities designed to improve customer satisfaction and business performance • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance