• Act as first point of contact for HR inquiries from employees and managers via HR shared mailbox • Resolve a broad range of HR queries across the HR discipline including areas such as benefits, payroll, compensation, employee data, and HR policies, ensuring consistent interpretation of global processes • Triage and route inquiries to the appropriate HR function where specialist expertise is required • Operate across the global HR operating model, coordinating with relevant HR teams to ensure timely resolution of employee and manager requests • Maintain accurate case documentation and ensure service requests are resolved in line with agreed service levels • Manage HR service requests through the case management system ensuring timely resolution • Track and document HR requests, maintaining clear and accurate case records • Ensure service level expectations are met for response and resolution • Support standardized HR processes include: New hire onboarding administration, Employee data changes and updates, Leave and absence administration coordination, Offboarding and exit administration • Maintain accurate employee records in HR systems • Ensure timely and accurate data entry for HR transactions • Support data validation and reporting requests where required • Contribute to maintaining HR knowledge base articles and self-service content • Promote employee self-service and HR digital tools • Identify recurring queries and support improvements to HR processes and documentation

• Act as first point of contact for HR inquiries from employees and managers via HR shared mailbox • Resolve a broad range of HR queries across the HR discipline including areas such as benefits, payroll, compensation, employee data, and HR policies, ensuring consistent interpretation of global processes • Triage and route inquiries to the appropriate HR function where specialist expertise is required • Operate across the global HR operating model, coordinating with relevant HR teams to ensure timely resolution of employee and manager requests • Maintain accurate case documentation and ensure service requests are resolved in line with agreed service levels • Manage HR service requests through the case management system ensuring timely resolution • Track and document HR requests, maintaining clear and accurate case records • Ensure service level expectations are met for response and resolution • Support standardized HR processes include: new hire onboarding administration, employee data changes and updates, leave and absence administration coordination, offboarding and exit administration • Maintain accurate employee records in HR systems • Ensure timely and accurate data entry for HR transactions • Support data validation and reporting requests where required • Contribute to maintaining HR knowledge base articles and self-service content • Promote employee self-service and HR digital tools • Identify recurring queries and support improvements to HR processes and documentation

• Act as the first point of contact for assigned team members regarding People & Culture queries • Conduct regular one-on-one meetings with team members to review workloads and identify concerns • Communicate feedback and identified issues to the Customer Success team • Participate in client meetings and provide feedback relating to team member engagement and performance • Maintain and update employee records within BambooHR and other HR systems • Champion company culture and promote a positive and inclusive working environment • Support the wider People & Culture team with employee engagement initiatives and events • Manage end-to-end onboarding support for both clients and team members • Ensure a seamless onboarding experience from contract signing through to commencement • Coordinate onboarding activities with Customer Success, IT teams, and relevant stakeholders • Support team members with learning and development programs, policies, and initiatives • Ensure all team members have development plans in place and reviewed regularly • Maintain the Learning Management System (LMS) and track completed training • Assist team members with identifying and achieving learning objectives • Collaborate with the People & Culture team to implement employee engagement and development initiatives • Manage day-to-day employee benefits administration • Ensure remuneration and benefits information is accurately maintained within HR systems • Ensure performance reviews are completed in line with company policies • Support performance improvement processes and follow-up actions • Partner with clients on retention strategies to support both employees and business outcomes • Support HR projects and organisational initiatives including diversity & inclusion, leadership development, and change management • Conduct assessments of organisational culture and employee sentiment • Identify opportunities for improvement and contribute to action plans that enhance employee experience and engagement

• Own the full People Operations and HRIS surface: talent management (performance, onboarding, L&D, succession, internal mobility), org design, engagement (recognition, enablement, change management), and compensation. • Work closely with People Partners and business leaders to build things that actually work in a high-velocity environment — practical, high-signal, and built to scale. • Design and run the programs that shape how people grow, lead, and perform at ElevenLabs.