Title: Operations & Process Specialist Location: Makati City, National Capital Region (Manila), 1229, United States Department: Legal Job Description: We are seeking a highly detail-oriented Operations & Process Specialist to support core legal operations while helping formalize and improve our internal processes. This role is execution-focused first. You will manage intake, billing support, document organization, and operational tracking. Over time, you will also help document workflows, maintain internal process libraries, and support structured onboarding and training initiatives. You do not need to be a formal instructional designer. However, you must be highly organized, process-oriented, and capable of translating operational workflows into clear documentation. This is a full-time, exclusive independent contractor engagement. The position is fully remote and requires working during U.S. Mountain Time. Key Responsibilities Legal Operations Support, Client Intake & Matter Setup - Draft, circulate, and track engagement letters and conflict waivers - Create new clients and matters in Clio Manage and SharePoint - Verify billing details, retainers, and rates before system setup - Maintain organized digital files and templates Budget & Billing Support - Generate WIP reports and monitor matter thresholds - Validate time entries and coordinate corrections - Support monthly prebill preparation and quality checks - Maintain budget trackers and flag discrepancies Vendor & Administrative Coordination - Review vendor invoices - Track renewals and license allocations - Maintain compliance documentation in SharePoint Onboarding & Offboarding Support - Coordinate system setup with IT vendors - Maintain onboarding checklists - Support access management and license reallocation Process Documentation & Knowledge Support - As part of this role, you will help improve process clarity across the firm. - Document recurring workflows in a standardized format - Maintain organized SOPs in SharePoint and OneNote - Update templates and ensure version control - Assist leadership in capturing undocumented institutional knowledge - Identify areas where processes can be simplified or clarified Experience building a knowledge base is a plus, but strong documentation discipline is required. Training & Process Adoption Support - You will assist in strengthening internal onboarding and training consistency. - Help create onboarding guides for new hires - Convert documented workflows into step-by-step training materials - Support internal training sessions when needed - Track completion of required process reviews Formal instructional design experience is not required, but the ability to explain processes clearly and structure information logically is essential. Governance & Reporting - Submit daily EOD reports summarizing progress and open items - Maintain trackers for intake, billing, and vendor coordination - Record meeting notes with assigned owners and deadlines - Assist in refining internal operational standards AI and Automation Utilization - Use AI tools (ChatGPT, Claude, Microsoft Copilot, Clio Assist, etc.) to streamline administrative tasks such as drafting emails, generating checklists, preparing engagement letters, summarizing documents, and creating standard templates. - Apply AI to improve efficiency in data entry, matter setup, client onboarding workflows, and drafting task lists. - Use AI to cross-check information, verify accuracy, and assist in error reduction across recurring processes. - Leverage automation features in Microsoft 365 (Power Automate, Copilot in Outlook/SharePoint/OneNote) to reduce bottlenecks and accelerate turnaround times. - Maintain responsible and compliant use of AI tools, following firm guidelines for confidentiality, privacy, and data handling. Tools You'll Use - Clio Manage - SharePoint - OneNote - DocuSign - Microsoft 365 - Quo (OpenPhone) - AI Tools (ChatGPT, Claude, Microsoft Copilot) Reporting Structure - Reports directly to the Director of Operations. Requirements Role Qualifications - 5+ years of progressive experience in legal administration, operations coordination, or law firm support - Strong organizational skills and attention to detail - Experience working with Microsoft 365 and document management systems - Ability to manage multiple recurring workflows with accuracy - Clear written communication and strong follow-through Preferred but not required - Experience documenting SOPs or workflows - Exposure to onboarding or internal training coordination - Familiarity with Clio Manage - Experience using AI tools to increase productivity Successful Profile - Process-oriented and disciplined: brings structure and consistency to recurring workflows - Detail-obsessed: catches small errors before they compound and double-checks own work - Proactive: flags issues, gaps, and improvement opportunities without being asked - Clear communicator: translates operational steps into documentation any teammate can follow

Role Description Als Servicetechniker Robotik bist Du das technische Gesicht von FENKA beim Kunden vor Ort in deinem Gebiet. Dabei übernimmst folgende Aufgaben: - Mit Hilfe unseres Systems organisierst Du eigenständig die Installationsplanung. - Du führst eigenständig Installationen sowie Wartungen von Robotern und Service Stationen durch und verbindest die Roboter mit der IoT Infrastruktur unserer Kunden (Aufzüge, automatische Türen etc.). - Du bist für die Einweisung unserer Kunden in den Umgang mit den Robotern zuständig. - Fehleranalyse und technische Problemlösung beim Kunden. - Enge Zusammenarbeit mit unserem Operations- und Technikteam zur kontinuierlichen Weiterentwicklung unserer Lösungen. Qualifications - Du hast eine abgeschlossene Berufsausbildung als Elektrotechniker, Mechatroniker, oder vergleichbare Ausbildung. - Du hast elektrische Kenntnisse und einen PKW-Führerschein. - Du hast eine hohe Computeraffinität und idealerweise Erfahrung mit Robotik oder Programmierung. - Selbstständige und lösungsorientierte Arbeitsweise. Benefits - Sehr attraktives Gehalt plus Bonus. - Planbare Arbeitszeiten (Keine Wochenendarbeit oder Rufbereitschaft). - Firmentransporter mit Möglichkeit zur Privatnutzung. - Engelbert Strauss Kleidung, Firmenhandy & moderne Ausrüstung. - Regelmäßige Schulungen im Zukunftsfeld Robotik. - Innerbetriebliche Wachstumsmöglichkeiten. - Junges, dynamisches und kommunikatives Team.

• Diseñar, desarrollar y mantener robots en UiPath, asegurando que cumplen las necesidades del negocio. • Capturar y documentar requisitos funcionales con las áreas de negocio. • Analizar procesos para identificar oportunidades de automatización. • Desarrollar robots en UiPath (Studio, Orchestrator). • Realizar pruebas y puesta en producción. • Documentar casos de uso y flujos. • Monitorización continua de robots y plataforma UiPath. • Diagnóstico y resolución de incidencias en el mismo día. • Reporting y optimización de procesos. • Gestión de colas y cargas de trabajo en Orchestrator.

• Provide technical support to customers from the hours of 4pm to 12am EST, via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots • Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation • Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution • Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar) • Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service • Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement • Own ticket management processes and proactively recommend improvements where inefficiencies exist • Meet or exceed support KPIs including response time, resolution time, and customer satisfaction