Robotics Technical Support Specialist, 2nd Shift

Location

United States

Posted

8 days ago

Salary

$80K - $120K / year

Seniority

Mid Level

Associate Degree2 yrs expEnglish

Job Description

Robotics Technical Support Specialist, 2nd Shift

Standard Bots

• Provide technical support to customers from the hours of 4pm to 12am EST, via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots • Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation • Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution • Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar) • Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service • Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement • Own ticket management processes and proactively recommend improvements where inefficiencies exist • Meet or exceed support KPIs including response time, resolution time, and customer satisfaction

Job Requirements

  • Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field
  • Ability to work the second shift from the hours of 4pm to 12am EST
  • 2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology
  • Proven troubleshooting skills with mechanical, electrical, or software systems
  • Understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals
  • Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation
  • Organized and able to manage multiple open support tickets simultaneously without dropping the ball
  • Willing to travel occasionally (up to 25%) for training, customer support visits, or team events
  • Working understanding of networking, protocols, and device connectivity (preferred)

Benefits

  • Employee Stock Options
  • Paid time off
  • Medical/dental/vision insurance
  • Life insurance
  • Disability insurance
  • 401(k) to regular full-time employees

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