Illumio logo
Illumio

Illumio, the Zero Trust Segmentation company, stops breaches from spreading across the hybrid attack surface.

Customer Advocacy and Communications Manager

CommunicationsCommunicationsOtherRemoteSeniorTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

California

Posted

136 days ago

Salary

$146K - $175K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Customer Advocacy and Communications Manager

Illumio

• Build and grow a pipeline of customer advocates in partnership with Sales and Customer Success • Develop compelling case studies, testimonials, and success stories • Manage and scale customer reference and speaker programs • Support customer participation in webinars, events, analyst engagements, and media opportunities • Drive and expand Illumio’s presence on third-party review platforms (e.g., G2, Gartner Peer Insights, marketplaces) • Package and promote customer stories for internal enablement and external marketing campaigns • Drive the strategy and execution of customer communications, including newsletters, announcements, product updates, and executive messaging • Partner with Product, Customer Success & Support to ensure clear, consistent messaging across the customer journey • Develop targeted communications to drive product adoption & engagement • Establish communication cadences and best practices to optimize customer engagement • Measure and report on the effectiveness of advocacy and communications programs

Job Requirements

  • 5+ years of experience in customer marketing, advocacy, or customer communications (enterprise B2B experience preferred; cybersecurity a plus)
  • Proven ability to build trusted relationships with customers and cross-functional stakeholders
  • Exceptional storytelling and writing skills across multiple formats and channels
  • Experience managing third-party review programs (e.g., G2, Gartner Peer Insights)
  • Strong organizational skills with the ability to manage multiple programs simultaneously
  • Data-driven mindset with experience measuring engagement and program impact
  • Bachelor’s degree in Marketing, Business, or related field

Benefits

  • Medical, Dental, Vision Coverage
  • Health and Dependent Savings Accounts
  • Life and Disability Programs
  • Paid Parental Leave
  • Voluntary Benefit Programs
  • Company Sponsored Wellness Program
  • Wellness Reimbursement Program
  • Retirement Savings
  • Equity Opportunities
  • Paid time off and Paid Holidays
  • Employee Incentive Program

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