• Ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. • Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100% • Answering release of information related telephone calls and inquiries accurately and timely. • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence. • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems. • Follow all department and/or site specific processes and procedures accordingly. • Meet and maintain the department’s productivity and quality assurance expectations. • Responsible for following all company policies and procedures as posted or communicated by management. • Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence. • Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately. • Perform work in accordance with the training and direction provided and adheres to facility specific procedures • Attend mandatory employee in-service meetings and/or training sessions, if so directed • Maintain an acceptable attendance record and reports to work as scheduled. • Perform other duties as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Support Chat Specialist provides technical and functional support to military, civilian, and contractor personnel utilizing Department of Defense travel systems managed by the Defense Travel Management Office (DTMO). These roles support enterprise-level travel platforms including the Defense Travel System (DTS), Government Travel Charge Card (GTCC) programs, and associated financial management interfaces via online Chat. - Ensure timely resolution of user issues related to authorizations, vouchers, travel policy compliance, system access, and account management. - Maintain adherence to DoD cybersecurity and data protection standards. Location: Remote. The selected candidate must be currently located in, or willing to relocate to, a state supported by Tripoint Solutions corporate offices: AL, AZ, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. (No relocation assistance provided) Clearance Requirements - Active or eligible Secret U.S. Government Security Clearance Key Responsibilities - Customer Support & Incident Resolution - Serve as first point of contact for DTS and travel-related inquiries via phone, email, and ticketing systems. - Troubleshoot system access, CAC authentication, profile setup, routing lists, and document processing errors. - Resolve travel authorization and voucher submission issues. - Escalate complex functional or technical issues to Tier III support or system administrators as required. - Document incidents, service requests, and resolutions in accordance with ITIL best practices. - Functional Support – Travel Policy & Compliance - Provide guidance on Joint Travel Regulations (JTR) policies. - Assist users with per diem calculations, entitlements, and reimbursement questions. - Support Government Travel Charge Card (GTCC) account-related inquiries. - Monitor and report on recurring user issues to identify systemic improvements. - Systems & Technical Support - Support enterprise applications including: - Defense Travel System (DTS) - CAC / PKI authentication environments - DoD Enterprise Email / Microsoft 365 - ServiceNow or equivalent ticketing platforms - Perform account provisioning and role management in accordance with RMF and cybersecurity policies. - Coordinate with cybersecurity teams to ensure compliance with DoD IA requirements. - Reporting & Performance Metrics - Track SLA compliance and ticket resolution timelines. - Provide weekly/monthly reports on ticket volume, trends, and resolution metrics. - Identify opportunities to improve customer experience and reduce repeat incidents. Qualifications - Active Secret Clearance (or ability to obtain) - 2+ years of Help Desk or Service Desk experience in a federal or DoD environment - Experience supporting enterprise financial or travel systems - Familiarity with: - Defense Travel System (DTS) - Joint Travel Regulations (JTR) - CAC/PKI authentication - ITSM ticketing systems (ServiceNow preferred) - Strong troubleshooting and analytical skills - Excellent written and verbal communication skills - Ability to work in a fast-paced, mission-focused environment Preferred Qualifications - ITIL Foundation Certification - CompTIA Security+ (or DoD 8570 compliant certification) - Experience supporting large DoD user bases (10,000+ users) - Prior experience as a Defense Travel Administrator (DTA) - Understanding of DoD financial management processes Benefits - Medical, Dental, Vision benefits with a national provider network - Flexible Spending and Health Savings Accounts (FSA & HSA) - Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental Supplemental Insurance - Paid time off (PTO) - 11 paid holidays - 401(k) Retirement Plan - Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications - Monthly transportation, parking, and cell phone service reimbursement

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Technical Support Specialist provides technical and functional support to military, civilian, and contractor personnel utilizing Department of Defense travel systems managed by the Defense Travel Management Office (DTMO). These roles support enterprise-level travel platforms including: - Defense Travel System (DTS) - Government Travel Charge Card (GTCC) programs - Associated financial management interfaces The specialist ensures timely resolution of user issues related to: - Authorizations - Vouchers - Travel policy compliance - System access - Account management Location: Remote. The selected candidate must be currently located in, or willing to relocate to, a state supported by Tripoint Solutions corporate offices: AL, AZ, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. (No relocation assistance provided) Qualifications - Active Secret Clearance (or ability to obtain) - 2+ years of Help Desk or Service Desk experience in a federal or DoD environment - Experience supporting enterprise financial or travel systems - Familiarity with: - Defense Travel System (DTS) - Joint Travel Regulations (JTR) - CAC/PKI authentication - ITSM ticketing systems (ServiceNow preferred) - Strong troubleshooting and analytical skills - Excellent written and verbal communication skills - Ability to work in a fast-paced, mission-focused environment Requirements - Active or eligible Secret U.S. Government Security Clearance Benefits - Medical, Dental, Vision benefits with a national provider network - Flexible Spending and Health Savings Accounts (FSA & HSA) - Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental Supplemental Insurance - Paid time off (PTO) - 11 paid holidays - 401(k) Retirement Plan - Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications - Monthly transportation, parking, and cell phone service reimbursement

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are currently expanding our remote team and seeking those who thrive with supporting customers and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is ideal for individuals who are organized, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. - Assist clients with coordinating personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer strongly is recommended) - Strong customer service skills is preferred Benefits - Fully remote - Flexible schedule - Ongoing training and professional development - Collaborative team Company Description