Taekus

• Own and unify the platform and infrastructure that powers our core products and services. • Treat our engineers as your customers—build the tooling, paved roads, and self-service workflows that let them ship quickly and safely. • Own CI/CD and release automation, keeping the path to production fast, reliable, and observable. • Own feature-flag, configuration, and secrets infrastructure, along with the reliability of our background-job, caching, and queue systems (Celery, Redis, RabbitMQ). • Improve observability and operational health across services through structured logging, error monitoring, and APM, and share in the on-call rotation for platform and infrastructure services. • Own the platform's security guardrails—secrets management, IAM and access control, PCI/PII data handling, and vulnerability management. • Own and automate compliance and audit readiness (PCI-DSS, SOC 2, partner security reviews), coordinating external auditors and making the process repeatable. • Set technical direction for platform and security, driving toward infrastructure-as-code over time.

Role Description As Chief Credit Officer, you will own the end-to-end credit strategy at Taekus—from underwriting architecture and risk models to portfolio performance and new credit product design. This is a foundational leadership role responsible for building the credit engine behind a new generation of premium financial products. - Own Taekus’s credit strategy and underwriting framework - Design and scale credit decisioning infrastructure and risk models - Monitor and optimize portfolio performance across approval rates, delinquencies, and losses - Partner with product and data teams to build automated underwriting and risk systems - Launch and manage new credit products within the Taekus ecosystem - Work closely with sponsor banks and compliance partners to ensure regulatory alignment - Build and lead the credit risk and underwriting organization Qualifications - 10+ years in consumer credit, underwriting, or credit risk leadership - Experience building or scaling credit programs at a fintech, card issuer, or modern bank - Strong background in credit modeling, underwriting strategy, and portfolio management - Experience working with credit bureau data, alternative underwriting signals, and automated decisioning - Builder mindset with the ability to operate in a fast-moving fintech environment - Strong product and data partnership instincts Benefits - Competitive salary and stock option plan - Medical, Dental, and Vision insurance - 401(k) plan with 5% company match - Flexible vacation policy - Fully remote work environment

• Own and manage relationships with airline and hotel loyalty partners • Source and develop new partnership opportunities across global travel providers • Support negotiation and structuring of partnership agreements, including commercial terms and integrations • Collaborate with product and engineering teams to launch and maintain partner integrations • Manage ongoing partner performance, identifying opportunities to optimize value for both Taekus and partners • Coordinate marketing and promotional initiatives with partners to drive engagement and usage • Monitor industry trends across airline and hotel loyalty programs to inform strategy • Support expansion of Taekus’s global rewards ecosystem

• Own and evolve Taekus’s product positioning and brand strategy across all customer products and touchpoints. • Develop and execute a comprehensive marketing strategy aligned with company growth objectives. • Lead the planning and execution of integrated marketing campaigns across digital, partnerships, and experiential channels. • Partner with product and design teams to ensure cohesive storytelling and premium brand expression. • Build and scale customer acquisition, engagement, and retention initiatives. • Establish and track key marketing metrics, optimizing performance across channels. • Develop strategic partnerships and co-marketing initiatives to expand brand reach. • Build and lead the marketing organization as Taekus scales.

• Working with the design team, engineering team, and leadership to streamline product building. • Drive roadmap initiatives across our product lines by collaborating with design, engineering, and leadership. • Streamline product building processes to create cohesive iteration cycles. • Drive user adoption through optimized trials, onboarding flows, engagement tactics, and conversion funnels in partnership with Customer Success and Data teams.

• Driving Core Feature Delivery: Taking ownership of major feature releases across the entire flight booking funnel, from flight search to booking creation and post-booking fulfillment. • Building logic for award ticket inventory pricing & point transferring to our partners. • Integrating with external airlines and GDS partners and navigating their complex communication protocols and data schemas.

• Own and evolve Taekus’s enterprise risk management framework across all products and operations • Design and scale risk infrastructure across fraud, payments, operations, and financial products • Partner with product and engineering to build automated risk monitoring and controls • Develop risk policies and governance structures that support company growth • Monitor and manage key risk metrics across the platform • Work closely with sponsor banks and compliance partners to maintain regulatory alignment • Build and lead the risk and fraud organization as Taekus scales

• Serve as the primary point of contact for customer support via Zendesk email and phone • Deliver a white-glove experience that balances speed, empathy, and accuracy • Navigate customer interactions with a strong awareness of risk, compliance, and data sensitivity • Own customer-facing escalations, resolving independently when appropriate and partnering with CX leadership when needed • Develop deep subject matter expertise (SME) across products, policies, and systems • Identify recurring issues, friction points, and edge cases, and recommend improvements to workflows, macros, and documentation • Partner with CX leadership to ensure customer issues are resolved end-to-end and insights are carried forward

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re seeking a Customer Experience Specialist to serve as the primary customer-facing owner across email and phone support. This is a high-autonomy role responsible for delivering a white-glove, premium support experience while helping us scale our CX systems thoughtfully. - Serve as the primary point of contact for customer support via Zendesk email and phone - Deliver a white-glove experience that balances speed, empathy, and accuracy - Navigate customer interactions with a strong awareness of risk, compliance, and data sensitivity - Own customer-facing escalations, resolving independently when appropriate and partnering with CX leadership when needed - Develop deep subject matter expertise (SME) across products, policies, and systems - Identify recurring issues, friction points, and edge cases, and recommend improvements to workflows, macros, and documentation - Partner with CX leadership to ensure customer issues are resolved end-to-end and insights are carried forward Qualifications - 3+ years of experience in Customer Experience, Support, or Operations, preferably in fintech or similarly regulated, high-touch environments (banking, airlines, travel) - Experience handling escalations and exercising sound judgment in customer-facing roles - Proven ability to grow into subject matter expertise - people trust your answers and decision-making - Strong written and verbal communication skills, with the ability to explain complex topics clearly - Ability to operate independently with high ownership and minimal day-to-day direction - Comfortable operating in ambiguity within a scaling startup, with the confidence to ask thoughtful questions, give candid feedback, and surface concerns constructively - Ability to work Eastern hours and flexibility to support evenings, weekends, or holidays as volume requires Benefits - Competitive salary and stock option plan - Medical, dental, and vision insurance - 401(k) plan with 5% company match - Flexible vacation policy - Fully remote work environment

• Design, build, and maintain scalable backend services and APIs that support high-volume financial transactions and rewards workflows. • Own full feature delivery across core systems including payments, rewards, account services, and partner integrations. • Contribute to system architecture and technical design as the platform evolves and scales. • Collaborate with frontend and mobile engineers to support end-to-end feature development when fullstack work is required. • Improve reliability, performance, and observability across backend systems through testing, monitoring, and code quality practices. • Participate in sprint planning, technical reviews, and production support for mission-critical services.