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Technicien Helpdesk, SQL
Location
Portugal
Posted
6 days ago
Salary
€1.3K / month
Seniority
Senior
Job Description
Technicien Helpdesk, SQL
DigiChart
• Réception des demandes d'assistance de la part des utilisateurs • Appels entrants / chat : troisième niveau : résolution des problèmes qui n'ont pas été résolus au deuxième niveau • Assistance technique de troisième ligne pour les applications informatiques utilisées par une organisation • Analyse des problèmes et des erreurs liés aux applications • Aider les utilisateurs à résoudre les problèmes techniques liés à des applications spécifiques • Assurer le suivi des protocoles établis • Vérifier les données des clients dans la base de données pour éviter les erreurs • Présenter des propositions d'amélioration à vos supérieurs sur la base des incidents survenus dans le service • Assister et participer aux activités de formation établies dans l'entreprise
Job Requirements
- Connaissance du produit/service
- Compétences en matière de dactylographie
- Connaissance de MS Office
- Connaissance MYSQL
- Connaissance Slack
- Connaissance Postman
- Niveau Anglais B2
- Compétences techniques en résolution de problèmes et en dépannage
- Bonne capacité de communication écrite et verbale pour communiquer efficacement avec les utilisateurs finaux et l'équipe de support
- Bonne capacité de coopération
- Orientation client
- Compétences pour gérer efficacement les demandes d'assistance et les tickets de support
Benefits
- Assurance santé gratuite dès le 1er jour
- Prime sur objectifs selon les résultats
- Formation complète dès l'arrivée et réelles opportunités d'évolution au sein du groupe
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