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Technicien Helpdesk, SQL

Location

Portugal

Posted

6 days ago

Salary

€1.3K / month

Seniority

Senior

Bachelor DegreeFrenchEnglishMySQL

Job Description

Technicien Helpdesk, SQL

DigiChart

• Réception des demandes d'assistance de la part des utilisateurs • Appels entrants / chat : troisième niveau : résolution des problèmes qui n'ont pas été résolus au deuxième niveau • Assistance technique de troisième ligne pour les applications informatiques utilisées par une organisation • Analyse des problèmes et des erreurs liés aux applications • Aider les utilisateurs à résoudre les problèmes techniques liés à des applications spécifiques • Assurer le suivi des protocoles établis • Vérifier les données des clients dans la base de données pour éviter les erreurs • Présenter des propositions d'amélioration à vos supérieurs sur la base des incidents survenus dans le service • Assister et participer aux activités de formation établies dans l'entreprise

Job Requirements

  • Connaissance du produit/service
  • Compétences en matière de dactylographie
  • Connaissance de MS Office
  • Connaissance MYSQL
  • Connaissance Slack
  • Connaissance Postman
  • Niveau Anglais B2
  • Compétences techniques en résolution de problèmes et en dépannage
  • Bonne capacité de communication écrite et verbale pour communiquer efficacement avec les utilisateurs finaux et l'équipe de support
  • Bonne capacité de coopération
  • Orientation client
  • Compétences pour gérer efficacement les demandes d'assistance et les tickets de support

Benefits

  • Assurance santé gratuite dès le 1er jour
  • Prime sur objectifs selon les résultats
  • Formation complète dès l'arrivée et réelles opportunités d'évolution au sein du groupe

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