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Bonterra Tech

Bonterra Tech is a social good software startup offering technological support, services, and expertise to organizations and businesses that serve others, inclu

Senior Program Manager, Community Violence Intervention

Location

United States

Posted

5 days ago

Salary

$98K - $115K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Program Manager, Community Violence Intervention

Bonterra Tech

• Own end-to-end delivery for a CVI and public safety program powered by Bonterra’s technology. • Coordinate implementation and product execution for Bonterra's Apricot-based technology – managing delivery commitments across case management, data collection, and reporting workstreams, and escalating product dependencies and risks to the appropriate internal teams. • Support technical assistance related to technology implementation, adoption, data workflows, reporting, and program operations for government agencies, community partners, and other stakeholders. • Serve as a primary point of contact and strategic liaison with CVI partners and leaders. • Collaborate closely with Bonterra’s Strategic Initiatives Director and PMO director to ensure program alignment with organizational strategy, customer commitments, and strategic program goals. • Create and manage the program operating rhythm, including internal workstream meetings, partner touchpoints, executive updates, decision logs, risk reviews, and escalation pathways. • Define, monitor, and drive success across multiple program KPIs, using data to surface insights and inform decision-making. • Engage directly with product and engineering teams to surface customer needs, track feature milestones, and mitigate risk in product delivery. • Create and manage long- and short-term program delivery plans, including milestone targets, resource allocation, and client-aligned deadlines. • Manage program scope, budget, revenue, and utilization in partnership with Professional Services, Finance, Customer Success, and Account Management. • Identify scope changes, budget risks, resource constraints, and delivery tradeoffs early, and support clear decision-making with internal and external stakeholders. • Lead difficult conversations with partners and community stakeholders regarding program budgets, timelines, and strategic priorities. • Serve as a point of executive presence for the program — representing Bonterra and the program’s mission in high-visibility settings with senior government and non-profit leaders. • Proactively identify and respond to risks that could impact program outcomes, customer satisfaction, or partner relationships. • Perform quality control on program deliverables and adjust plans as client and stakeholder needs evolve. • Improve program effectiveness by refining delivery processes and recommending practical enhancements. • Occasional onsite meetings with government agencies, community partners, or program stakeholders may be required.

Job Requirements

  • 5+ years of project or program management experience, including complex, cross-functional programs with multiple workstreams, stakeholders, timelines, and delivery risks.
  • Professional experience in public health, human services, social services, social work, public sector programs, nonprofit programs, criminal justice reform, public safety, or a related social-impact field.
  • Demonstrated ability to drive program success across multiple KPIs with data-informed decision-making.
  • Strong executive presence with the ability to communicate effectively with senior government officials, law enforcement leadership, and community stakeholders.
  • Experience partnering with cross-functional teams to track milestones, manage dependencies, escalate risks, and support customer-facing technology delivery.
  • Outstanding communication and analytical skills, with the ability to translate complex data into actionable program insights.
  • Detail-oriented and highly organized, with experience managing multiple workstreams in a fast-paced environment.
  • Problem-solving mindset with technical agility and creative thinking.
  • Ability to analyze and visualize program data to support strategic decision-making.

Benefits

  • Comprehensive benefits package that supports your health, well-being and growth

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