This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Technical Architect, you will be responsible for designing and implementing solutions using the ServiceNow platform, specifically focusing on Customer Service Management (CSM). - Collaborate with stakeholders to gather requirements - Confirm technical feasibility - Provide solutions that meet the needs of the organization - Involved in technical validation to ensure that the implemented solutions align with the established architecture and standards To excel in this role, you should have a strong background in Solution Architecture and be proficient in using the ServiceNow platform. - Experience with ServiceNow Product Customer Service Management (CSM) is essential - Solid understanding of Requirements Confirmation processes - Ability to effectively communicate with both technical and non-technical stakeholders Your expertise in Solution Architecture and technical validation will be key in driving the organization's digital transformation initiatives forward. - Exposure to tools and processes related to ServiceNow Product Customer Service Management (CSM) will be beneficial - Proven track record of successfully designing and implementing solutions using the ServiceNow platform will have a competitive advantage - Experience in technical validation and ensuring solutions aligned with established architecture and standards will be highly valued - Ability to think critically, problem-solve, and communicate effectively will be essential Qualifications - Strong background in Solution Architecture - Proficiency in using the ServiceNow platform - Experience with ServiceNow Product Customer Service Management (CSM) Requirements - Ability to communicate effectively with technical and non-technical stakeholders - Experience in technical validation - Strong problem-solving skills Benefits - Comprehensive benefits package - Competitive pay

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