• Coordinate, update, and maintain Drupal applications, including security patches • Manage and configure OneTrust integrations for compliance and cookie management • Monitor and troubleshoot issues flagged by Snyk, SonarQube, and Invicti • Coordinate and collaborate with multiple teams and external agencies to resolve security issues in a timely manner • Collaborate on and contribute to the refinement of Azure DevOps pipelines and Kubernetes deployments as requirements evolve • Ensure web security and Drupal best practices are followed across all environments • Stay current with new technologies, with an interest in expanding into Next.js, Vercel, and Contentful

• Design, develop, and maintain software solutions using Node.js, Nest.js, and React.js. • Implement and evolve Event-Driven Architectures with Kafka. • Design and deliver AI-based capabilities, including: MCP servers for secure and reusable system integrations, LLM-powered features for analytics, insights, and automation, AI-driven workflows embedded in CCaaS experiences. • Collaborate with product, data, and UX teams to translate business needs into production-ready solutions. • Leverage AI tools and services to optimize and enhance solutions. • Mentor development teams and promote high code quality standards. • Contribute from discovery to delivery, translating business requirements into technical specifications. • Write clean, maintainable, and well-tested code. • Participate in code reviews and knowledge sharing. • Maintain clear technical documentation. • Proactively identify improvements and propose innovative solutions.

• Design and develop high-quality applications using the Laravel PHP framework • Design and maintain scalable, performant, and fault tolerant backend systems • Provide efficient data and security management for our APIs • Write clean and maintainable code, and ensure code quality by conducting regular code reviews • Maintain robust automated build test suites to support continuous integration (CI/CD using GitHub Actions) • Work collaboratively with product managers, and other developers • Stay up-to-date with emerging trends and technologies • Participate in planning ceremonies and daily stand-up meetings • Maintain and expand API documentation using OpenAPI specifications • Review and troubleshoot critical production issues • Collaborate with DevOps to continuously improve deployment automation, infrastructure-as-code (Terraform), observability (Datadog) and release processes. • Guide and mentor junior developers

• Build new features for the REST API & enhance the AWS infrastructure on top of a modern tech stack using C# and AWS CloudFormation. • Work with product management, designers, and QA team to implement new features and enhancements. • Participate as a reviewer in our pull request review process, ensuring high code quality and providing valuable insights to your fellow team members. • Optimize application performance, ensuring scalability and low latency across large datasets. • Develop features using AWS tools such as Lambda, S3, DynamoDB, and Redshift. • Automate deployments and CI/CD pipelines using Infrastructure-as-Code technologies. • Identify and resolve bottlenecks, ensuring high availability and uptime.