We are seeking a customer-focused Customer Service Representative to support clients through a dedicated advisor-led service model. In this role, you will assist customers by providing guidance, coordinating details, and ensuring a smooth, organized experience from start to finish. You will work closely with assigned advisors to help manage client requests, answer questions, and provide timely updates related to planning, scheduling, and confirmations. This position is fully remote and well suited for someone who enjoys helping others, staying organized, and delivering high-quality customer service in a structured environment. What Youll Do: - Support customers through their assigned advisor - Respond to inquiries and provide accurate information - Assist with scheduling, confirmations, and follow-ups - Maintain clear communication and accurate client records What Were Looking For: - Strong communication and customer service skills - Attention to detail and comfort working remotely - Reliable, professional, and tech-comfortable - Must be a citizen of the US, UK, Australia, LATAM or Spain Why This Role Stands Out: - Fully remote position - Training and ongoing support provided - Opportunity to grow within a supportive team

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers an exciting opportunity for an experienced HVAC technician to transition from fieldwork to a home-based technical support position. You will speak directly with homeowners who have purchased heating and cooling equipment, providing expert guidance, troubleshooting, and product support over the phone. The role emphasizes clear communication, problem-solving, and customer service, allowing you to leverage your technical expertise while working in a structured, remote environment. - Provide phone-based technical support to homeowners, assisting with product questions, installation guidance, and troubleshooting issues. - Use your HVAC expertise to diagnose and resolve technical problems efficiently and effectively. - Document customer interactions, solutions, and follow-ups accurately using company systems. - Collaborate with other team members to escalate complex technical issues and share knowledge. - Participate in hands-on training sessions and product refurbishment when required. - Maintain high standards of professionalism and customer service in all communications. - Follow established schedules, ensuring availability during assigned hours and providing consistent support. Qualifications - Minimum 5 years of experience as an HVAC technician. - Excellent verbal and written communication skills, able to explain technical concepts clearly to customers. - Strong computer literacy, including typing at 40 WPM or higher and familiarity with standard software tools. - Self-starter with the ability to manage multiple tasks in a fast-paced environment. - Professional, positive, and friendly demeanor with a customer-focused attitude. - Ability to work independently from a quiet home office with high-speed internet and stable power. - Willingness to work scheduled hours, including rotating shifts and occasional weekends. - Open to periodic travel for training, hands-on product work, or team meetings. - Strong attention to detail, problem-solving skills, and adaptability to ambiguous situations. Benefits - Competitive compensation based on experience. - Comprehensive health benefits including medical, dental, vision, HSA, 401(k), paid time off, paid holidays, life insurance, and short-term disability. - Paid professional development and training opportunities. - All necessary computer equipment and software provided. - Remote work environment with support for home office setup. - Opportunities to contribute to sustainable, high-efficiency HVAC solutions and advance your technical career.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are expanding our U.S. Commercial team and are looking for a US Commercial Data, Systems and Digital Experience Lead to join our team and report to our Head of Commercial Operations. - Lead and implement the launch planning by initiating, developing and communicating (internal/external) a process, system, and data roadmap in support of future product launch and commercialization. - Support strategic positioning by shaping and driving growth, innovation and differentiation across the US commercial organization. - Oversee how data is consistently connected and captured across functions within the company. - Implement and develop capability development and strategy to drive business value across key commercial capabilities. - Act as a trusted advisor to various areas of the company, guiding and co-creating new capabilities. - Collaborate with IT operations and architecture team to deliver a digital and user-friendly experience. - Execute and support on the day-to-day Commercial data and application operations while delivering projects and enhancements to current systems. - Build digital capabilities including data warehousing, data acquisition and integration, Master Data Management, and more. Qualifications - Bachelor’s degree; MBA or advanced degree a plus. - A minimum of 10 years’ experience working in the pharmaceutical or biotech industry. - 3 - 5 years’ experience of successfully leading an IT/applications function. - 3 - 5 years’ experience with implementation and building a CRM/SFA. - Proven track record of building operational processes from scratch in a fast-paced, startup or small-company environment. - Demonstrated ability to influence laterally and vertically; ability to influence without authority. - Experience with specialty pharmacy distribution and patient-level data. - Strong project management skills with the ability to handle multiple priorities and cross-functional stakeholders. - Excellent communication skills, able to translate complex information into clear, actionable recommendations. Requirements - Patient-First mindset that puts patients at the center while balancing purpose and performance. - Big picture thinking through connecting the cross-functional dots, anticipates what is next and drives strategy. - Strong influencing skills and can build trust-based partnerships. - Drive for results, being ambitious, resilient and committed in pursuing excellence. - Strong problem-solving skills and can turn complex matters into clarity. - Integrity as a core value, championing transparency, accountability and ethical decision making. Benefits - Base salary range for this role is $200,000-$235,000 per year. - Actual compensation will depend on various factors, including depth of experience, skill set, overall performance, and education. - Competitive compensation and benefits package. - Opportunity to help build and shape an early stage commercial organization. - Meaningful ownership through equity and annual performance incentives. - Workplace flexibility and flexible time off.

Operations Support Specialist manages full lifecycle onboarding and offboarding for personnel operating within a secure environment. This role prepares and submits access authorization documentation, coordinates account provisioning, and ensures ongoing compliance with system access requirements. The specialist also serves as a Trusted Agent supporting secure token and credential lifecycle actions, maintains accurate personnel records in project tracking systems, and delivers recurring and ad hoc operational readiness reporting to leadership. Key Responsibilities - Manage end-to-end onboarding and offboarding processes, ensuring all required documentation, approvals, and timelines are met in accordance with security and program requirements. - Prepare, validate, and submit System Access Authorization Requests (SAARs) and related access packages, track status through approval and completion. - Coordinate account creation, modification, and deactivation with system administrators and security stakeholders; verify access aligns with role-based requirements and least-privilege principles. - Monitor and maintain personnel access compliance, ensuring users sustain required training, documentation, and eligibility for continued access. - Serve as a Trusted Agent for secure token issuance; support credential/token distribution, user guidance, accountability, and chain-of-custody requirements as applicable. - Provide PKI support, including coordination of credential issuance, renewals, revocations, and reissuance; proactively track and manage credential expiration dates to prevent access interruptions. - Maintain complete and audit ready personnel records in a project tracking system, including contracts, contact information, training status, credential details, access status, and compliance metrics. - Produce and deliver weekly, bi-weekly, and monthly operational reports covering personnel status, credential/access posture, onboarding/offboarding metrics, and overall readiness. - Respond to urgent leadership data calls by rapidly compiling accurate, up-to-date information and providing clear visibility into operational impacts and risk areas. - Coordinate with security, IT, program management, and leadership to resolve access issues, ensure timely actions, and improve process efficiency. *This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth. Required Skills / Qualifications - 5+ years of Demonstrated experience supporting onboarding/offboarding, account provisioning, and access authorization processes in a secure or regulated environment. - Working knowledge of SAAR workflows, identity and access management concepts, and compliance-driven documentation practices. - Experience supporting PKI credentials and secure token lifecycle activities; Trusted Agent experience preferred/required as applicable. - Strong attention to detail and ability to maintain accurate records for audits and compliance reporting. - Proficient in project tracking systems (e.g., Jira/ServiceNow/SharePoint or similar) and reporting using Microsoft Office tools (Excel, Word, PowerPoint). - Ability to manage competing priorities, meet deadlines, and handle time-sensitive leadership requests with discretion. - Strong written and verbal communication skills; ability to interface professionally with technical teams, security personnel, and leadership. Preferred Qualifications - Experience supporting government or DoD programs within controlled access facilities and/or classified environments (as applicable). - Familiarity with common compliance requirements (training, annual renewals, access recertifications) and access governance best practices. - Experience developing process improvements, dashboards, or readiness metrics for operational reporting. - Ability to work within a secure environment and comply with all security policies and procedures. - Secret clearance eligibility Why Work for Us?  Core4ce is a team of innovators, self-starters, and critical thinkers—driven by a shared mission to strengthen national security and advance warfighting outcomes. We offer: - 401(k) with 100% company match on the first 6% deferred, with immediate vesting - Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce - Unlimited access to training and certifications, with no pre-set cap on eligible professional development - Tuition assistance for job-related degrees and courses - Paid parental leave, PTO that grows with tenure, and generous holiday schedules - Got a big idea? At Core4ce, The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing.   Join us to build a career that matters—supported by a company that invests in you.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability, veteran status, age, genetic information, or other legally protected status.