• Manage the day-to-day delivery of multiple digital and technology projects for federal government clients. • Develop and maintain project plans, schedules, budgets, staffing plans, and project documentation. • Lead Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, retrospectives, and daily standups. • Monitor project scope, budgets, timelines, risks, and dependencies while proactively communicating project status. • Partner with technical leads and cross-functional teams to coordinate work and ensure high-quality delivery. • Build strong relationships with client stakeholders by providing clear communication, thoughtful guidance, and exceptional service. • Facilitate client meetings and prepare meeting summaries, status reports, and project deliverables. • Support contract execution by managing deliverables, scope changes, and project documentation aligned with Statements of Work (SOWs). • Collaborate with the Growth team on project estimates, proposals, and follow-on opportunities when appropriate. • Contribute to continuous improvements in delivery processes, project operations, and team collaboration.

• Lead the execution and coordination of Paperwork Reduction Act (PRA) activities in support of HHS Office of Information Security (OIS) information collection requirements. • Manage intake, coordination, and tracking of Information Collection Requests (ICRs) and associated documentation. • Oversee the development, review, and consolidation of PRA artifacts, including Federal Register Notices (FRNs), supporting statements, and burden documentation. • Coordinate PRA submissions and responses with internal stakeholders and external entities, including the Office of Management and Budget (OMB) and the Office of Information and Regulatory Affairs (OIRA), under Government direction. • Track PRA milestones, statutory deadlines, and review cycles to ensure timely submission, approval, and renewal of information collections. • Maintain PRA templates, standard operating procedures, and documentation to ensure consistency and compliance. • Serve as the primary coordination lead for PRA-related regulatory processes. • Facilitate coordination across program offices, legal, policy, and executive stakeholders to support PRA package development and submission. • Manage end-to-end PRA workflow processes, ensuring alignment with federal requirements and internal governance procedures. • Coordinate responses to OMB/OIRA comments, revisions, and feedback cycles. • Ensure timely routing, review, and approval of PRA artifacts across stakeholders. • Provide structured reporting and visibility into PRA activities and pipeline status. • Develop and maintain PRA intake trackers, pipeline dashboards, and milestone tracking tools. • Prepare monthly and quarterly status reports, metrics, and executive briefings related to PRA activities. • Monitor workload, submission status, and approval timelines to support proactive management of PRA deliverables. • Ensure data accuracy, consistency, and traceability across all PRA-related reporting artifacts. • Ensure PRA activities are executed in a compliant, timely, and auditable manner. • Monitor adherence to the Paperwork Reduction Act and associated federal regulatory requirements. • Identify, track, and escalate risks, issues, and delays related to PRA submissions and approvals. • Support mitigation planning to address risks impacting timelines, approvals, or regulatory compliance. • Maintain documentation and artifacts necessary to support audit readiness and regulatory review. • Serve as a key liaison across internal and external stakeholders involved in PRA activities. • Facilitate PRA working groups, coordination meetings, and stakeholder engagements. • Prepare executive briefings, talking points, and decision support materials related to PRA activities. • Maintain communication channels across program offices and regulatory stakeholders. • Ensure timely follow-up on action items, deliverables, and stakeholder inputs. • Enhance PRA processes to improve efficiency and reduce administrative burden. • Identify opportunities to streamline PRA workflows, templates, and submission processes. • Support development and refinement of PRA standard operating procedures and tools. • Recommend improvements to reduce delays, improve coordination, and enhance submission quality. • Contribute to continuous improvement initiatives that support efficient and compliant execution of PRA activities.

Role Description - Liderar os rituais ágeis, como sprint planning, daily stand-ups, retrospectives e sprint reviews, para manter o time alinhado e na cadência certa. - Atuar em parceria com Project Owner e Marketing Lead na gestão end-to-end dos projetos de inovação e comercialização, do conceito inicial ao lançamento no mercado. - Construir e gerenciar o timeline dos projetos e do desenvolvimento de produto, alinhando os membros do POD aos seus compromissos para garantir entregas no prazo. - Apoiar o POD na aplicação dos princípios ágeis, com flexibilidade quando necessário, equilibrando velocidade, estrutura e adaptação rápida a feedbacks e novos aprendizados. - Identificar e remover impedimentos operacionais, organizacionais ou de recursos que possam comprometer o avanço das iniciativas. - Acompanhar métricas ágeis relevantes, como CSat, maturidade e capacidade do time, reportando progresso e ajustando rotas quando necessário. - Manter documentação clara sobre objetivos de sprint, backlog, decisões e velocidade, garantindo visibilidade sobre progresso, riscos e timelines para time e stakeholders. - Conduzir retrospectivas com foco em melhoria contínua da entrega e da colaboração. - Garantir alinhamento entre os membros do POD, incluindo R&D, Finance e Marketing, promovendo ownership compartilhado e rapidez na execução. - Adaptar os workflows ágeis às características específicas de inovação em produtos físicos, incluindo simplificação de embalagem, restrições de varejo e ciclos de test-and-learn. - Apoiar o time na priorização das iniciativas de maior impacto, em parceria com Pod Lead e stakeholders cross-funcionais, refinando continuamente o backlog. Qualifications - Navegar a cultura da KHC e se integrar rapidamente ao contexto e à forma de trabalho da organização. - Atuar em um ambiente dinâmico, ambíguo e com múltiplas interfaces. - Gerenciar projetos com alto nível de incerteza e mudanças frequentes de direção ao longo do processo. - Equilibrar velocidade de execução com disciplina de processo e alinhamento entre áreas. - Atuar próximo de times multifuncionais, conectando prioridades de negócio, desenvolvimento de produto e execução operacional. - Inglês é uma necessidade importante para a função, considerando a interação com stakeholders globais, alinhamentos em contexto internacional e a navegação do ambiente de Agilidade em uma estrutura conectada globalmente. Benefits

Role Description Vivant is seeking experienced individuals to manage day-to-day operations and ensure the success of client projects. You'll assist in planning, executing, and monitoring projects, handling administrative tasks, and ensuring effective management of resources, timelines, and communication. If you have strong organizational skills, excellent communication, and attention to detail, Vivant is the place for you! Join us and be a great fit for our team! Qualifications - English Level: C1 Required - Customer Service: Minimum of 3 years (Required) - Project Coordination or Project Management: Minimum of 2 years (Required) - ISP/Telecom Services, MSP, IT Services, Networking, or Low Voltage: Minimum of 1 year (Required) - Customer-Facing Experience with U.S. Clients: Minimum of 3 years (Required) - Experience coordinating vendors, carriers, subcontractors, and internal technical teams. - Experience using Microsoft Teams, project management tools, and ticketing systems. Requirements - Not Customer-Facing: You're looking for an internal coordination or administrative role rather than owning customer relationships. - Not Telecom/IT Projects: Your experience is not in Telecom, MSP, IT Services, Networking, or Low Voltage environments. - Not an Owner: You prefer detailed direction over taking initiative and driving projects independently. - Not Vendor Coordination: You haven't coordinated vendors, carriers, or technical teams to deliver customer projects. - Not Call Center Support: You're primarily seeking a help desk, call center, or reactive ticket-based support position. Benefits - Competitive Salary + Bonuses – The harder you work, the more you earn. - Career Growth – As the company expands, we want you to grow with us. - Leadership Opportunities – If you can build and manage a team, we'll back you all the way. Company Description Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks, and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses. We help businesses eliminate outages with 100% uptime solutions that keep your business connected to your business essential tools. We are looking for a goal-driven, highly organized individual to join our growing team. Your Day-to-Day as a Project Coordinator - Customer Relationship Management - Build and maintain strong, long-lasting client relationships. - Establish a trusted advisory relationship with key accounts, customer stakeholders, and executive sponsors. - Own the customer experience throughout the project lifecycle, providing proactive updates and ensuring customer satisfaction. - Presales - Work directly with the sales, support, and accounting teams to coordinate and gather information about potential and existing clients. - Call previous carriers to verify if the client is under contract or has any obligations. - Document all notes under projects/leads/client info within our business management platform, Utiliko. - Installation - Serve as the liaison between internal teams (Sales, Installation, Support, Accounting), vendors, and the client to ensure the project is moving forward smoothly. - Coordinate vendors, carriers, ISPs, and field technicians to keep projects on schedule. - Attend sales meetings to gather Knowledge Transfer and relay information for part ordering to the installation and support teams. - Ensure correct services are installed, proper numbers are ported, and keep the client informed of all upcoming installation dates. - Make day-to-day project decisions independently while escalating critical risks when appropriate. - Post-Installation - Call and disconnect previous accounts once projects are installed. - Understand telecom-related tasks such as porting numbers. - Place orders for new services with our partners and coordinate installations with clients. - Set up clients for billing in Utiliko and follow up on past-due invoices. - Answer client calls/emails, resolve issues, create support tickets, and route them to appropriate support staff. - Onboarding and Training - Ensure a smooth onboarding process for new clients. - Conduct product training sessions to help customers maximize the value of our offerings. - Account Management - Monitor account health and identify potential issues or opportunities. - Collaborate with the sales team to identify upsell and cross-sell opportunities. - Feedback and Improvement - Gather customer feedback and share insights with product, sales, and marketing teams. - Advocate for product features and improvements based on client feedback. - Retention - Identify and mitigate churn risks. - Implement strategies to renew client contracts and ensure satisfaction. - Documentation & Workflow - Document all responsibilities and processes clearly. - Create training videos and take ownership of developing new workflows that enhance both client and internal operations. - Performance Metrics - Monitor and analyze customer product usage. - Provide insights and best practices to help clients achieve their goals. - Track key account metrics and performance indicators related to client satisfaction and product adoption.