Role Description - Liderar os rituais ágeis, como sprint planning, daily stand-ups, retrospectives e sprint reviews, para manter o time alinhado e na cadência certa. - Atuar em parceria com Project Owner e Marketing Lead na gestão end-to-end dos projetos de inovação e comercialização, do conceito inicial ao lançamento no mercado. - Construir e gerenciar o timeline dos projetos e do desenvolvimento de produto, alinhando os membros do POD aos seus compromissos para garantir entregas no prazo. - Apoiar o POD na aplicação dos princípios ágeis, com flexibilidade quando necessário, equilibrando velocidade, estrutura e adaptação rápida a feedbacks e novos aprendizados. - Identificar e remover impedimentos operacionais, organizacionais ou de recursos que possam comprometer o avanço das iniciativas. - Acompanhar métricas ágeis relevantes, como CSat, maturidade e capacidade do time, reportando progresso e ajustando rotas quando necessário. - Manter documentação clara sobre objetivos de sprint, backlog, decisões e velocidade, garantindo visibilidade sobre progresso, riscos e timelines para time e stakeholders. - Conduzir retrospectivas com foco em melhoria contínua da entrega e da colaboração. - Garantir alinhamento entre os membros do POD, incluindo R&D, Finance e Marketing, promovendo ownership compartilhado e rapidez na execução. - Adaptar os workflows ágeis às características específicas de inovação em produtos físicos, incluindo simplificação de embalagem, restrições de varejo e ciclos de test-and-learn. - Apoiar o time na priorização das iniciativas de maior impacto, em parceria com Pod Lead e stakeholders cross-funcionais, refinando continuamente o backlog. Qualifications - Navegar a cultura da KHC e se integrar rapidamente ao contexto e à forma de trabalho da organização. - Atuar em um ambiente dinâmico, ambíguo e com múltiplas interfaces. - Gerenciar projetos com alto nível de incerteza e mudanças frequentes de direção ao longo do processo. - Equilibrar velocidade de execução com disciplina de processo e alinhamento entre áreas. - Atuar próximo de times multifuncionais, conectando prioridades de negócio, desenvolvimento de produto e execução operacional. - Inglês é uma necessidade importante para a função, considerando a interação com stakeholders globais, alinhamentos em contexto internacional e a navegação do ambiente de Agilidade em uma estrutura conectada globalmente. Benefits

Role Description Vivant is seeking experienced individuals to manage day-to-day operations and ensure the success of client projects. You'll assist in planning, executing, and monitoring projects, handling administrative tasks, and ensuring effective management of resources, timelines, and communication. If you have strong organizational skills, excellent communication, and attention to detail, Vivant is the place for you! Join us and be a great fit for our team! Qualifications - English Level: C1 Required - Customer Service: Minimum of 3 years (Required) - Project Coordination or Project Management: Minimum of 2 years (Required) - ISP/Telecom Services, MSP, IT Services, Networking, or Low Voltage: Minimum of 1 year (Required) - Customer-Facing Experience with U.S. Clients: Minimum of 3 years (Required) - Experience coordinating vendors, carriers, subcontractors, and internal technical teams. - Experience using Microsoft Teams, project management tools, and ticketing systems. Requirements - Not Customer-Facing: You're looking for an internal coordination or administrative role rather than owning customer relationships. - Not Telecom/IT Projects: Your experience is not in Telecom, MSP, IT Services, Networking, or Low Voltage environments. - Not an Owner: You prefer detailed direction over taking initiative and driving projects independently. - Not Vendor Coordination: You haven't coordinated vendors, carriers, or technical teams to deliver customer projects. - Not Call Center Support: You're primarily seeking a help desk, call center, or reactive ticket-based support position. Benefits - Competitive Salary + Bonuses – The harder you work, the more you earn. - Career Growth – As the company expands, we want you to grow with us. - Leadership Opportunities – If you can build and manage a team, we'll back you all the way. Company Description Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks, and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses. We help businesses eliminate outages with 100% uptime solutions that keep your business connected to your business essential tools. We are looking for a goal-driven, highly organized individual to join our growing team. Your Day-to-Day as a Project Coordinator - Customer Relationship Management - Build and maintain strong, long-lasting client relationships. - Establish a trusted advisory relationship with key accounts, customer stakeholders, and executive sponsors. - Own the customer experience throughout the project lifecycle, providing proactive updates and ensuring customer satisfaction. - Presales - Work directly with the sales, support, and accounting teams to coordinate and gather information about potential and existing clients. - Call previous carriers to verify if the client is under contract or has any obligations. - Document all notes under projects/leads/client info within our business management platform, Utiliko. - Installation - Serve as the liaison between internal teams (Sales, Installation, Support, Accounting), vendors, and the client to ensure the project is moving forward smoothly. - Coordinate vendors, carriers, ISPs, and field technicians to keep projects on schedule. - Attend sales meetings to gather Knowledge Transfer and relay information for part ordering to the installation and support teams. - Ensure correct services are installed, proper numbers are ported, and keep the client informed of all upcoming installation dates. - Make day-to-day project decisions independently while escalating critical risks when appropriate. - Post-Installation - Call and disconnect previous accounts once projects are installed. - Understand telecom-related tasks such as porting numbers. - Place orders for new services with our partners and coordinate installations with clients. - Set up clients for billing in Utiliko and follow up on past-due invoices. - Answer client calls/emails, resolve issues, create support tickets, and route them to appropriate support staff. - Onboarding and Training - Ensure a smooth onboarding process for new clients. - Conduct product training sessions to help customers maximize the value of our offerings. - Account Management - Monitor account health and identify potential issues or opportunities. - Collaborate with the sales team to identify upsell and cross-sell opportunities. - Feedback and Improvement - Gather customer feedback and share insights with product, sales, and marketing teams. - Advocate for product features and improvements based on client feedback. - Retention - Identify and mitigate churn risks. - Implement strategies to renew client contracts and ensure satisfaction. - Documentation & Workflow - Document all responsibilities and processes clearly. - Create training videos and take ownership of developing new workflows that enhance both client and internal operations. - Performance Metrics - Monitor and analyze customer product usage. - Provide insights and best practices to help clients achieve their goals. - Track key account metrics and performance indicators related to client satisfaction and product adoption.

Role Description Abel Womack is seeking an experienced and customer-focused Advanced Technologies Project Manager to oversee the successful execution of advanced technology projects and installations from order placement through completion. This role serves as the primary point of contact for customers, internal teams, and vendors, ensuring projects are delivered on time, within scope, and with exceptional customer satisfaction. This role will also serve as customer support for technology customer base. As the Advanced Technologies Project Manager, you will: - Lead post-sale project management for Advanced Technologies projects and installations, related to Raymond product lines (iWarehouse, Integrated Tether, ObjectSense, FieldSense, iTrack, Real Time Location System, etc). - Serve as the primary customer contact throughout the project lifecycle. - Coordinate project kickoff meetings with customers and internal teams. - Manage project schedules, timelines, milestones, and job documentation. - Conduct IT assessments, network testing, and installation planning activities. - Partner with Sales, Service, Parts, Rental, Professional Services, and other internal departments to ensure project success. - Coordinate hardware installations and communicate project expectations to customers. - Monitor project progress and proactively resolve challenges or issues. - Manage customer orders, invoicing, transportation logistics, and final project costing. - Follow up with customers after project completion to ensure satisfaction and identify additional opportunities. - Provide customer support for existing technology customers relating to software, hardware and networking, from training and troubleshooting to coordinating truck swaps, facility moves and unit/site decommissions. - Lead project review sessions to identify best practices and continuous improvement opportunities. Qualifications - Bachelor's degree or equivalent work experience. - Strong project management and organizational skills. - Networking, IT, and Wi-Fi knowledge. - Excellent customer service and communication skills. - Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint. - Ability to manage multiple projects simultaneously while maintaining attention to detail. - Clean driving record and willingness to travel throughout the region. - Ability to work independently and collaboratively in a team environment. Requirements - Experience in the material handling industry. - Mechanical aptitude and ability to understand and explain technical concepts. - Familiarity with CRM systems and technology-driven business solutions. Benefits - Generous base salary with performance incentives. - Competitive benefits package including: - Anthem Medical, Dental, and Vision benefits. - 401(k) and Profit-Sharing plans. - Flexible Spending Accounts. - Life and disability insurance. Physical Requirements - Ability to sit and work at a computer for extended periods. - Occasional lifting of up to 15 pounds. - Frequent travel, including driving up to six hours. - Ability to walk through warehouse and manufacturing environments for site assessments and project evaluations.

• Support and drive the set of strategic growth and cost-savings initiatives that will be necessary to achieve our long-term IVCP growth plans; as a Project Manager you will be responsible for specific set of initiatives • Support and embed the new project management and delivery process for VCA from project charter, recommendation, launch, and steady state • Report to PMO Leader / SLT on any delays, interdependencies, risks or issues related to the completion of the projects including resourcing and costs. • Manage cross functional project leaders to successfully deliver all initiatives on a timely basis • Developing and maintaining harmonious partnerships across the organization to achieve results through win-win relationships. • Fulfill other related duties as assigned.