This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Director of Global Payments at Lucid, you will lead the strategic innovation and day-to-day execution of our global payment ecosystem. Your primary mission is to shift our payment function from "operational" to "performance-optimized." Your success will be measured by your ability to maximize global authorization rates, successfully implement localized payment methods, and reduce involuntary churn through sophisticated, data-driven payment strategies. - Global Payment Optimization: Define and execute the roadmap for global payment performance with a focus on localization. - APM & Localization Strategy: Lead the evaluation and implementation of Alternative Payment Methods (APMs) to increase conversion in international markets. - Authorization Rate Performance: Own the health of the payment funnel and monitor authorization success rates. - Involuntary Churn Mitigation: Drive revenue retention by optimizing dunning logic and leveraging modern payment tools. - PLG & B2C Excellence: Partner with Digital Marketing and Product to ensure a frictionless self-serve checkout experience. - B2B & Enterprise Support: Collaborate with Finance and Sales to support B2B transaction complexities. - Fraud & Risk Strategy: Architect a balanced risk management framework to minimize chargebacks and card testing attacks. - Vendor Management: Act as the primary owner for all global payment processors and FinTech partners. - Strategic Evolution: Evaluate current architecture and build the business case for future-state tooling. Qualifications - 7+ years of experience in Global Payments, FinTech, or Payment Operations, with at least 3+ years in a leadership role. - Proven track record managing payments for high-volume, global B2C subscription models as well as complex B2B/Enterprise billing requirements. - Deep, hands-on experience implementing local acquiring and APMs across EMEA, APAC, and LATAM. - Direct experience working in a Product-Led Growth environment where payments are leveraged as a growth lever for user expansion. - Demonstrated experience navigating or leading the transition from billing-led routing to advanced Payment Orchestration or multi-processor environments. - Expert understanding of the global regulatory landscape, including PCI-DSS, PSD3, SCA, and local data residency requirements. - Background in managing payments for a freemium-to-paid SaaS model at a significant global scale. - Exceptional ability to translate complex payment data into actionable insights for stakeholders. Requirements - Experience: 7+ years of experience in Global Payments, FinTech, or Payment Operations, with at least 3+ years in a leadership role. - B2C & B2B Mastery: Proven track record managing payments for high-volume, global B2C subscription models as well as complex B2B/Enterprise billing requirements. - Localization & APM Expertise: Deep, hands-on experience implementing local acquiring and APMs across EMEA, APAC, and LATAM. - PLG Mindset: Direct experience working in a Product-Led Growth environment. - Technical Strategy: Demonstrated experience navigating or leading the transition to advanced Payment Orchestration. - Regulatory & Compliance Knowledge: Expert understanding of the global regulatory landscape. - Scale: Background in managing payments for a freemium-to-paid SaaS model at a significant global scale. - Communication: Exceptional ability to translate complex payment data into actionable insights.