• Owns the end-to-end health, reliability, and performance of database environments through proactive monitoring, maintenance, and observability. • Reviews database backups, maintenance activities, and health reports to ensure issues are identified and resolved within defined SLAs. • Responds to database alerts and escalations, serving as an L3 escalation point and driving root-cause analysis and long-term corrective actions. • Leads database performance tuning initiatives, including query optimization, index strategy, and workload-specific configuration improvements. • Partners with Database Engineering to assess database performance trends and identify systemic risks or improvement opportunities. • Collaborates with Cloud Engineering and Application Development teams to support scalable deployments and performance optimization. • Defines and enforces database security standards in partnership with engineering and security stakeholders. • Deploys and manages database objects (tables, indexes, views, stored procedures, packages) across multiple environments. • Participates in a 24/7 on-call rotation and provides L1–L3 support as required. • Contributes to planning and execution of initiatives that enhance database resiliency, availability, and operational transparency.

• Administer, monitor, and maintain relational databases (PostgreSQL, MySQL, or Oracle) in production and development environments • Perform routine DB operations such as backup and recovery, schema changes, patching, upgrades, and security hardening • Support incident response, root cause analysis, and recovery for database-related issues • Automation, configuration management, modernization • Monitoring and analysis • Work collaboratively with systems and infrastructure teams to understand storage, OS, and networking components that influence database performance and reliability • Leverage basic Linux command-line and systems knowledge to troubleshoot and improve DB processes

• Own production performance across PostgreSQL and Microsoft SQL Server. • Diagnose and resolve execution plan, indexing, locking, blocking, and query performance issues. • Design and operate high availability, replication, failover, and disaster recovery strategies. • Lead zero-downtime schema changes and production database migrations. • Execute large-scale data migrations and backfills using safe, verifiable processes. • Maintain secure database access, encryption, auditing, and governance practices. • Build monitoring, alerting, and capacity planning processes. • Support reporting, analytics, and warehouse performance. • Continuously improve database reliability, safety, and operational excellence.

• Monitor the availability, performance, capacity and overall health of customer SQL Server environments. • Review and respond to alerts generated through database monitoring and service-management platforms. • Assess and triage database tickets according to impact, urgency and technical complexity. • Investigate availability, performance, connectivity, configuration and capacity issues. • Identify root causes and develop clear, technically appropriate resolution plans. • Resolve incidents within agreed service levels and maintain ownership through to completion. • Identify recurring alerts and incidents and recommend preventative or permanent solutions. • Install, configure, maintain, patch and upgrade SQL Server environments as required. • Investigate slow queries, blocking, deadlocks, resource contention and other performance challenges. • Review database configurations, indexing and performance settings and recommend improvements. • Manage database users, roles, permissions and access controls. • Support database migrations, environment changes and SQL Server version upgrades. • Configure and support High Availability and Disaster Recovery solutions. • Support database mirroring, replication and data synchronisation. • Monitor and validate backup, restoration and recovery processes. • Communicate findings, risks, recommended actions and progress updates directly to customers. • Work closely with customers, application teams, infrastructure teams and internal delivery resources. • Escalate highly complex or critical issues when additional expertise or resources are required. • Maintain accurate records of incidents, investigations, configurations, changes and resolutions. • Develop and maintain technical documentation, operating procedures and knowledge-base articles. • Identify opportunities to improve operational processes, database reliability and customer outcomes.