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Dijital Team

Achieve more offshore

Senior SQL Database Administrator

Database AdministratorDatabase AdministratorFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Sri Lanka

Posted

7 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishCloudMS SQL ServerSQL

Job Description

Senior SQL Database Administrator

Dijital Team

• Monitor the availability, performance, capacity and overall health of customer SQL Server environments. • Review and respond to alerts generated through database monitoring and service-management platforms. • Assess and triage database tickets according to impact, urgency and technical complexity. • Investigate availability, performance, connectivity, configuration and capacity issues. • Identify root causes and develop clear, technically appropriate resolution plans. • Resolve incidents within agreed service levels and maintain ownership through to completion. • Identify recurring alerts and incidents and recommend preventative or permanent solutions. • Install, configure, maintain, patch and upgrade SQL Server environments as required. • Investigate slow queries, blocking, deadlocks, resource contention and other performance challenges. • Review database configurations, indexing and performance settings and recommend improvements. • Manage database users, roles, permissions and access controls. • Support database migrations, environment changes and SQL Server version upgrades. • Configure and support High Availability and Disaster Recovery solutions. • Support database mirroring, replication and data synchronisation. • Monitor and validate backup, restoration and recovery processes. • Communicate findings, risks, recommended actions and progress updates directly to customers. • Work closely with customers, application teams, infrastructure teams and internal delivery resources. • Escalate highly complex or critical issues when additional expertise or resources are required. • Maintain accurate records of incidents, investigations, configurations, changes and resolutions. • Develop and maintain technical documentation, operating procedures and knowledge-base articles. • Identify opportunities to improve operational processes, database reliability and customer outcomes.

Job Requirements

  • Senior-level experience administering and supporting production Microsoft SQL Server environments.
  • Experience working across multiple SQL Server versions.
  • Proven ability to monitor, assess, triage and resolve database incidents.
  • Experience communicating directly with customers and business stakeholders during technical investigations.
  • Demonstrated ownership of database issues from initial alert through to resolution and documentation.
  • Strong Microsoft SQL Server administration, configuration, maintenance and troubleshooting expertise.
  • High Availability and Disaster Recovery configuration and support.
  • Experience with database mirroring, replication and data synchronisation.
  • Database monitoring, alert assessment and incident triage.
  • Root-cause investigation and development of technically sound resolution plans.
  • SQL Server performance analysis and optimisation.
  • Backup, restoration and recovery processes.
  • Database patching, upgrades and version compatibility.
  • User access, roles, permissions and database security controls.
  • Strong technical documentation capabilities.
  • Good understanding of incident, problem and change-management processes.
  • Previous experience in an MSP or multi-customer support environment.
  • Exposure to cloud-hosted or managed SQL database services.
  • Experience with database migration or modernisation projects.
  • Automation or scripting experience for database administration.
  • Familiarity with ITIL-aligned service-management practices.
  • Relevant Microsoft SQL Server or database certifications.
  • Experience mentoring or providing technical guidance to junior database administrators or support engineers.
  • Strong verbal and written communication skills with a collaborative approach.
  • Confidence communicating technical findings, risks and resolution plans directly to customers.
  • Proactive mindset with the ability to identify and progress the next action independently.
  • Strong ownership and accountability throughout the investigation and resolution lifecycle.
  • Sound judgement when navigating technical limitations, with the ability to implement appropriate workarounds and escalate when necessary.
  • Calm and methodical approach when managing critical or high-impact incidents.
  • Confident technical decision-making based on evidence and sound analysis.
  • Strong organisational skills with the ability to manage competing priorities across multiple customer environments.
  • Excellent documentation, prioritisation and time-management skills.
  • Customer-focused and professional communication style.

Benefits

  • Medical insurance from day one for you + spouse (or parents if unmarried)
  • Generous OPD coverage from doctor visits to all your medical needs
  • Home office setup allowance to build your ideal workspace
  • Internet allowance to keep you connected
  • Gym & wellness allowance to stay fit and balanced
  • Regular team events & engagement activities
  • Mental health & counseling support when you need it
  • Reimbursement for industry certifications
  • Open-door culture – your ideas and feedback always matter
  • Flexible work – home or office, wherever you do your best work
  • Rewards & recognition that actually recognize you
  • Great christmas & financial year-end parties to unwind with your loved ones

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