This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Motek is seeking a highly organized, guest-focused, and detail-oriented Remote Reservationist to oversee reservations and guest communications across all locations. This position plays a critical role in maintaining reservation accuracy, protecting revenue, supporting guest satisfaction, and ensuring seamless service flow before guests even arrive. - Manage all incoming reservations via phone, SevenRooms (or reservation platform), email, and online channels - Answer guest inquiries regarding reservations, large party bookings, waitlists, and general restaurant information - Process reservation modifications, cancellations, and special requests accurately - Monitor reservation pacing to prevent overbooking and ensure proper service flow - Charge and document applicable no-show and late cancellation fees in accordance with company policy - Respond to guest inquiries regarding no-show charges professionally and clearly - Assist guests with receipt requests, billing questions, and transaction confirmations - Support management with chargeback disputes by gathering documentation, reservation details, and proof of service - Maintain accurate guest profiles and notes within the reservation system - Communicate VIP arrivals, large parties, and special accommodations to management teams - Assist in private dining and large group inquiries as needed - Uphold Motek’s brand voice and hospitality standards in all written and verbal communication Qualifications - Previous restaurant or hospitality experience preferred - Experience with SevenRooms, OpenTable, or similar reservation systems strongly preferred - Familiarity with POS systems and payment processing platforms is a plus - Strong understanding of cancellation policies and guest recovery practices - Excellent written and verbal communication skills - Strong attention to detail and organizational ability - Ability to multitask and remain composed under pressure - Professional, warm, and solution-oriented demeanor - Reliable internet connection and dedicated remote workspace Requirements - Strong customer service mindset - High level of discretion and professionalism when handling billing matters - Conflict resolution and de-escalation skills - Revenue protection awareness - Accountability and strong follow-through - Team-oriented communicator Benefits - Paid time off - Wages paid weekly - Growth opportunities - 401k savings plans - Medical, dental and vision insurance (upon eligibility) - Employee discounts

• Provide deep technical expertise in backend development and code reviews • Design, develop, test, and deploy backend software solutions using Node.js and Java • Architect and optimize relational database schemas • Develop and maintain components for real-time communication • Explore and implement solutions for media processing and integration • Contribute to the development of contact center-specific features and integrations • Identify and address performance bottlenecks to ensure scalability • Diagnose and resolve production issues in a timely manner • Collaborate with product managers, architects, QA engineers, and other stakeholders

• Supervise, coach, and develop remote call center agents and team leads • Monitor and manage key performance indicators • Conduct performance evaluations, coaching sessions • Handle escalated customer concerns • Ensure adherence to policies and regulatory requirements

• Perform outbound calls to obtain appropriate information and document accurately • Responsible for answering in-bound calls and assisting customers with pharmacy related services • Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service • Contact insurance companies for benefit investigation and coverage eligibility • Provide prior authorizations and appeals support • Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs • Update job knowledge by participating in educational opportunities and training activities. • Work efficiently both individually and within a team to accomplish required tasks • Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI's • Report ADE's according to program policy and guidelines • Adhere to all HIPAA guidelines • May assist with onboarding new employees