This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Chenega Agile Real-Time Solutions (CARS) is seeking a NOSC Analyst Dayshift Lead to provide support in rotation for FCC systems. The lead technician will use monitoring tools to identify/analyze problems or incidents in the enterprise networks, applications, servers, or other infrastructure. Be responsible for a small team of technicians and provide oversight, training, and support. - Provide technical support for hardware, software, and network issues - Monitor the Enterprise infrastructure, including applications and services - Work within the incident management process, implementing best practices - Perform initial diagnosis and drive service restoration - Engage internal and external support teams for incident resolution - Coordinate the resolution of IT-related outages and issues - Notify affected customers and track the progression of resolution - Provide on-call availability and support a variety of shifts - Maintain and update support tickets and documentation - Escalate issues as necessary per SOPs - Deliver outstanding customer service and follow-up - Supervisory Responsibilities - Other duties as assigned Qualifications - Bachelor’s degree with a background in Information Technology (through coursework or extracurricular experience); OR - High school diploma or GED and 6+ years of relevant experience (post-secondary education may be substituted for experience on a year-for-year basis) - Must be a U.S. citizen and able to obtain Public Trust Clearance - Preferred Qualifications: Experience with ServiceNow Incident, Problem, and Change Management (Desired) Requirements - Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required in a high-paced environment - Panama Night Shift 6 am to 6 pm (2 on / 2 off / 3 on / 3 off) - Hands-on experience designing, integrating, validating, and implementing infrastructure monitoring and management solutions - Practical experience with Splunk, SolarWinds, Dynatrace, or other infrastructure monitoring and management platforms - Knowledge of network infrastructure, devices, and other IT systems - Excellent oral and written communication skills - Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals - Excellent skills in Microsoft Word, Excel, and other Office applications - Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired - Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it Benefits - Broad range of benefits offered - Positive and supportive culture encouraging team members to do their best work - Well-being programs and flexibility for healthy, centered, confident, and aware living - Opportunities for professional development and skill sharpening

• Manage and lead a team of NOC technicians, ensuring efficient 24/7 operations. • Manage priority incidents while overseeing technicians and reporting results to customers and management. • Provide reports on key performance indicators (KPIs) for the department and ensure expectations are met. • Ensure all automated alerts and related cases are addressed according to service level agreement (SLA). • Mentor and train team members, fostering professional development and enhancing their technical knowledge. • Hold team members accountable for achieving established KPIs and take proactive measures to address any performance deficiencies. • Oversee the complete employee life cycle within the NOC, including hiring, setting performance goals, conducting reviews, providing feedback, implementing improvement plans, and taking appropriate disciplinary action according to established procedures and company policies. • Build and maintain a robust operational structure that supports 24/7 operations adhering to established SOPs. • Ensure departmental growth and scaling to meet evolving needs. • Continuously improve overall department performance through collaborative efforts with the Director to refine SOPs and formulate strategic initiatives. • Performs other related duties as assigned.

• Operate, maintain, and continuously improve the logical data and security network, including **edge routers, core switches, and firewalls**; • Actively troubleshoot and resolve **medium and high-complexity network incidents**, including interaction with transit providers, IXs, and data center partners when required; • Provide **L1/L2 (and partial L3) network support** to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence; • Perform **root cause analysis (RCA)** and implement preventive actions to avoid recurrence of incidents; • Plan and support **network expansions, topology changes, and capacity improvements**; • Maintain accurate and up-to-date **network documentation**, procedures, and incident records; • Manage and improve **network monitoring systems**, including creation and tuning of alerts, graphs, and thresholds; • Act with a strong sense of **ownership and urgency**, especially during off-hours and critical incidents.

Description In this role, you will provide strategic and technical leadership for the engineering teams responsible for network design, automation, software development, and cybersecurity operations supporting enterprise modernization objectives. Additional Skills & Qualifications Primary Responsibilities · Organize and direct engineering staff to meet objectives for the secure design of the network architecture and automation/management tools supporting the Army Global Unified Network. · Direct software engineering activities in support of release planning and updates to production NetOps automation tools. · Oversee the security engineering team to ensure systems are operational for tracking and compliance support. · Supervise the network and firewall engineers supporting Global Operations across CONUS and OCONUS sites. · Lead the development of systems and tools that automate and streamline network migrations, championing continuous improvement. · Manage and oversee the Evaluate, Integrate, Test, and Install (EITI) Lab operations to support testing and validation of network capabilities. · Serve as the hiring manager for the operational engineering team; participate in recruiting, interviewing, and evaluating new hires. · Identify requirements for subcontractor support and manage performance to ensure delivery excellence. · Provide mentorship, coaching, and professional development for a team of engineering professionals. · Foster a culture of innovation, technical excellence, and collaboration. Experience Level Expert Level Job Type & LocationThis is a Contract to Hire position based out of Reston, VA. Pay and BenefitsThe pay range for this position is $50.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.