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Cambium Learning Group logo
Cambium Learning Group

The education essentials company.

Technical Systems Integrations Specialist

Technical Product ManagerTechnical Product ManagerOtherRemoteTeam 501-1,000Since 2009H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

90 days ago

Salary

0

No structured requirement data.

Job Description

Technical Systems Integrations Specialist

Cambium Learning Group

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Systems Integrations Specialist facilitates customer technical integrations and services for all ExploreLearning | Learning A to Z products to ensure successful implementation and usage. This role serves as a primary contact for customer technical integrations while working with other ExploreLearning | Learning A to Z personnel to identify, escalate and resolve issues during the implementation phase and modify existing integrations as needed. - Provides effective and accurate technical integrations onboarding, guidance and support for customers of web-based educational solutions via phone calls, emails and desktop sharing in a timely and professional manner - Collaborate with internal stakeholders (CS, PD, OM, Sales, & Engineering) to identify bugs and system issues; QA solutions; provide feedback to improve system performance - Identifies, develops and maintains standard responses for often-encountered technical integrations issues and documentation gaps - Maintains a working knowledge of ExploreLearning | Learning A to Z products and associated platforms and integrations system requirements - Tracks, documents, and reports customer issues and resolution activities - Supports special projects and other duties as assigned by the Senior Manager of Customer Support and Integrations and the Senior Manager of Technical Integrations - Supports TSI Success Agents with delivering ongoing higher-level customer and technical integrations support to troubleshoot rostering issues and concerns as needed - Other duties as assigned Qualifications - 1+ years of experience with web application support in a technical helpdesk or customer support environment - Excellent problem-solving, analytical and technical skills - Excellent written, oral communication and listening skills - Experience with Clever, ClassLink, and OneRoster preferred - Strong working knowledge of Microsoft Office Suite, the Internet, and common web-based browsers and applications, including both desktop/laptop and tablet-based systems; and ability to quickly learn, master and describe new technology - Ability to work well within a team and with a variety of individuals - Good organizational and time management skills, with attention to accuracy and detail - Ability to make autonomous judgments and proactively problem solve - Associate or Bachelor’s degree Benefits - Remote First Work Environment: Flexibility and trust to balance work with life - Reimbursement to help cover the cost of setting up your home or remote office Company Description When you join ExploreLearning | Learning A-Z, you become part of a mission to ignite curiosity, deepen comprehension, and foster a lifelong joy of learning in students everywhere. As a trusted leader in educational technology, we serve over 15 million students and educators across 150+ countries with innovative, research-backed instructional solutions that truly make a difference.

Job Requirements

  • 1+ years of experience with web application support in a technical helpdesk or customer support environment
  • Excellent problem-solving, analytical and technical skills
  • Excellent written, oral communication and listening skills
  • Experience with Clever, ClassLink, and OneRoster preferred
  • Strong working knowledge of Microsoft Office Suite, the Internet, and common web-based browsers and applications, including both desktop/laptop and tablet-based systems; and ability to quickly learn, master and describe new technology
  • Ability to work well within a team and with a variety of individuals
  • Good organizational and time management skills, with attention to accuracy and detail
  • Ability to make autonomous judgments and proactively problem solve
  • Associate or Bachelor’s degree

Benefits

  • Remote First Work Environment: Flexibility and trust to balance work with life
  • Reimbursement to help cover the cost of setting up your home or remote office

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