• Design and deploy server clusters. • Remotely diagnose hardware problems and facilitate server repairs. • Manage Akamai's hardware assets. • Manage a team of field technicians. • Work closely with external partners. • Ensure exceptional service delivery with internal cross-functional teams.

• Lead, mentor, and develop the Infrastructure Engineering team • Oversee the deployment, maintenance, and troubleshooting of virtual servers and virtual desktops • Establish and maintain KPIs and metrics to assess infrastructure health, performance, capacity, and service delivery • Develop and enforce best practices for configuring, installing, supporting, and maintaining critical software systems • Manage capacity planning, monitoring, and system expansion to ensure scalability and reliability • Ensure all OS, and firmware installations and upgrades follow established processes and quality standards • Oversee monitoring and alerting frameworks • Implement and maintain security controls, patching standards, and compliance practices • Collaborate with the security team to enhance infrastructure security • Partner with engineering and support leaders to resolve system-wide issues • Ensure IT projects and new build requests are completed on time • Maintain accurate, up-to-date technical documentation • Communicate complex infrastructure concepts to senior leadership • Promote a culture of operational excellence, timely execution, attention to detail, and continuous refinement of infrastructure systems and processes • Act as an escalation for on call personnel.

• Work horizontally across the Infrastructure and Operations portfolio supporting private/public cloud systems, operating systems, middleware, storage, database platforms, and other key infrastructure products. • Develop repeatable automation to efficiently deliver capabilities. • Drive solutions to problems impacting mission critical systems and implement automation to prevent reoccurrence. • Execute changes on production systems in accordance with Change Management standards. • Support and implement private cloud HCI components. • Work in a Center of Excellence for cloud usage and cloud development standards. • Maintain an accurate picture of existing server, storage, networking software and hardware and virtual environments to support scaling against various project requirements. • Ensure all usage of cloud environments meets governance standards and contributes to improving standards for security and operational efficiency. • Create standard operating procedures for Healthfirst operations teams to support the operations of the products. • Act as an escalation point for operations teams for incident and ticket resolution and participate in an on-call rotation as an escalation point.

• Build and maintain deployment automation and CI/CD pipelines that reliably ship software across 20+ federal environments in parallel. • Own the operational health of all production deployments — monitoring, alerting, incident response, and post-mortems. • Design infrastructure that accounts for the reality of federal environments: air-gapped networks, strict compliance requirements, variable network topologies, and limited access windows. • Build tooling that gives the engineering team visibility into the state of every deployment without requiring manual inspection. • Automate everything that can be automated. We cannot scale to hundreds of environments with manual processes. • Work with the product engineering team to ensure new features are deployable across all environments without environment-specific hacks. • Manage and improve cloud infrastructure (AWS, GCP) and on-prem deployments depending on customer requirements. • Participate in on-call rotations for production environments.