This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting working-class families by providing life, accident, and supplemental health products through virtual appointments. - Meet clients where they are most comfortable through Zoom-based virtual appointments Qualifications - Clear, professional communication in virtual environments - Basic computer proficiency for remote work and Zoom meetings - A strong work ethic and commitment to client-focused service - A positive, outgoing, and engaging attitude - Strong time management skills and the ability to work independently - Prior leadership or management experience (preferred, not required) Requirements - Motivated, relationship-driven professionals Benefits - 100% remote work — work from home - Weekly pay based on a structured schedule designed for success - Performance-based bonuses and structured contracts - Health insurance reimbursement - Company-provided life insurance - Flexible, personalized scheduling - Retirement plan options - Renewals, rewarding long-term performance and commitment Interview Process - All interviews are conducted via Zoom video conferencing, ensuring a safe and convenient experience for all applicants.

• The Director of RCM Analytics is responsible for end-to-end operational ownership of client revenue cycle performance across all sites. • This role serves as the owner for client setup, system configuration, reporting alignment, and ongoing RCM optimization ensuring every customer is fully operational, structurally sound, and positioned for success from day one. • This individual combines deep revenue cycle expertise, advanced analytics capability, and strong operational leadership. • Actively monitor performance in real time, identify root-cause operational gaps early, and drive corrective action with internal teams and client leadership when needed. • Play a central role in ensuring RCM performance is scalable, measurable, and continuously improving across the organization. • Serve as a Prompt product and BI expert ensuring system configurations, automation tools, and reporting environments are fully optimized while interfacing directly with the Product team on feature gaps and enhancement opportunities driven by RCM and enterprise needs.

About this Role Our Customer Success Team is passionate about shaping and scaling an exceptional upmarket customer experience across the Enterprise Segment. We’re thrilled to be hiring our next Strategic CSM in the EST time zone as we continue to grow the team. In this role, you'll guide Ashby's biggest customers - focusing on improved product adoption and increased customer health. You will shape how we serve customers ranging from high growth organizations to public companies. Ashby is designed to be powerful and flexible, allowing users to adjust it to their needs. This means that there is a lot to learn. You will become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence. Role Requirements: - You have a strong track record of customer success experience in B2B SaaS (at least five years), supporting the implementation and adoption of complex technologies through the customer journey. - You’re comfortable managing a book of ~20 strategic customers, exceeding $2m in total ARR. You enjoy multi-threading, developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention. - You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations. - You love becoming a product and industry expert. You create ‘Ah ha!’ moments by tailoring configuration, driving product adoption, and crafting training to address a customer’s specific challenges so they achieve their intended business outcomes. - You’ve worked with technically complex products and show a strong curiosity to explore details and understand how things work. You Should Apply If: - 📣 You communicate with precision and clarity. You can take something complex (like a multi-layered report or a nuanced workflow) and explain it simply and confidently. - 🎧 You are a listener first. You seek to understand what customers actually need and then advocate for them internally to shape how Ashby evolves for enterprise use cases. - ⚙️You thrive in complexity. Ashby is powerful and highly configurable; you’re energized by learning a product with depth, and you can translate that knowledge into creative solutions for your customers. - 🧑‍🏫 You’re excited to help shape a new segment. Our Strategic customer motion is still evolving; you’ll be iterating on playbooks, helping us learn what works, and turning those learnings into repeatable processes for the team. - 🔍 Your peers describe you as detail oriented. You send crisp follow-up emails, on time. You take pride in internal operations, like real-time CRM updates. - 📊 You are always looking for ways to improve your work through data. - 👥You may have been a recruiter, hiring manager, or interviewer before. That experience helps you quickly connect Ashby’s workflows to real-world hiring problems (though it’s not required). Why you shouldn’t apply: - You prefer managing a broad book of business (if so, see our High Touch or Startup roles). - You're interested in managing customer accounts with infrequent and well-defined touchpoints (rather than excited by the fluidity required of early stage CS work). - You shine as an exclusively commercial CSM, motivated by variable compensation. While our team's north star metric is revenue retention, we focus on adoption and engagement as leading indicators. For renewal negotiation and upsell, we have a remarkable team of Contract Managers. As such, this role does not currently include variable pay, aligning with our strategy to hire product-oriented CSMs rather than adhering to the conventional Account Manager model. - You’re afraid of rolling up your sleeves. If the idea of getting in the weeds with a customer about the nuance between a time in process report and a time to hire report feels too granular, or project managing a workflow change for offer approvals isn’t interesting, this job isn’t going to be for you. About Ashby We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have thousands of amazing customers including Snowflake, OpenAI, Shopify, Ramp, Notion, and Zapier (and many others who we cannot name!). Our growth and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing >100% year over year, very low churn, and many years of runway. We’ll share more details once we meet. In short, it's the perfect time to join! 🚀 Interview Process Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows: - Intro Call with Ashby Recruiting - 30 Minutes - Hiring Manager Interview - 45 Minutes - Take-Home/Presentation - 45 Minutes - Panel Interview - 2 hours Benefits - You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. - 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. - Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 - Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. - Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! - $100/month education budget with more expensive items (like conferences) covered with manager approval. - If you’re in the US, we offer top-tier health insurance for you and your dependents, with 100% of premiums covered by Ashby. We also offer a 3% 401k match. Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Highlights Of The Job Location: Work from Home (Must live in AZ, NM, or TX) Training Dates: June 1, 2026 – June 29, 2026 or June 8, 2026 – July 31, 2026 Training Hours: Monday – Friday, 8:00 AM - 4:30 PM MST EPCOR is hiring up to 40 permanent, full-time Customer Service Representatives. Make a difference – one call at a time. At EPCOR, we’re a team of people who care deeply about the communities we serve across North America. As a Customer Service Representative, you’ll be the first point of contact for our water utility customers, helping them with everything from billing questions to service concerns. If you’re someone who thrives in a fast-paced environment, enjoys solving problems, and values meaningful work, we’d love to hear from you. This is a full-time, permanent work-from-home role, however candidates must reside within commuting distance of an EPCOR location in Arizona, New Mexico, or the greater Houston Texas area. EPCOR provides all the equipment you need, no personal computer required. What You’d Be Responsible For - Handle a high volume of inbound calls per day from customers regarding billing inquiries, payments, service complaints, and technician requests - Complete each customer interaction, including talk time and any necessary follow-up, reflecting success in both efficiency and service quality (performance targets are reviewed annually to ensure alignment with operational needs) - Deliver friendly, professional, and solution-focused support via phone, email, and written communication - Enroll new customers in the Customer Relationship Management (CRM) system - Resolve issues on the first call whenever possible and direct calls, requests, and escalations to the appropriate department when needed - Maintain accurate records and follow established procedures to ensure consistent customer service - Meet performance goals related to call quality, resolution time, and customer satisfaction - Represent EPCOR with professionalism and empathy in every interaction to build strong customer relationships and contribute to customer retention - Participate in team meetings and feedback sessions to continuously improve service delivery - Support other projects and responsibilities as requested What’s Required To Be Successful - High school diploma or equivalent required - A minimum of 2 years of recent (within the last 3 years) work experience in a Call Centre, Community or Essential Services, or Customer Service. Sales experience would be considered an asset. - Experience working in a utility, regulated, or corporate environment is highly desired. - Mandatory attendance for virtual training from June 1, 2026 – June 29, 2026 or June 8, 2026 – July 31, 2026, Monday – Friday, 8:00 AM – 4:30 PM MST - Please note: Time off is not permitted during training. If you’re unable to commit to the full training schedule, we encourage you to apply for future opportunities. - Excellent written and verbal communication skills - Demonstrable track record of positive performance, punctuality and schedule adherence. - Strong keyboarding skills and the ability to multi-task (typing while talking to customers). - Resourceful with a highly developed attention to detail. - Strong computer background including experience with Microsoft Office suite of products (Outlook, Word, and Edge). - Proven ability to solve problems with a positive attitude. - Capability to handle confidential information with discretion. - Reliable internet connection: 50 Mbps download / 10 Mbps upload, DSL or fiber only (no satellite or hotspot) - Dedicated workspace in your home to maintain privacy and confidentiality. Workspaces will be subject to virtual annual inspections to ensure safety. - Ability to sit and work at a computer for extended periods - Must be at least 18 years old and legally authorized to work in the U.S. - Background check, drug screen, and professional references are required - Occasional travel to EPCOR facilities may be required Work Schedule - Full-time, 40 hours per week - Shifts are determined according to business needs and follow a weekly rotating schedule, which is published four weeks in advance - Call center hours: - Monday – Friday 8:00 AM – 7:15 PM MST, Saturday 8:00 AM – 4:45 PM MST Why EPCOR? We offer more than just a job - we offer a career with purpose. At EPCOR, you’ll enjoy: - Competitive salary and incentive programs - Comprehensive benefits including medical, dental, vision, and retirement plans - Generous time-off policies and work/life balance - Tuition reimbursement and professional development support - A culture that celebrates safety, innovation, and inclusion - Join a team that’s been recognized as a Best Places to Work employer! EEO Statement EPCOR is an equal opportunity employer. We're committed to fostering a respectful, supportive, and inclusive workplace that recognizes and values the unique perspectives, experiences, and backgrounds of all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.