Evri logo
Evri

Evri Group brings together Evri, DHL eCommerce UK, Coll-8 and UK Mail - forming the UK's premier parcel delivery company

Claims & Client Services Manager

Location

United States

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishSQL

Job Description

Claims & Client Services Manager

Evri

• Use data and insight to understand claims performance and identify opportunities for improvement • Act as a trusted partner, helping drive better outcomes for customers and clients • Produce insightful reporting, analysis and performance dashboards • Identify claims trends, spikes and root causes to support improvement activity • Partner with operational teams to reduce claim drivers and improve processes • Act as a Claims SME on business projects and change initiatives • Deliver meaningful MI and performance updates to stakeholders • Support the onboarding of new clients and develop strong ongoing relationships • Lead client reviews and help implement service improvements • Collaborate with Client Development and CX teams to enhance the customer journey

Job Requirements

  • Experience in claims, customer service, client services or operational performance environments
  • Strong analytical and reporting skills, with experience using Excel, Power BI, SQL, Databricks or similar tools
  • Excellent stakeholder management and communication skills
  • Experience working with clients and building trusted relationships
  • A proactive, solutions-focused approach to problem solving
  • Strong organisational skills and the ability to manage multiple priorities
  • A passion for continuous improvement and delivering great customer outcomes

Benefits

  • Exciting opportunity to combine analytical expertise with stakeholder engagement
  • Strong partnerships with internal and external stakeholders
  • Continuous improvement through data-led recommendations

Related Job Pages

More Client Services Representative Jobs

Full TimeRemoteTeam 1,001-5,000Since 1975

• Play a key role in transforming healthcare through data-driven insights and cross-functional collaboration • Leverage your expertise in billing operations, reporting, and analytics • Drive process improvements and support nationwide healthcare initiatives

California
Full TimeRemoteTeam 1,001-5,000Since 1975

• Lead billing operations nationwide • Drive process improvements • Manage cross-functional teams • Ensure compliance in a dynamic environment

California
Full TimeRemoteTeam 10,001+Since 1991

• Drive revenue growth by developing client solutions and building a strong pipeline to meet quarterly bookings targets • Partner with sales to expand existing accounts through solution delivery, enhancements, and managed services • Lead opportunity lifecycle management including forecasting, SOW/proposal creation, approvals, and Salesforce (CEM) updates • Negotiate project scope, timelines, and costs with internal teams and external vendors • Own revenue forecasting and reporting, providing accurate quarterly updates to senior leadership • Manage end-to-end project execution (T&M and fixed fee), including planning, resource forecasting, risk/issues, and delivery tracking • Support business development through RFP responses, opportunity tracking, and cross-functional alignment • Engage with C-level stakeholders across commercial and public sector clients (government, education, federal) • Drive process improvements and lead/mentor teams to enhance delivery and operational efficiency

Canada
$115.8K - $165.8K / year
Full TimeRemoteTeam 10,001+Since 1991

• Responsible for Professional Services sales and customer success. • Collaborates with and supports Account Managers and provides specialist expertise within the sales team. • Drives proactive campaigns to build the pipeline. • Uses specialized knowledge and skills to prospect, qualify, negotiate and close opportunities. • May have named accounts allocated, cover a designated geography, or may be allocated to one high-potential, competitive attack account. • Develops long term sales pipeline to increase the company's market share in specialized area of PS. • Focus on growing contractual PS extensions for large accounts with more complexity, to higher-total contract-value renewals. • Establish a professional, working, and consultative, relationship with the client, including the C-level for mid-to-large accounts by developing a core understanding of the unique business needs of the client within their industry. • Manage contract status and ensure timely delivery of SOWs, required approvals.

Italy