Evri Group brings together Evri, DHL eCommerce UK, Coll-8 and UK Mail - forming the UK's premier parcel delivery company
Claims & Client Services Manager
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Claims & Client Services Manager
Evri
• Use data and insight to understand claims performance and identify opportunities for improvement • Act as a trusted partner, helping drive better outcomes for customers and clients • Produce insightful reporting, analysis and performance dashboards • Identify claims trends, spikes and root causes to support improvement activity • Partner with operational teams to reduce claim drivers and improve processes • Act as a Claims SME on business projects and change initiatives • Deliver meaningful MI and performance updates to stakeholders • Support the onboarding of new clients and develop strong ongoing relationships • Lead client reviews and help implement service improvements • Collaborate with Client Development and CX teams to enhance the customer journey
Job Requirements
- Experience in claims, customer service, client services or operational performance environments
- Strong analytical and reporting skills, with experience using Excel, Power BI, SQL, Databricks or similar tools
- Excellent stakeholder management and communication skills
- Experience working with clients and building trusted relationships
- A proactive, solutions-focused approach to problem solving
- Strong organisational skills and the ability to manage multiple priorities
- A passion for continuous improvement and delivering great customer outcomes
Benefits
- Exciting opportunity to combine analytical expertise with stakeholder engagement
- Strong partnerships with internal and external stakeholders
- Continuous improvement through data-led recommendations
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