• Lead billing operations nationwide • Drive process improvements • Manage cross-functional teams • Ensure compliance in a dynamic environment

• Drive revenue growth by developing client solutions and building a strong pipeline to meet quarterly bookings targets • Partner with sales to expand existing accounts through solution delivery, enhancements, and managed services • Lead opportunity lifecycle management including forecasting, SOW/proposal creation, approvals, and Salesforce (CEM) updates • Negotiate project scope, timelines, and costs with internal teams and external vendors • Own revenue forecasting and reporting, providing accurate quarterly updates to senior leadership • Manage end-to-end project execution (T&M and fixed fee), including planning, resource forecasting, risk/issues, and delivery tracking • Support business development through RFP responses, opportunity tracking, and cross-functional alignment • Engage with C-level stakeholders across commercial and public sector clients (government, education, federal) • Drive process improvements and lead/mentor teams to enhance delivery and operational efficiency

• Responsible for Professional Services sales and customer success. • Collaborates with and supports Account Managers and provides specialist expertise within the sales team. • Drives proactive campaigns to build the pipeline. • Uses specialized knowledge and skills to prospect, qualify, negotiate and close opportunities. • May have named accounts allocated, cover a designated geography, or may be allocated to one high-potential, competitive attack account. • Develops long term sales pipeline to increase the company's market share in specialized area of PS. • Focus on growing contractual PS extensions for large accounts with more complexity, to higher-total contract-value renewals. • Establish a professional, working, and consultative, relationship with the client, including the C-level for mid-to-large accounts by developing a core understanding of the unique business needs of the client within their industry. • Manage contract status and ensure timely delivery of SOWs, required approvals.

• Aufbau von professionellen und vertrauensvollen Kundenbeziehungen • Entwicklung und Steuerung der Service-Sales- Pipeline zur Erreichung Ihrer Vertriebsziele • Analyse komplexer Kundenanforderungen und Identifizierung von neuen Verkaufschancen • Erstellung und Kalkulation anspruchsvoller, technischer Angebote in enger Zusammenarbeit mit Delivery-Teams • Abstimmung von Aufwandsschätzungen und Vertragsinhalten mit internen Stakeholdern • Verantwortung für den gesamten Angebotsprozess – von der Konzeption über Präsentation bis zur Verhandlung • Mitarbeit bei Ausschreibungen (RFP/RFI) für komplexe Projekte • Begleitung der Kunden nach Vertragsabschluss, um eine hohe Qualität der Umsetzung und Kundenzufriedenheit sicherzustellen