• Answer questions for role assessment • Review real case scenarios if selected

• Liderar definições técnicas e arquiteturais em projetos de **Marketing Cloud e Data Cloud.** • Desenhar soluções escaláveis, sustentáveis e alinhadas às necessidades de negócio. • Atuar como referência técnica para times internos e clientes. • Definir boas práticas de arquitetura, desenvolvimento, integração e governança. • Apoiar times técnicos na solução de problemas complexos. • Participar de discovery técnico e levantamento de requisitos. • Garantir qualidade técnica das entregas e aderência às melhores práticas. • Apoiar definição de modelos de dados, segmentações e estratégias de ativação. • Conduzir revisões técnicas, direcionamento de arquitetura e validação de soluções. • Trabalhar em conjunto com áreas de CRM, dados, engenharia, analytics e negócio. • Avaliar impactos técnicos, riscos e oportunidades de evolução da arquitetura. • Garantir aderência às melhores práticas Salesforce e arquitetura. • Apoiar estimativas técnicas e planejamento das entregas.

• Act as a Salesforce Functional Analyst, serving as the link between business areas, clients and technical teams. • Elicit, analyze and document functional and non-functional requirements. • Translate business needs into functional solutions on the Salesforce platform, with a focus on Sales Cloud. • Support the definition of solutions involving customer service processes, automations and digital journeys. • Specify functional requirements for Bots in Salesforce (Einstein Bot) and other service automation solutions. • Support initiatives involving Agentforce, contributing to improvements in agent productivity. • Produce documentation such as user stories, process flows, acceptance criteria and functional specifications. • Support the technical team during development by clarifying questions and ensuring adherence to requirements. • Participate in functional testing, user acceptance and support for go-live. • Collaborate with multidisciplinary teams (development, QA, architecture, product, among others). • Work directly with clients to gather, understand and refine requirements, leading functional discussions and proposing solutions aligned with business objectives and the technical capabilities of the platform.

• Design, develop and implement solutions on the Salesforce platform using Apex, Lightning Web Components (LWC) and, when necessary, Visualforce, following development and architectural best practices. • Define and evolve data modeling (objects, fields and relationships), ensuring performance, scalability and governance. • Configure and evolve Salesforce Field Service solutions, including Work Orders, Service Appointments, Service Resources, Service Territories and Maintenance Plans, aligned with field operations. • Configure and evolve the scheduling and dispatch model (Scheduling Policies, Work Rules and Service Objectives), providing technical support for the use of the Dispatcher Console and the mobile app by field technicians. • Develop and optimize automations with Flow, including process orchestration and replacement of legacy solutions. • Configure and maintain security and access control models (Profiles, Permission Sets, Sharing Rules and Role Hierarchy), ensuring compliance with corporate standards. • Work on building and evolving business solutions, ensuring alignment with functional and technical requirements. • Design and implement integrations with external systems, consuming and exposing APIs (REST/SOAP), ensuring security, resilience and governance. • Support the definition of technical architecture, promoting best practices, reuse of components and code quality. • Write unit tests, ensuring adequate coverage and reliability of delivered solutions. • Conduct code reviews, identify improvements and support the technical development of other team members. • Document technical and functional solutions in a clear and structured manner. • Work in agile teams, participating in refinement, estimation and solution definition.