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Salesforce Functional Analyst (Mid-Level)
Location
Brazil
Posted
7 days ago
Salary
0
Seniority
Senior
Job Description
Salesforce Functional Analyst (Mid-Level)
CONFIDENCIAL
• Act as a Salesforce Functional Analyst, serving as the link between business areas, clients and technical teams. • Elicit, analyze and document functional and non-functional requirements. • Translate business needs into functional solutions on the Salesforce platform, with a focus on Sales Cloud. • Support the definition of solutions involving customer service processes, automations and digital journeys. • Specify functional requirements for Bots in Salesforce (Einstein Bot) and other service automation solutions. • Support initiatives involving Agentforce, contributing to improvements in agent productivity. • Produce documentation such as user stories, process flows, acceptance criteria and functional specifications. • Support the technical team during development by clarifying questions and ensuring adherence to requirements. • Participate in functional testing, user acceptance and support for go-live. • Collaborate with multidisciplinary teams (development, QA, architecture, product, among others). • Work directly with clients to gather, understand and refine requirements, leading functional discussions and proposing solutions aligned with business objectives and the technical capabilities of the platform.
Job Requirements
- Knowledge of the Salesforce platform, including: objects, fields and relationships; security (Profiles, Permission Sets, access rules); declarative automations (Flows, rules, validations).
- Functional experience with Salesforce Sales Cloud.
- Knowledge of Einstein Bot and service automation.
- Familiarity with Agentforce and its application in service and productivity scenarios.
- Experience producing functional documentation (user stories, flows, acceptance criteria).
- Experience with agile methodologies (Scrum, Kanban or similar).
- Familiarity with tools such as Jira, Confluence or equivalents.
- Strong communication skills and the ability to interact with different stakeholders.
- Experience specifying and implementing WhatsApp-based service solutions integrated with Salesforce (Service Cloud/Digital Engagement), including configuring channels, message templates and conversational flows.
- Knowledge of the Meta for Developers platform and WhatsApp Business API (WABA), including template approval processes, usage policies and best practices for customer communications.
- Hands-on experience in end-to-end implementation projects involving WhatsApp, from requirements gathering through UAT and go-live.
- Support integration between bots (Einstein Bot/Agentforce) and the WhatsApp channel, ensuring consistency in the customer conversational experience.
- Proficiency with Salesforce Flow Builder for automating processes and business rules, developing automated solutions integrated with operational and service needs.
- Experience defining routing and distribution strategies for service requests in Omni-Channel, considering skills, queues, priorities and routing criteria.
Benefits
- Meal and Food Vouchers
- Home Office Allowance
- Profit Sharing Program
- Certification support program
- Health Insurance (with co-pay and dependent fees)
- Life Insurance
- Childcare Assistance
- Birthday Day Off
- Zenklub (mental health platform)
- Extended maternity and paternity leave
- Talkers – English support program
- Partnerships with educational institutions offering discounts on MBA and postgraduate courses
- Dental Plan (optional with monthly fee)
- Total Pass (optional with monthly fee)
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• Advanced development in Apex and Lightning Web Components (LWC). • Building REST/SOAP integrations and consuming APIs. • Data modeling and performance optimization. • Implementation of security best practices (Profiles and Sharing settings). • Complex technical troubleshooting. • Participation in defining technical solutions. • Technical support for junior developers. • Use of artificial intelligence as day-to-day support. • Ability to quickly understand business rules. • Proactive in continuous learning of Salesforce and AI.
• Desenvolvimento avançado em Apex e LWC. • Construção de integrações REST/SOAP e consumo de APIs. • Modelagem de dados e otimização de performance. • Implementação de boas práticas de segurança. • Troubleshooting técnico complexo. • Participação na definição de soluções técnicas. • Apoio técnico a desenvolvedores juniores.
• Development in Apex (classes, triggers, and tests). • Creation of Lightning Web Components (LWC). • Implementation of declarative automations. • Building simple integrations via REST. • Troubleshooting incidents and fixing bugs. • Active participation in code reviews. • Support with deployments and environment management. • Updating technical documentation.
