• Commute to customers’ homes and design custom storage solutions utilizing our proprietary CAD software program • Meet or exceed monthly and annual sales targets by pursuing referrals and repeat business • Continuous follow-up with customers and collaboration with the installation team to ensure job completion • Participate in meetings and training sessions • Manage a portfolio of projects and clients of different complexity in a dynamic environment

• Commute to customers’ homes and design custom storage solutions utilizing our proprietary CAD software program. • Meet or exceed monthly and annual sales targets by pursuing referrals and repeat business. • Continuous follow-up with customers and collaboration with the installation team to ensure job completion. • Participate in meetings and training sessions. • Manage a portfolio of projects and clients of different complexity in a dynamic environment.

Role Description Corpay is currently looking to hire a Senior Instructional Designer within our Corpay Payables division. This position falls under our Corporate Payments line of business. In this role, serve as a strategic partner and trusted advisor to Department Leads, Product, Marketing, and Subject Matter Experts (SMEs), independently leading the design, development, and continuous improvement of high-quality operational documentation and learning resources. Deliverables include: - Standard operating procedures (SOPs) - Process documentation - Participant and user guides - FAQs - Job aids - Microlearning videos - Other performance support resources that support business objectives, knowledge transfer, and operational excellence You will report directly to the Instructional Design Manager and regularly collaborate with cross-functional partners across Operations, Product, and Client Support. Qualifications - Bachelor's degree in Instructional Design, Education, Technical Communication, Organizational Development, English, Communication, Business, or a related field; or an equivalent combination of education and experience preferred. - 5+ years of experience in instructional design, technical or procedural writing, operational documentation, or learning and development supporting complex business or technical environments preferred. - Exceptional technical and/or procedural writing, editing, and proofreading skills with the ability to translate complex business processes into clear, concise, user-centered documentation. - Advanced knowledge of instructional design principles, adult learning theory, technical writing, process mapping, decision trees, and conditional logic. - Proven ability to independently manage multiple projects, exercise sound judgment, prioritize competing demands, and deliver high-quality work with minimal direction. - Exceptional written and verbal communication skills, with demonstrated attention to detail and the ability to create accurate, polished, and user-centered documentation. - Demonstrated critical thinking skills, including the ability to identify decision points, exceptions, workflow dependencies, and opportunities to improve documentation and business processes. - Proficiency with Microsoft Office Suite, project management software (e.g., Monday.com), and enterprise learning or knowledge management platforms. - Demonstrated ability to build collaborative relationships, mentor peers, and influence documentation standards and best practices across cross-functional teams. Requirements - Leading the design, development, maintenance, and continuous improvement of operational documentation, learning resources, and performance support solutions. - Analyzing complex business processes by partnering with stakeholders and SMEs to gather, validate, and translate information into accurate, user-centered documentation and learning resources. - Applying instructional design principles, adult learning theory, process mapping, decision trees, and conditional logic to create intuitive, scalable documentation. - Evaluating existing documentation and business processes to identify gaps, inconsistencies, opportunities for standardization, and improvements. - Leading documentation discovery efforts by identifying decision points, exceptions, dependencies, and workflow logic. - Leveraging emerging technologies, including AI-assisted tools, to improve content development efficiency. - Managing multiple documentation initiatives simultaneously, balancing competing priorities while delivering high-quality solutions within established timelines. - Driving documentation projects from discovery through implementation, proactively resolving ambiguities, making recommendations, and collaborating with cross-functional stakeholders. - Mentoring and coaching instructional designers, trainers, and content contributors. Benefits - Full home office setup - Company-issued equipment - Hands-on onboarding and role-specific training

• Collaborate in defining the architecture of new solutions and maintaining current architectures; guide developers on adopted design patterns and support in selecting technologies for specific developments. • Support integration (packaging) and merges of builds developed in parallel. • Understand client requirements and create customized architectures to meet those needs. • Create detailed plans considering security, scalability, availability, and performance. • Ensure the project scope, context, and constraints are documented and accepted. • Facilitate decision-making by stakeholders, providing information and aligning it with overall objectives. • Define and document the structure and layout of the system. • Define and document strategies, standards, guidelines, etc., to steer system construction. • Ensure the architecture addresses the system's quality attributes. • Develop the architectural description. • Provide technical leadership. • Remain involved throughout the entire development process.