• Using automation and Infrastructure as a Code (IaC) to continuously improve reliability, scalability, and performance of services deployed on AWS. • Performance tuning and configuration of both Linux system and application parameters supporting highly concurrent web stacks. • Manage infrastructure through code using configuration management and IaC templating software such as Terraform and Puppet. • Documenting procedures and knowledge base articles throughout problem resolution and architecture development processes. • Monitoring the availability, performance, and health of production systems to meet service level objectives using monitoring systems such as Icinga, Prometheus, Grafana, CloudWatch, and Loki. • Participating in emergency incident response on-call rosters. • Practicing blameless postmortems that lead to improvements in resiliency and reductions in alert fatigue.

• Resolve IAM-related incidents through hands-on troubleshooting and remediation, serving as an escalation point for other junior engineers on the team. • Monitor observability, AIOps, and event management platforms to identify anomalies, authentication failures, provisioning delays, and emerging IAM-related incidents. • Perform incident triage and correlation to determine probable cause and appropriate routing for deeper investigation. • Validate automated remediation workflows and assist in identifying repeated manual IAM tasks that could be automated. • Participate in early-stage automation and AI-readiness activities by documenting remediation steps, key patterns, and operational edge cases related to identity services. • Reduce alert noise by suggesting adjustments to IAM-related thresholds, suppression logic, or detection rules. • Support post-incident reviews by providing relevant data, timelines, and insights related to identity service behavior. • Collaborate with Cloud, Network, Security, Endpoint, and ServiceNow teams to support incident resolution and improve IAM operational processes. • Assist with access lifecycle, certification, or remediation workflows by troubleshooting failures, validating outcomes, and performing manual intervention when automation isn’t available. • Ensure accuracy of identity event data, alerts, and service mappings to support effective correlation within monitoring and CMDB systems. • Troubleshoot and resolve IAM-related incidents across authentication, authorization, provisioning, deprovisioning, and access lifecycle workflows. • Analyze logs, events, and telemetry from IAM platforms (e.g., Okta system logs, Microsoft Entra ID (formerly Azure Active Directory) sign-in logs, directory events) to determine service impact and root causes. • Support correlation of IAM events with dependencies across cloud applications, SaaS platforms, endpoints, and network access paths. • Participate in validating IAM automation workflows such as Joiner/Mover/Leaver processes, access provisioning, and deprovisioning flows and apply fixes and minor enhancements to automation or AIOps capabilities. • Assist in identifying IAM-related automation opportunities by documenting repeated failure modes and manual remediation steps. • Support certificate, trust, and integration troubleshooting for IAM-connected applications and services. • Maintain IAM-focused dashboards and alerts, ensuring clear signals and early detection of user-impacting identity issues. • Provide knowledge-sharing to team members and peers regarding common IAM troubleshooting patterns and operational best practices. • Participate in IAM readiness activities for new application onboarding, platform changes, or lifecycle process updates by reviewing operational and monitoring requirements.

• Spend your days working to automate and improve reliability and continue to push FlightAware's infrastructure forward, ensuring it is resilient and reproducible. • Be responsible for service availability, performance, monitoring, incident response, and capacity planning. • Create, improve, and manage environments to ensure decisions on resource allocation, problem identification, and capacity planning are based on accurate data-driven insights. • Maintain a physical infrastructure using Kubernetes, Linux, & Ceph, and a cloud infrastructure in AWS as part of the Site Reliability Engineering team. • Impact technology decision and direction to grow and support the FlightAware platform. • Collaborate closely with fellow SREs on your team and extend your collaboration across other FlightAware teams and disciplines to design dependable and scalable solutions and services. • Identify, implement, and champion process improvements to enhance productivity, collaboration, and delivery efficiency, while ensuring alignment with company goals and industry best practices.

• Drives the delivery of company level features and initiatives while prioritizing work alignment with product and business goals • Continuously monitors deadlines and removes any blockers to ensure delivery at a team level • Be a hands on member of the team by contributing to code as an independent contributor at a senior level • Design, develop and deliver scalable and automated services and architecture • Architect, design, and implement solutions with native AWS Services and other cloud/managed services as necessary • Ensure solutions are architected and delivered using best practices and technologies • Communicate the benefits and drawbacks of infrastructure choices to technical and non-technical stakeholders • Create and apply reusable automation libraries across the company • Manage centralized monitoring and alerting for infrastructure, and enable developers to extend with application-level monitoring • Setup infrastructure for easy reporting and accountability across products • Troubleshoot production issues and perform on-call duties • Plan and coordinate infrastructure and operations for new projects and acquisitions • Monitors, advises and implements solutions to address security and risks for company Infrastructure/Ops • Evaluate DevOps priorities for the company • Manages and prioritizes day to day tasks for DevOps team • Holds regular 1:1 meetings with direct reports allowing for two way feedback • Lead, mentor, and manage a team of DevOps engineers fostering a culture of collaboration, accountability, and continuous improvement • Owns performance reviews, and career growth for direct reports, and actively participates in hiring processes.