• Spend your days working to automate and improve reliability and continue to push FlightAware's infrastructure forward, ensuring it is resilient and reproducible. • Be responsible for service availability, performance, monitoring, incident response, and capacity planning. • Create, improve, and manage environments to ensure decisions on resource allocation, problem identification, and capacity planning are based on accurate data-driven insights. • Maintain a physical infrastructure using Kubernetes, Linux, & Ceph, and a cloud infrastructure in AWS as part of the Site Reliability Engineering team. • Impact technology decision and direction to grow and support the FlightAware platform. • Collaborate closely with fellow SREs on your team and extend your collaboration across other FlightAware teams and disciplines to design dependable and scalable solutions and services. • Identify, implement, and champion process improvements to enhance productivity, collaboration, and delivery efficiency, while ensuring alignment with company goals and industry best practices.

• Drives the delivery of company level features and initiatives while prioritizing work alignment with product and business goals • Continuously monitors deadlines and removes any blockers to ensure delivery at a team level • Be a hands on member of the team by contributing to code as an independent contributor at a senior level • Design, develop and deliver scalable and automated services and architecture • Architect, design, and implement solutions with native AWS Services and other cloud/managed services as necessary • Ensure solutions are architected and delivered using best practices and technologies • Communicate the benefits and drawbacks of infrastructure choices to technical and non-technical stakeholders • Create and apply reusable automation libraries across the company • Manage centralized monitoring and alerting for infrastructure, and enable developers to extend with application-level monitoring • Setup infrastructure for easy reporting and accountability across products • Troubleshoot production issues and perform on-call duties • Plan and coordinate infrastructure and operations for new projects and acquisitions • Monitors, advises and implements solutions to address security and risks for company Infrastructure/Ops • Evaluate DevOps priorities for the company • Manages and prioritizes day to day tasks for DevOps team • Holds regular 1:1 meetings with direct reports allowing for two way feedback • Lead, mentor, and manage a team of DevOps engineers fostering a culture of collaboration, accountability, and continuous improvement • Owns performance reviews, and career growth for direct reports, and actively participates in hiring processes.

• Design, deploy, and manage Kubernetes clusters (e.g., Azure Kubernetes Service - AKS) to support containerized applications, ensuring high availability, security, and scalability. • Leverage IaC tools such as Terraform, Helm, Flux(GitOps), and Git source control to manage and deploy Azure resources and Kubernetes configurations. • Develop and optimize CI/CD pipelines for containerized applications, automating build, testing, and deployment to improve efficiency and reduce errors. • Create and maintain PowerShell scripts to automate tasks ensuring consistent operations and improved workflows. • Implement comprehensive monitoring and logging solutions in Kubernetes and Azure environments using tools like Prometheus, Grafana, and Azure Monitor to ensure system reliability and performance. • Integrate security best practices within Azure and Kubernetes environments, including role-based access control (RBAC) and network policies. • Work closely with Software Engineers, Security Specialists, QA, and IT teams to ensure seamless integration and deployment of applications. • Develop and implement backup and disaster recovery strategies for critical resources to ensure continuity and resiliency.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your way to impact. We’re not solving a small problem, and we’re not addressing a small market. We’re tackling returns—the part of the online shopping experience shoppers say they hate most. Our customers, i.e., top online retailers, use Happy Returns’ returns software and reverse logistics to offer shoppers a genuinely delightful return experience while at the same time reducing costs, retaining sales, and making their supply chains more sustainable. We’re making returns legitimately better for everyone, and we’re having fun doing it. Your day to day: - Collaborate on and deploy cloud infrastructure on AWS using infrastructure-as-code (Terraform, Pulumi) that is secure, scalable, and highly available - Actively collaborate with software engineering to define infrastructure, build, release and deployment tooling - Collaborate with information security for requirements and integration with security and compliance tooling - Troubleshoot problems across a wide array of services and function areas - Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems to ensure availability, performance, security, and scalability - Provide recommendations for architecture and process improvements - Help us build and maintain a world class technology system so we can achieve our mission of making returns beautiful for Shoppers, Retailers, and the Planet Qualifications - At least 1 year of experience in designing, provisioning and maintaining infrastructure using Infrastructure as Code - Experience in code development in at least one high-level programming language - Knowledge of Kubernetes and containerized applications - Proficiency working with a cloud provider (preferably AWS) - Proficiency with Docker, Git and software development processes for deploying applications - Understanding of/familiarity with using Github Actions (or similar) to build, test and release software - Familiarity with database technology such as PostgreSQL or MySQL - Previous experience using cloud observability platforms such as DataDog or NewRelic - A strong interest in joining a highly collaborative environment and working daily with Product Managers and Engineers - Interest in e-commerce, logistics and/or sustainability - Comfort with leveraging the latest available AI-powered tools (IDEs, agents, automated reviewers) to accelerate and assist with daily development, debugging, and technical tasks Requirements - This is a fully remote position and is not limited to candidates located in Georgia EEO Statement Integrated into our shared values is Happy Returns’ commitment to diversity. Happy Return is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Happy Return has an ongoing responsibility to respect and support a globally diverse environment. Visa Sponsorship We do not offer visa sponsorship or transfer for this role. Statement to Third Party Agencies To all recruitment agencies: Happy Return only accepts resumes from agencies on the UPS preferred supplier list. Happy Return is not responsible for any fees or charges associated with unsolicited resumes.