• End-User Support and Technical Resolution • Request Management: Own and manage the lifecycle of all end-user support requests within the ticketing system. This includes triage, prioritization, assignment, escalation, and timely resolution of technical issues in alignment with Service Level Agreements (SLAs). • Enterprise Application Support: Serve as the primary point of contact for resolving complex technical issues and providing specialized support for all corporate applications, including SaaS platforms, and collaboration suites. • Identity and Access Management (IAM): Execute timely and accurate end-user provisioning and de-provisioning across all critical systems, ensuring compliance with security policies from onboarding through offboarding. • Security and Compliance Audits: Conduct comprehensive quarterly access reviews (QARs) to validate that users maintain the appropriate level of access necessary for their roles (Principle of Least Privilege), identifying and remediating any access discrepancies to maintain a strong security posture and meet regulatory requirements. • Device Configuration and Management: Oversee the entire lifecycle management of all corporate-owned devices (laptops, mobile devices, peripherals). This includes procurement, standardized imaging, deployment, configuration via Mobile Device Management (MDM) solutions, routine maintenance, inventory tracking, and eventual secure decommissioning. • Technology Operations and Security: Act as the administrator for a diverse portfolio of third-party, cloud-based applications including vendor management, license tracking, configuration changes, integration maintenance, performance monitoring, and ensuring vendor compliance with HBH security standards. • Security Awareness and Training: Develop, implement, and lead mandatory security awareness programs and training sessions for all HBH employees. • Standard Operating Procedures (SOP) Documentation: Be responsible for the meticulous creation, maintenance, and continuous improvement of comprehensive documentation, including detailed Standard Operating Procedures (SOPs), knowledge base articles, runbooks, and system architecture documentation to ensure operational consistency and facilitate efficient knowledge transfer. • Business Systems Ownership: Manage, optimize, and improve the performance, reliability, and security of HBH's core business systems and operational technology stack. • Strategic Solutions Development: Partner with various business units to develop, implement, and support innovative technology solutions.

• Support overall program operations across the California SBE portfolio. • Ensure accurate client invoicing, subcontractor accruals, administrative reporting, and program data analysis. • Develop and implement process improvement initiatives to enhance operational efficiency. • Identify, track, and monitor goal progress and manage leads from multiple outreach channels within program databases. • Collaborate with cross-functional teams to ensure accurate and timely project data uploads. • Respond promptly and professionally to inquiries from customers and client representatives. • Engage with internal teams, subcontractors, clients, and stakeholders to understand needs and support program success. • Lead assigned projects by clarifying objectives, asking thoughtful questions, and delivering well-developed solutions within established timelines. • Other duties as assigned.

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together Senior Claims Business Process Analyst: This position will be assigned to ClearHealth Strategies’ Independent Dispute Resolution (“IDR”) team. You will work with the IDR team in a quasi-legal process to assist in the review of disputes, eligibility analysis, and preparation of arbitration briefs in support of ClearHealth’s compliance with the federal No Surprises Act and state surprise billing laws. Using available state and federal guidelines, you will be an essential contributor throughout the IDR process, with focus on briefing and submission of documentation to an independent arbiter. You will be expected to cogently respond to requests from CMS, independent arbiters, providers, clients, management, and other individuals throughout the day. Candidate should have the ability to work independently and follow defined standards and procedures with efficiency and accuracy. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm depending local time zone. It may be necessary, given the business need, to work occasional overtime. Primary Responsibilities: - Prepare arbitration briefs - Respond to inquiries from CMS, arbiters, providers, clients, and ClearHealth management - Identify issues, analyze EOBs and claims information, apply critical thinking skills to formulate plan of action, and resolve issues independently - Triage complex issues to management - Manage multiple priorities in a time sensitive manner - Work in fast-paced, high-volume environment with quick turnaround time - Communicate effectively utilizing solid business writing skills - Prioritize and manage workload to meet deadlines, goals, and objectives - Collaborate with coworkers in cohesive team environment - Ready to work, ready to learn mindset - Integrity, accountability, and ability to maintain confidentiality You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 2 + years of legal experience either in a law firm or in-house legal department. - Experience ensuring compliance with HIPAA privacy and security regulations - Ability to work full-time between 8:00 am - 5:00 pm local time, including the flexibility to work occasional overtime given the business need Preferred Qualifications: - 1+ years of experience in the federal No Surprises Act (NSA) and/or state surprise billing disputes - Insurance claims, medical billing and/or health insurance industry experience - Experience in Personal injury litigation - Knowledge of medical claims process Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $23.89 - $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

IntellaTriage continues to GROW! IntellaTriage Nurses enjoy the benefits of working from home, providing care, without the stress and expense of commuting each day! **MUST have or be willing to obtain a Compact RN license **MUST live in/work from a Compact US state **Minimum of 2 years as a Nurse **Minimum of 1 year of experience in a fast-paced environment (i.e. ED, Critical Care, Surgical Services, Med/Surg, etc.) **Must have high speed internet **Must be tech savvy, enjoy a fast-paced environment, and have no concerns typing **Must be available to work 2 out of every 3 weekends & 1 weekday per week. > 3 shifts per 2 week pay period Mon-Fri, rotating 5p-11p CST > 2 of every 3 weekend rotation (Sat & Sun) rotating 8a-4p/ 2p-10p Our Nurse Advice Line Nurses: - Have proven experience in a fast-paced, critical-thinking environment; ED, Critical Care, Surgical Services, etc. - Work a minimum of 2-3 shift per week (Mon-Fri). - Preferred scheduling for their weekday requirements. - Work 2 weekends or every 3 weeks, both Saturday and Sunday on those weekends with rotating times. (For example: weekend 1: work, weekend 2: work, weekend 3: off) - Train for 3 weeks. First week is Monday-Thursday 9a-6p CST. Remaining two weeks training will be dependent upon preceptor availability but will likely be an evening shift. - Must have a compact license and live in that compact state. (no states with pending legislation or future implementation dates are considered current compacts) What is important to know? We are growing and excited to be able to support our clients’ nursing staffs in the field who need time to focus on work-life balance, as well, while being able to trust that we are there to support them and their patients during nights and weekends! - Patient care is #1. We do not have call quotas. We employ the best nurses to provide the best care. - When our patients or their families reach our triage line, they immediately speak directly with a nurse. - We do not have PRN positions. - We are super busy. If you like fast-paced roles, keep reading… - Any nurse may pick up additional shifts, if shifts are available for the clients’ they are trained to support. - We will provide you with a laptop and headset. - Nurses are required to provide their own high-speed internet (only fiberoptic or coaxial cable internet is compatible with our remote call center technology). - Our laptop is required to be directly connected to your modem. Working through Wi-Fi is not compatible with our systems. The calls will drop. - It is essential to have a home office or quiet space free from noise or distractions in your home (Privacy/HIPAA compliant space is required). - Training is provided remotely and is paid; no travel is required in this role. - MUST be able to follow instructions (verbal and written) and be comfortable with technology (tech savvy). - Must remain in good standing and ensure their home state license remains active. - IntellaTriage will cover the cost of non-compact state licensure based on the client(s) that are assigned for support. - All nurses must have a compact license and reside/work in that state. - Shift prep is a minimum clock-in of 30 minutes prior to taking calls; this is paid time to prepare. - Once calls roll to the next team/shift, our nurses remain clocked in and complete any remaining charting before leaving for the day. This may take 30 minutes or this may take 2 hours. It depends on the pace of the calls received during that shift and the pace of your ability to quickly navigate technology and type. Sound exciting to you? Then… put those days on the floor and that commute or hours on the road between patients’ homes behind you! Our nurses enjoy working from their own home office; no more purchasing scrubs, expensive takeout, and the large gas bill along with extra wear-and-tear on your vehicle. Most importantly, working remotely enables you to spend more time with those you love!