• Deliver an exceptional experience to patients, families and visitors • Assist with registration and information gathering • Payment collection and insurance verification • Participate in weekend and holiday rotations • Perform registration and obtain information about demographics, insurance, medical and financial • Crosstrain to staff all areas of patient access • Function as a Super User and act as a resource for training of new caregivers

Role Description Performs a wide range of patient access and scheduling functions to support high-quality, efficient patient care. Requires understanding of insurance eligibility, benefits, and authorization requirements. Ensures patients are properly scheduled and fully prepared for services based on scheduling protocols. Provides superior customer service to patients, providers, and all internal and external customers. Qualifications - High School Education/GED or equivalent: Required - Associate’s/Technical degree in business or equivalent combination of education/related experience: Preferred - One year customer service experience, preferably in healthcare or service-oriented environment: Required - One year experience in Patient Access, Revenue Cycle, physician office, healthcare insurance, or related field: Required Requirements - Schedules, confirms, and modifies appointments based on patient needs and departmental guidelines. - Communicates preparation instructions and ensures patients are ready for procedures. - Coordinates with referring and ordering providers to schedule appropriate services. - Obtains and updates demographic, insurance, and financial information to ensure accurate financial clearance and registration. - Verifies insurance eligibility and authorization requirements. - Ensures accurate patient identification and proper MRN assignment. - Confirms required orders, authorizations, labs, premedication, and implant information are in place. - Obtains external medical records needed to support scheduled services. - Provides exceptional customer service to patients, providers, and internal departments. - Processes patient and provider messages accurately and promptly. - Supports clinicians, technologists, and team members with scheduling and access needs. - Performs other job-related duties as assigned. Organizational Requirements Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit this link for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

• The Patient Access Representative is often the first point of contact for our patients • Facilitate all components of the patients entrance in to any Mercy facility • This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection • Responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record

Role Description The Access Services Representative 1 gets accurate demographics and insurance information. This helps register patients, verify insurance benefits, and collect patient financial responsibilities. - Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing. - Registers patients at multiple locations and works in different department areas. - Knows the patient flow processes in each area. - Identifies process improvement opportunities that promote team concepts with co-workers. - Improves revenue cycle functions and the patient experience. - Interacts regularly with other areas and departments to provide information on patient delays and schedule changes. - Verifies patient eligibility for insurance coverage and benefit levels for services. - Calculates and collects patient dues according to financial policies. - Establishes patient liability and advises on deposit requirements. - Negotiates payment arrangements with the patient as needed. - May be responsible for cashiering duties following established policies and procedures. - Assists patients to nursing units by providing directions, personal escort, and medical mobility assistance (e.g., wheelchairs), when applicable. - Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification. - Appropriately escalates potential service issues to management when necessary. Qualifications - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience Requirements - Requires good listening and communication skills, and professional telephone etiquette. - Maintain a professional demeanor in a stressful and emotional environment. - Must show high empathy and communicate well with patients and families during trauma. - Demonstrate exceptional customer service skills. - Demonstrates ability to manage multiple, changing priorities in an effective and organized manner. - Excellent data entry, numeric, typing, and computer navigational skills. - Basic computer skills and Microsoft Office. Benefits - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 - Note: Benefits may vary based upon position type and/or level.