Role Description Assurer, en complémentarité et transparence avec la cheffe de délégation, l'interface terrain/DDTM ; vous vous répartirez la tâche pour contribuer à la présence de la DDTM sur le territoire. Porter les objectifs de transition écologique des territoires pour dépasser les contradictions apparentes. Identifier les questions sensibles, anticiper les conflits pour proposer et organiser des réunions de concertation, des notes... - Accompagnement des collectivités : les inciter à articuler leurs projets, à formuler une stratégie. - Contractualisation Etat/collectivités : accompagnement au Contrat de Relance et de Transition Ecologique. - Grands projets du centre Manche : copiloter le projet partenarial d'aménagement "entre 2 havres" dans une stratégie de recomposition littorale. - Autres projets liés à l'énergie nucléaire et éolien en mer. L'ensemble de ces missions nécessite une collaboration avec les services métiers de la DDTM, DREAL, ministère, conseil de l'Etat, agences... Affectation du poste : Coutances/Saint-Lô Qualifications - Connaissance générale des grandes thématiques de l'aménagement (env, aménagmt, mobilité, habitat, risques, planif...) - Maîtrise des règles de fonctionnement des collectivités territoriales et des services de l'État. - Présenter une expérience dans le domaine de l'aménagement du territoire. - Connaissance du territoire, des acteurs et des enjeux (à acquérir). Requirements - Capacité d'analyse, de synthèse et d'argumentation. - Formuler des propositions réalistes au vu des jeux et compétences d'acteurs et des financements éventuellement nécessaires. - Prise d'initiatives. - Savoir rédiger des notes, courriels. - Utilisation courante des outils informatique/bureautique. - Compétence cartographique souhaitable. Benefits - Autonomie tout en rendant compte, rigueur et sens de l'organisation. - Aptitude à communiquer efficacement y compris à l'oral, sens de la pédagogie. - Travail en équipe et en réseau. - Diplomatie et bienveillance. - Être à l'écoute.

Job Description Title: Triage Team Lead Location: Remote Employment Type: Full-time Exempt Position Overview: The Triage Team Lead is responsible for overseeing daily intake operations for FEDlogic’s employee-facing Triage Team. This role ensures that incoming consultation requests are reviewed timely, prioritized, documented, and routed to the appropriate Experts in compliance with FEDlogic standard processes. The Team Lead serves as the operational bridge between Services and Quality & Care Leadership; driving workflow efficiency, quality assurance, regulatory compliance, and continuous process improvement. This is a working-leader role: the Team Lead carries a case load while coaching staff, managing queues, escalating complex cases, and supporting system enhancements during FEDlogic’s CRM transformation (from Zendesk to Salesforce). Key Responsibilities: Operational Leadership - Supervise and support a team of Triage Specialists handling intake requests via phone, email, and ticket requests. - Monitor real-time queues, SLAs, turnaround times, and workload distribution. - Ensure timely assignment of cases to the correct Expert group (Medicaid, Medicare, SSI/SSDI, VA, RIB, CWC, etc.). - Serve as escalation point for complex triage matters, coordination of triage priorities, or urgent triage matters. - Partner with Workforce Management leadership on triage staff oversight and coverage schedules. Quality & Compliance - Enforce documentation standards, intake completeness, and HIPAA compliance. - Collaborate with Quality & Care to review trends, error rates, and coaching needs for triage staff. - Work with Leadership to implement corrective action plans for recurring intake issues. - Maintain policy adherence across all workstreams. - Support leadership on all ad hoc triage needs. Coaching & Development - Conduct side-by-sides, call monitoring, and ticket reviews. - Deliver real-time coaching and formal performance feedback to triage staff. - Participate in hiring, onboarding, and readiness certification for new Triage staff. - Identify high-potential staff for advancement into Expert roles. - Lead team huddles and knowledge refreshers. Systems & Process Ownership - Serve as Triage SME for Zendesk/Salesforce workflows, intake forms, routing logic, macros, and automation. - Partner with leadership and IT during testing, UAT, and rollout of new workflows. - Document SOPs, decision trees, and escalation pathways for leadership. - Identify bottlenecks and recommend efficiency improvements. Cross-Functional Partnership - Collaborate with Client Success on internal triage rules and communication protocols when needed. - Coordinate with Connecting with Care (CWC) on outreach workflows. - Escalate systemic issues to leadership with root-cause analysis and proposed solutions. Required Qualifications: - (For Internal Candidates only) 1 + year(s) experience in the Services Department performing triage ticket intake or consultations. - Strong knowledge of Medicare, Medicaid, SSI/SSDI, VA and employer-sponsored plans. - Experience managing queues and service level agreements (SLA) in Salesforce. - Experience writing standard operating procedures (SOP's) and desk guides - Strong documentation and analytical skills. - Ability to manage competing priorities in a high-volume environment. Preferred Qualifications: - Experience in benefits consulting, case management, healthcare or advocacy - Familiarity with employer group health plans. - Experience in HubSpot, Salesforce and Tableau. - Bilingual (Spanish/English) a plus. What we Offer: - Flexible remote work environment - Paid Time Off (PTO) plus all federal holidays off - Comprehensive benefits package with health, dental, vision insurance, group term life, short term disability, long term disability, voluntary life plans, paid maternity and paternity leave. Numerous supplemental plans to assist employees. - 401(k) with matching contributions. - Professional development opportunities. - Supportive and collaborative work environment. - Opportunity to be part of a rapidly growing company dedicated to making a difference in the lives of families. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Do you enjoy giving superior customer service over the phone, as well as working behind the scenes on a computer? Join our central call center team as a medical Scheduler! - Schedule appointments - Verify insurance - Route calls to the correct personnel - Multitask from multiple electronic clinical programs and websites Qualifications - Preferred experience in a medical office environment, call center, or graduate of a healthcare training program - HS Diploma, GED; or 1-3 months related healthcare experience - Exceptional customer service skills - Highly organized and detail oriented Requirements - Comfortable in a fast-paced environment Benefits - Health Insurance – medical, dental, and vision with HSA, FSA options - 401k - employer matching up to 4% - Life Insurance – employer paid & voluntary options - 8 paid holidays per year - Tiered PTO accrual 80 – 200 hours annually - Complimentary parking - Pet insurance voluntary option - Employee Assistance Program provided

Dispatcher   At Clarion Home Services Group, we are dedicated to creating a differentiated experience within the home services industry (HVAC, electrical, and plumbing) through building an enterprise comprised of high-quality and growing brands supported by a best-in-class organizational culture, team, and operating model.   For our associates and customers, our mission is to “answer the call”. Whether it be through creating a great place to work or a great place to come home to, we are dedicated to serving in differentiated ways that lead to “Happy & Healthy Homes”.   Location: This is a fully remote position; however, candidates must be willing and able to travel to our various branch locations for training purposes. Travel may include locations within the following states: UT, CO, KS, MO, NE, IA, WI, OH, MI, and IL.   The Role:   As a Dispatcher, you will have direct contact with internal and external customers. Your primary duty will be to match the right technician to the right calls, helping achieve the company’s financial goals. You will be responsible for ensuring that customer expectations are exceeded through clear and concise communication with department managers, employees, and customers.   Why Work for Clarion Home Services Group? - Growth Opportunities & Fantastic fun work culture - Strong Benefits Package (start on the 1st of the month following hire date): - Medical (3 affordable medical plans to choose from), Dental and Vision Insurance - Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance - Employee Assistance Program (EAP) - Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield - 401k with Company Match! - Professional and Personal Development, Including Continued Education Assistance - Paid Time Off and 9 Paid Holidays - Compensation: $19-$23/hr plus additional opportunities for $$$   What You'll Do:  - Work closely with technicians, service managers, and CSRs to ensure customer expectations are met. - Dispatch service calls by priority, urgency, and profitability to meet/exceed daily revenue goals. - Provide regular updates to customers and reschedule or advance calls according to company guidelines. - Collaborate with field supervisors to ensure first calls for the next day are strategically assigned. - Coordinate multifaceted jobs and facilitate communication between technicians and vendors. - Relay accurate information to technicians regarding customer concerns to ensure best-in-class service. - Respond to customer requests, resolve issues, and promote the company brand. - Provide backup support for incoming service calls as needed. - Participate in training to boost sales and ensure quick, accurate dispatching.   What You Bring:  - Required: 1+ years of professional dispatching experience, preferably in home trade services. - Required: Ability to travel to regional branch locations for training as needed. - High School Diploma or GED. - 2+ years of customer service experience. - Strong written and verbal communication skills across different personalities and styles. - Highly organized, detail-oriented, and able to thrive in fast-paced, high-demand peak seasons. - IT competent: Efficient typist, proficient with Microsoft Outlook, Word, Excel, and phone systems. - Experience in an HVAC, Plumbing, or Electrical setting is highly preferred. - Experience with Service Titan is a plus!   Ready to Answer the Call? If you are a motivated professional with a passion for logistics and customer service, we want to hear from you! At Clarion, we don’t just offer a job; we offer a career path within a supportive, winning culture. Take the next step toward a "Happy & Healthy" career—apply today and join our growing team!