Job Description Title: Triage Team Lead Location: Remote Employment Type: Full-time Exempt Position Overview: The Triage Team Lead is responsible for overseeing daily intake operations for FEDlogic’s employee-facing Triage Team. This role ensures that incoming consultation requests are reviewed timely, prioritized, documented, and routed to the appropriate Experts in compliance with FEDlogic standard processes. The Team Lead serves as the operational bridge between Services and Quality & Care Leadership; driving workflow efficiency, quality assurance, regulatory compliance, and continuous process improvement. This is a working-leader role: the Team Lead carries a case load while coaching staff, managing queues, escalating complex cases, and supporting system enhancements during FEDlogic’s CRM transformation (from Zendesk to Salesforce). Key Responsibilities: Operational Leadership - Supervise and support a team of Triage Specialists handling intake requests via phone, email, and ticket requests. - Monitor real-time queues, SLAs, turnaround times, and workload distribution. - Ensure timely assignment of cases to the correct Expert group (Medicaid, Medicare, SSI/SSDI, VA, RIB, CWC, etc.). - Serve as escalation point for complex triage matters, coordination of triage priorities, or urgent triage matters. - Partner with Workforce Management leadership on triage staff oversight and coverage schedules. Quality & Compliance - Enforce documentation standards, intake completeness, and HIPAA compliance. - Collaborate with Quality & Care to review trends, error rates, and coaching needs for triage staff. - Work with Leadership to implement corrective action plans for recurring intake issues. - Maintain policy adherence across all workstreams. - Support leadership on all ad hoc triage needs. Coaching & Development - Conduct side-by-sides, call monitoring, and ticket reviews. - Deliver real-time coaching and formal performance feedback to triage staff. - Participate in hiring, onboarding, and readiness certification for new Triage staff. - Identify high-potential staff for advancement into Expert roles. - Lead team huddles and knowledge refreshers. Systems & Process Ownership - Serve as Triage SME for Zendesk/Salesforce workflows, intake forms, routing logic, macros, and automation. - Partner with leadership and IT during testing, UAT, and rollout of new workflows. - Document SOPs, decision trees, and escalation pathways for leadership. - Identify bottlenecks and recommend efficiency improvements. Cross-Functional Partnership - Collaborate with Client Success on internal triage rules and communication protocols when needed. - Coordinate with Connecting with Care (CWC) on outreach workflows. - Escalate systemic issues to leadership with root-cause analysis and proposed solutions. Required Qualifications: - (For Internal Candidates only) 1 + year(s) experience in the Services Department performing triage ticket intake or consultations. - Strong knowledge of Medicare, Medicaid, SSI/SSDI, VA and employer-sponsored plans. - Experience managing queues and service level agreements (SLA) in Salesforce. - Experience writing standard operating procedures (SOP's) and desk guides - Strong documentation and analytical skills. - Ability to manage competing priorities in a high-volume environment. Preferred Qualifications: - Experience in benefits consulting, case management, healthcare or advocacy - Familiarity with employer group health plans. - Experience in HubSpot, Salesforce and Tableau. - Bilingual (Spanish/English) a plus. What we Offer: - Flexible remote work environment - Paid Time Off (PTO) plus all federal holidays off - Comprehensive benefits package with health, dental, vision insurance, group term life, short term disability, long term disability, voluntary life plans, paid maternity and paternity leave. Numerous supplemental plans to assist employees. - 401(k) with matching contributions. - Professional development opportunities. - Supportive and collaborative work environment. - Opportunity to be part of a rapidly growing company dedicated to making a difference in the lives of families. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Do you enjoy giving superior customer service over the phone, as well as working behind the scenes on a computer? Join our central call center team as a medical Scheduler! - Schedule appointments - Verify insurance - Route calls to the correct personnel - Multitask from multiple electronic clinical programs and websites Qualifications - Preferred experience in a medical office environment, call center, or graduate of a healthcare training program - HS Diploma, GED; or 1-3 months related healthcare experience - Exceptional customer service skills - Highly organized and detail oriented Requirements - Comfortable in a fast-paced environment Benefits - Health Insurance – medical, dental, and vision with HSA, FSA options - 401k - employer matching up to 4% - Life Insurance – employer paid & voluntary options - 8 paid holidays per year - Tiered PTO accrual 80 – 200 hours annually - Complimentary parking - Pet insurance voluntary option - Employee Assistance Program provided

Dispatcher   At Clarion Home Services Group, we are dedicated to creating a differentiated experience within the home services industry (HVAC, electrical, and plumbing) through building an enterprise comprised of high-quality and growing brands supported by a best-in-class organizational culture, team, and operating model.   For our associates and customers, our mission is to “answer the call”. Whether it be through creating a great place to work or a great place to come home to, we are dedicated to serving in differentiated ways that lead to “Happy & Healthy Homes”.   Location: This is a fully remote position; however, candidates must be willing and able to travel to our various branch locations for training purposes. Travel may include locations within the following states: UT, CO, KS, MO, NE, IA, WI, OH, MI, and IL.   The Role:   As a Dispatcher, you will have direct contact with internal and external customers. Your primary duty will be to match the right technician to the right calls, helping achieve the company’s financial goals. You will be responsible for ensuring that customer expectations are exceeded through clear and concise communication with department managers, employees, and customers.   Why Work for Clarion Home Services Group? - Growth Opportunities & Fantastic fun work culture - Strong Benefits Package (start on the 1st of the month following hire date): - Medical (3 affordable medical plans to choose from), Dental and Vision Insurance - Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance - Employee Assistance Program (EAP) - Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield - 401k with Company Match! - Professional and Personal Development, Including Continued Education Assistance - Paid Time Off and 9 Paid Holidays - Compensation: $19-$23/hr plus additional opportunities for $$$   What You'll Do:  - Work closely with technicians, service managers, and CSRs to ensure customer expectations are met. - Dispatch service calls by priority, urgency, and profitability to meet/exceed daily revenue goals. - Provide regular updates to customers and reschedule or advance calls according to company guidelines. - Collaborate with field supervisors to ensure first calls for the next day are strategically assigned. - Coordinate multifaceted jobs and facilitate communication between technicians and vendors. - Relay accurate information to technicians regarding customer concerns to ensure best-in-class service. - Respond to customer requests, resolve issues, and promote the company brand. - Provide backup support for incoming service calls as needed. - Participate in training to boost sales and ensure quick, accurate dispatching.   What You Bring:  - Required: 1+ years of professional dispatching experience, preferably in home trade services. - Required: Ability to travel to regional branch locations for training as needed. - High School Diploma or GED. - 2+ years of customer service experience. - Strong written and verbal communication skills across different personalities and styles. - Highly organized, detail-oriented, and able to thrive in fast-paced, high-demand peak seasons. - IT competent: Efficient typist, proficient with Microsoft Outlook, Word, Excel, and phone systems. - Experience in an HVAC, Plumbing, or Electrical setting is highly preferred. - Experience with Service Titan is a plus!   Ready to Answer the Call? If you are a motivated professional with a passion for logistics and customer service, we want to hear from you! At Clarion, we don’t just offer a job; we offer a career path within a supportive, winning culture. Take the next step toward a "Happy & Healthy" career—apply today and join our growing team!

The Role The Registered Nurse (RN) Team Lead will function as the Lead of a larger multidisciplinary treatment team. They will work closely with clients and monitor providers in order to provide the best care possible to our eating disorder clients. They will be responsible for assessing clients, contributing to the multidisciplinary treatment plan, providing weekly coaching to parents/loved ones, completing concurrent utilization review, and evaluating a client’s overall care in order to ensure they are progressing towards their treatment goals. They will also interface with clients by facilitating, and co-facilitating groups throughout the week. They will also serve as a liaison with clients, families, providers, community organizations and other health related service agencies to provide quality care to our clients. The RN specializes in working with clients with eating disorders, is thoughtful, sensitive, respectful, flexible, and brings a loving, positive attitude to our expert Clinical Team. Shift times will vary and may include on-call hours at night and on weekends. What You'll Do - Perform focused nursing assessments utilizing remote patient monitoring devices. - Oversee a team of therapists, dietitians, and care partners providing recommended treatments for clients. - Document all client interactions appropriately and within designated timeframes. - Conduct weekly family coaching calls. - Coordinate care and program services with patient, family, treatment team, and outpatient team. - Educate clients, and family members when appropriate, regarding medical complications of eating disorders. - Educate clients, and family members when appropriate, regarding psychiatric medications. - Provide in-the-moment feedback by utilizing between-session messaging to motivate and support clients and families. - Alert medical and clinical professionals to intervene during emergencies. - Maintain strict client confidentiality. - Participate in Staff meetings. - Participate in scheduled Partnership Meetings. - Participate in scheduled Family Partnership Meetings. - Facilitate or co-facilitate groups as appropriate. - Attend supervision and department meetings. - Participate in initial and ongoing training. - Provide case management for clients, ensuring effective communication with those involved in the recovery process, including school administrators, law enforcement, attorneys, etc. - Communicate with clients, family members, team members, & outpatient teams in a timely and consistent manner. - Give direction and direct feedback to different team members. - Other related duties as assigned based on need. Who You Are - An RN with an active, unrestricted, unsupervised RN license, with willingness to obtain additional RN licenses or Compact license in multiple states. - 3+ years experience as an RN in an eating disorder or behavioral health setting. - Minimum 1 year of supervisory experience. - Strong communicator, both verbally and in writing. - Ability to foster teamwork and create a cohesive work environment in a virtual setting. - Experience treating clients with eating disorders and Disordered Eating preferred. - Ability to demonstrate understanding of a variety of models and theories of eating disorders, trauma, mental illness, and related issues. - Knowledge of philosophies, practices, policies and outcomes of models of treatment, recovery, relapse prevention, and continuing care for dually diagnosed populations. - Understanding of diagnostic criteria for co-occurring conditions and ability to conceptualize modalities and placement criteria within the continuum of care. - Understanding of diverse cultures and gender specific issues and ability to incorporate needs of gender and culturally diverse groups into practice settings. - Excellent organizational and time management skills. - Ability to prioritize workload and work independently. Physical & Environmental Requirements - Must have reliable internet connection. - Must be comfortable operating a computer and smart-phone and navigate applications within macOS and iOS. - Must be comfortable communicating with colleagues and patients via chat, telephone, and video calls. - Must be able to sit for the majority of the shift. - This is a work-from-home position. Work should be performed in a private, quiet space with minimal background noise.