Role Description Join Centorrino Technologies (CT), a community that goes beyond expectations. We’re on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our team in Dunedin, New Zealand. The working hours for this role are 8:30AM-5:00PM NZT and will be fully remote. - Answer inbound calls and deliver prompt, friendly, and professional support. - Troubleshoot issues independently or collaborate with internal teams to drive resolutions. - Keep customers informed with clear, confident, and timely updates. - Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution. - Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time. Qualifications - A mature, “own it” mindset with strong follow-through. - A team-first approach and a high level of accountability. - Clear communication skills and a practical, solutions-focused mindset. - A genuine passion for customer service and helping people. - A willingness to learn, grow, and build your skills — we’ll support you every step of the way. - Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement. Benefits - Extensive training and development opportunities that enable continual growth as part of your career planning. - Extensive discounts and benefits to maximise your money. - A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. - Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. - CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Requirements - A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

• Perform moderately complex program analysis and coordination tasks with reduced supervision. • Data analysis, documentation, and quality support. • Track schedules, contribute to compliance activities, and review others’ work for accuracy. • Ensure findings are relayed to internal stakeholders and support client engagement. • Completes increasingly complex technical and administrative tasks with less supervision. • Shares information through structured emails, meeting summaries, and internal updates. • Tracks progress on assigned tasks and communicates potential scheduling issues. • Contributes to the development of quality processes and systems. • Conducts routine programmatic data analysis using spreadsheets or standard software. • Completes assigned tasks within budgeted hours. • Learns about regulatory and contractual issues, contributes to policy development, and may oversee compliance in specific areas under supervision. • Prepares and updates internal documentation such as meeting notes, data logs, or process checklists. • Executes assigned tasks efficiently while identifying potential issues early.

• Assess OCM and operational readiness • Facilitate virtual and face-to-face meetings with government clients and lead co-ordination/collaboration from various business units • Attend and participate in meetings with many different client stakeholder groups • Identify and formulate organizational target state requirements from written materials and verbal interactions with stakeholders • Identify and document organizational design challenges, obstacles, and decisions, and provide rationale and recommendations to help address resistance to change • Develop and execute communication plans • Define approaches for developing a permanent organizational resiliency and change capacity within differing organizational units and approaches for transitioning key change management responsibilities and activities to them • Apply behavioral tools to assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change • Define activities to support change and transition initiatives • Develop and deploy user adoption/training programs around our technology solution • Work directly with the client and end user to affect change • Serve as a trusted advisor to our customers both internal and external • Test and review all deliverables to ensure quality and compliance • Be the teammate everyone wants on their team and take ownership in making our company the best place to work

• Plan, organize and manage requests for proposals, RFP’s or RFI’s of varying complexity, priority and risk that aid the company in the acquisition of new business and retention of current clients • Lead the proposal, RFP and RFI process in a fast-paced, deadline-oriented work environment • Use strong leadership, organizational, issue resolution, interpersonal, and time management skills to foster collaboration between different business units • Respond to questions relating to our business and offered insurance products and services • Interact with sales staff, marketing, legal, underwriting, actuary and other Subject Matter Experts (SME) in the creation of accurate, customer-facing material • Develop final presentation materials and proposal deliverables that are compliant, competitive, and compelling based on solicitation-specified requirements