Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. Who We Are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. About the Role:As a Strategic Senior Implementation Consultant, you will define and implement project strategies to support the achievement of organizational goals for some of our most impactful customers, the majority being in the Fortune 500. Operating as the primary point of contact during the assigned clients implementation phase for all hardware and software implementations, you will also be interacting with internal and external stakeholders, up to and including, the executive level. The ideal candidate would provide guidance on how to develop and execute world-class change management programs. You will be an expert on the Motive products and will have the ability to guide Motive’s largest customers on the best utilization of our system and a smooth initial setup. What You'll Do: - Define, track and achieve key performance indicators for the customer implementation program. - Owning the implementation process for assigned accounts which include: successful implementation and training of the software to drive adoption by new clients - Lead cross-functional project teams and manage project timelines and deliverables - Identify and mitigate project risks and issues, ensuring successful project completion - Collaborate with stakeholders to gather project requirements and ensure alignment - Foster a culture of collaboration and teamwork among project team members - Ensure the timely and successful completion of new client implementation for all assigned accounts - Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule - Hosting virtual or in-person sessions for customers - Traveling to customer on-sites as needed (~40%) What We're Looking For: - 3+ years of experience in project management or a related role in a B2B capacity, preferable telematics, logistics, or fleet management. - Proven track record of successfully managing and delivering complex projects - Strong leadership and interpersonal skills, with the ability to work effectively with cross-functional teams - Excellent communication and presentation skills - Strong analytical and problem-solving abilities - Proficiency in project management software and tools - Experience in delivering client-focused solutions based on customer needs - Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level - BA/BS degree or equivalent work experience preferred - PMP Certification Preferred Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.

• Manage assigned implementation tasks to the highest standards. • Apply strong project management and organizational skills to implementation processes. • Utilize analytical and problem-solving skills to identify obstacles and impediments in the client onboarding process. • Perform client data file analysis at various stages throughout the implementation process, assist in documentation related to client data feeds including mapping and special data manipulation needed, and assist in testing for new client implementations. • Ability to work effectively with internal team to discuss and identify resources to efficiently overcome client data obstacles as well as milestone implementation tasks and any special client needs. • Ability to communicate to clients in a professional and timely manner to discuss data needs and concerns, provide status updates, and guide the installation process as needed. • Provide regular status updates to both internal staff and client resources. • Manage project schedules and timelines in project management software and other company project templates. • Always deliver a high level of customer service. • Understands and complies with all company Privacy and Security standards. • Employee may not use or disclose any protected health information, except as otherwise permitted, or required, by law. • Other duties as needed which may include data entry and/or other research tasks.

• Manage all aspects of the implementation projects; including the project kick-off, software configuration, go-live and training while maintaining project timelines. • Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check-in meetings via Zoom, ad hoc meetings, emails, etc. • Manage multiple implementation projects, with various priorities and deadlines at once for different customers. • Work as a consultative partner with your customers to ensure engagement and provide guidance on best practices based on their workflows and internal processes. • Act as a liaison between the customer, the wholesalers and our internal Clinical, Product and Dev teams to facilitate the technical configuration of the software. • Maintain up-to-date project plans, tickets and other project documentation to ensure project timelines are on track and visible to leadership. • Travel to customer sites to assist with the roll out of new KitCheck hardware and software, meet with key stakeholders and overall be a professional face for the company in the presence of customers.

• Lead RapidSOS's enterprise Implementation Engineering team, driving the transformation from legacy, tool-based delivery to a flexible, code-and-repo-based, AI-forward way of working • Own delivery of solutions for a customer base of 250+ enterprise partners and customers, ensuring Voice AI, call routing, and emergency service integrations reliably handle mission-critical communications at scale • Stay hands-on with the technical work itself — writing code, architecting integration solutions, and troubleshooting alongside the team • Engage directly with customers when needed, bringing technical credibility to enterprise conversations and strengthening relationships with key accounts • Drive measurable improvements in customer onboarding velocity and satisfaction by collaborating with Product, Engineering, and Customer Success to translate implementation insights into platform innovations • Build and scale a high-impact team through strategic hiring, mentorship, and skills development — establishing the technical standards and operational frameworks that enable consistent delivery as complexity grows • Own the team's operational budget and vendor/tooling relationships, including scoping and managing implementation contractors and consultants, and build a reliable coverage model including a formal on-call rotation