• Lead and manage software conversion projects, including planning, organizing, and executing all implementation activities • Develop detailed implementation plans and timelines, ensuring milestones and deliverables are met • Coordinate and manage project resources, including personnel and equipment, to support a successful execution • Collaborate with customers and stakeholders to define project goals, scope, timeline, and resource needs • Oversee customer training programs on PBS software, ensuring materials are current, effective, and aligned with project objectives • Provide ongoing support and assistance to address any training-related issues • Monitor data conversion plans to transfer data from the customer’s existing software to PBS’s software • Ensure data integrity, accuracy, and security throughout the data conversion process • Troubleshoot and resolve any data-related issues • Establish and maintain integrations with third-party systems (i.e., CRM platforms, DMS providers, and other software vendors) • Coordinate with internal and external stakeholders to ensure seamless system integration and overall functionality • Maintain regular communication with dealership clients, internal teams, and other stakeholders, providing updates on project status, risks, and issues • Prepare and present weekly project progress reports, metrics, and other documentation • Identify and mitigate risks/issues that could arise during implementation • Identify and solve problems that arise during implementation • Document the implementation processes and procedures to facilitate future maintenance and support • Obtain 1 PBS Certification within the first year of employment

• Coordinate project communications, schedules, deadlines, progress updates, and client correspondence. • Draft, edit, proofread, format, and perform quality assurance reviews on reports, presentations, executive summaries, implementation plans, articles, and other deliverables. • Create visually engaging, professional client-facing materials that clearly communicate complex information. • Develop and maintain templates, presentations, and branding standards to ensure consistency across deliverables. • Manage document libraries, project files, shared resources, version control, and records retention. • Collaborate with consultants, analysts, sales, accounting, and executive leadership to support client engagements. • Schedule and facilitate client meetings, conference calls, and virtual project discussions. • Conduct research and support the development of business development materials, thought leadership content, presentations, and articles. • Provide administrative support to company leadership and serve as a key point of contact for clients and internal teams.

• Lead end-to-end implementation of UCaaS and CCaaS solutions, primarily across Zoom and RingCentral platforms. • Develop detailed project plans, timelines, milestones, and delivery frameworks. • Coordinate technical deployment, configuration, testing, and go-live activities. • Collaborate with engineers, vendors, and customer IT teams to ensure smooth execution. • Act as the primary point of contact for customers throughout the project lifecycle. • Conduct kickoff sessions, weekly status meetings, and post-implementation reviews. • Translate technical requirements into clear project deliverables and expectations. • Proactively manage risks, issues, and escalations to maintain customer satisfaction. • Optimize resource allocation across engineering and deployment teams. • Identify project risks early and implement mitigation strategies. • Ensure adherence to documentation standards and project governance requirements. • Maintain accurate project tracking using tools such as SharePoint and CRM systems. • Produce regular status reports, performance updates, and delivery metrics. • Support continuous improvement of implementation processes and workflows. • Participate in on-call or after-hours support rotations as required.

• Oversee all commercial aspects of Audio Visual projects • Act as the client’s primary contact with Astreya • Manage the project’s budget and schedule requirements both externally and internally • Develop detailed project plans and manage all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints • Coordinate invoicing and assist in collecting accounts receivable • Travel and out of town stays are required in this position • Prepare and manage project schedules and budgets and provide updates as required • Communicate project process and status through regular project logs, reports and updates • Manage project scheduling and staffing with in-house and subcontracted labor • Oversee onsite project teams ensuring projects schedules are adhered to • Ensure that final documentation packages are prepared and contract close-out occurs in a timely manner • Perform other activities and assume further responsibilities as projects demand and/or as directed by the immediate Manager.