Role Description Within the Academic Operations division of Smart Horizons Online Education (SHCOE), the Academic Coach serves as the main point of contact for assigned adult students and follows the SHCOE Student Engagement Model. The Academic Coach is responsible for monitoring student progress to ensure students are actively engaged in the program and on pace to graduate, working as a part of the academic operations team, and communicating effectively with other departments within the organization to ensure students’ needs are met. Qualifications - Live in Florida, Oklahoma, or North Carolina - Have professional written and verbal skills in both English and Spanish (only when specifically listed as required) - Have a Bachelor’s degree, teaching experience, and a current secondary or adult level teaching certificate Requirements - Work Full time, work from home, and have access to a reliable internet connection - Have excellent computer skills - Have excellent customer service skills - Complete a background check Benefits - Handles various outbound phone, email and SMS campaigns related activity, pacing, and transcripts according to the Student Engagement Model schedule - Works closely with student service department and finance to support and resolve issues throughout student enrollment, withdrawal, and graduation processes - Handles student and partner calls in a manner that resolves student issues and overcomes objections related to lack of activity, pacing, or desire to withdraw from program - Establishes and maintains partner relationships through professional communication according to contract requirements - Maintains and audits student records including all communications, in accordance with accreditation requirements and Student Engagement Model - Monitors and tracks all student progress and contacts students in accordance with the Student Engagement Model - Provides academic support to students using email, phone, and virtual whiteboard discussions for career courses - When necessary, escalates and follows up on issues related to student outcomes, curriculum, learning management system configuration, and interdepartmental communications - Meets and exceeds communication expectations outlined by performance based measures - Conducts online seminars and webinars as scheduled - Attends all scheduled meetings and engages with colleagues in a virtual setting - Responds to all telecommunications within 24 hours - Delivers communications in a professional manner that is in consistent with Smart Horizons core values - Performs any and all other duties, as assigned Company Description We are an equal employment opportunity employer. We will not support sponsorship, i.e., H-1B or other Visas for this position. The Company retains the right to add to or change the Job Description at any time. This job summary does not cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

• Researches and provides content knowledge, resources and guidance regarding effective and innovative math practices • Imparts knowledge and supports teachers through activities such as introducing new teaching strategies • Coordinates/facilitates pilots of instructional materials and software implementations • Monitors student progress through K12’s interactive lessons and daily assessments • Collects and reviews work samples • Alerts administrators to any concerns about student performance and progress • Maintains the confidentiality of school, teachers, and classrooms.

• Researches and provides content knowledge, resources and guidance regarding a range of effective and innovative math practices • Imparts knowledge and supports teachers through activities such as introducing new teaching strategies, assessment techniques and results interpretation as well as preparing resource materials • Coordinates/facilitates pilots of instructional materials and software implementations • Monitors student progress through K12’s interactive lessons and daily assessments • Coordinates/facilitates reading intervention initiatives for students in grades K-5

• Researches and provides content knowledge, resources and guidance regarding effective and innovative math practices • Imparts knowledge and supports teachers through new teaching strategies, assessment techniques • Coordinates/facilitates pilots of instructional materials and software implementations • Monitors student progress through K12’s interactive lessons • Coordinates/facilitates reading intervention initiatives for students in grades K-5