Role Description At Pavago, one of our clients is hiring a Customer Service Representative (CSR) to deliver fast, professional, and empathetic customer support across phone, email, live chat, and ticketing systems. This is a customer-facing support role designed for someone who thrives in fast-paced environments, communicates clearly under pressure, and genuinely enjoys helping customers solve problems. You will serve as the frontline voice of the company, ensuring customers receive timely support, accurate resolutions, and an exceptional experience throughout every interaction. If you’re calm under pressure, organized, solutions-oriented, and committed to delivering outstanding customer service, this role is a great fit. What You’ll Own - Customer Support & Issue Resolution - Respond to inbound customer inquiries via: - Phone - Email - Live Chat - Support Tickets - Resolve customer concerns professionally and efficiently. - Troubleshoot common issues and escalate complex cases when appropriate. - Deliver positive customer experiences that build trust and satisfaction. - Balance multiple conversations while maintaining high service quality. - Ticket & Case Management - Manage support requests using platforms such as: - Zendesk - Freshdesk - Help Scout - Salesforce Service Cloud - Prioritize tickets based on urgency and service-level agreements (SLAs). - Document customer interactions accurately within support systems. - Monitor open cases and ensure timely follow-up through resolution. - Maintain organized and audit-ready customer support records. - Customer Experience & Communication - Communicate professionally and empathetically across all channels. - De-escalate challenging customer situations with patience and professionalism. - Maintain a customer-first mindset throughout every interaction. - Capture customer feedback and identify recurring issues. - Ensure customers remain informed throughout the resolution process. - Knowledge Base & Process Improvement - Update FAQs, knowledge base articles, and response templates. - Improve support macros and communication workflows. - Identify recurring issues and recommend process improvements. - Share customer insights with internal teams to improve overall service quality. - Cross-Functional Collaboration - Collaborate with: - Operations - Billing - Technical Support - Product Teams - Coordinate escalations efficiently. - Follow company procedures, documentation standards, and privacy policies. Qualifications - 1–2+ years of experience in: - Customer Service - Customer Support - Call Center - Client-Facing Support - Experience using customer support platforms such as: - Zendesk - Freshdesk - Help Scout - Salesforce Service Cloud - Proficiency with: - Google Workspace - Microsoft Office - Excellent written and verbal English communication skills. - Professional, empathetic, and customer-focused communication style. - Strong multitasking and organizational abilities. - Ability to manage difficult customer situations with professionalism. Requirements - Experience supporting U.S.-based customers. - Background in: - SaaS - E-commerce - Healthcare - Finance - Service-Based Businesses - Experience working in KPI-driven support environments. - Familiarity with: - Live Chat Systems - Support Automation Tools - Multilingual communication skills. Benefits - Fully remote opportunity with U.S. business hours. - Make a direct impact on customer experience and retention. - Collaborative, supportive, and structured work environment. - Work with modern customer support platforms and tools. - Career growth opportunities into: - Customer Success Specialist - Team Lead - Operations Support - Client Experience Manager Interview Process - Initial Phone Screen - Spark Hire Intro Video (3–5 minutes) - Practical Assessment (Customer Support Scenarios / Simulated Tickets) - Client Interview - Offer & Background Verification What Happens After You Apply Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you. Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds. Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed. Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application. Apply Now If you’re an experienced Customer Service Representative who enjoys helping people, solving problems, and delivering exceptional customer experiences, we’d love to hear from you. Apply today and become a valued part of a growing remote support team where your communication, professionalism, and customer-first mindset will make a real impact.

Role Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. - Use guided systems and resources to deliver high-quality customer care. - Maintain professionalism, accuracy, and brand alignment. - Schedule flexibility once certified. - Ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED. - Must be at least 18 years of age. - Authorized to work in the United States. - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI). - Ability to follow detailed processes and meet performance expectations. - Strong communication and active listening skills. - Comfortable navigating computer applications and web-based tools. - Ability to work independently and remain accountable to schedules. - Preferred: Prior call center or customer service experience. - Bilingual (Spanish/English) preferred but not required. - Familiarity with phone-based or computer-based support environments. Requirements - This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Benefits - Flexible scheduling options after certification. - Paid training following successful client certification. - W2 employment structure with payroll, protections, and stability. - Paid time off and optional supplemental insurance (Aflac). - Household telehealth access through MDLive. - Access to performance-based incentives. - Career advancement pathways into support, QA, and leadership roles. - All applicant information is kept confidential under EEO guidelines.

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. • Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. • Offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Role Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED - Must be at least 18 years of age - Authorized to work in the United States - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) - Ability to follow detailed processes and meet performance expectations - Strong communication and active listening skills - Comfortable navigating computer applications and web-based tools - Ability to work independently and remain accountable to schedules Requirements - Prior call center or customer service experience (preferred) - Bilingual (Spanish/English) preferred but not required - Familiarity with phone-based or computer-based support environments Benefits - Flexible scheduling options after certification - Paid training following successful client certification - W2 employment structure with payroll, protections, and stability - Paid time off and optional supplemental insurance (Aflac) - Household telehealth access through MDLive - Access to performance-based incentives - Career advancement pathways into support, QA, and leadership roles - All applicant information is kept confidential under EEO guidelines Additional Information This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Follow us on Facebook at: Genesis Call Center Compensation: USD 11 - USD 13 hourly