Role Description As an AI and Experience Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions to Genesys core account teams and our clients. This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject matter expertise in AI-powered customer experience, a proven track record of overachievement, and a strong drive to win! Key responsibilities include (but not limited to): - Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders - Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams - Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting - Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives - Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team - Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration - Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities - Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services - Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives - Ad-hoc duties as required by management Qualifications - Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills - Experience in sales overlay, specialist, or subject matter expert functions - 10 to 12 years of experience in software, cloud, or AI related roles - Proven capability in AI powered customer experience and conversational AI solutions - Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes - Experience coordinating and executing AI proofs of concept - Ability to create effective territory and account strategies that support growth objectives - Strong critical thinking, problem solving, and communication skills - Effective presentation skills with the ability to serve as a compelling subject matter expert - Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams Requirements - Experience selling leading AI solutions for customer experience or contact centre transformation Benefits - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. - Build future-ready skills through mentorship, learning programs, leadership development and education support. - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

• Lead program management for AI enablement programs including needs assessment, feedback and prioritization processes, instructional design, development, implementation, stakeholder communications and evaluation of learning solution outcomes. • Partner with business stakeholders and subject matter experts to create training programs that support AI product knowledge, AI solution positioning, and AI-related sales and consulting competencies. • Design and develop AI-focused learning solutions for customer-facing coworkers, including technical AI knowledge, AI solution selling skills, and practical AI adoption in day-to-day work. • Research and provide instructional design, best digital practices and industry trends, including AI and emerging learning technologies, to support organizational initiatives. • Participate in project teams and identify areas of opportunity, develop recommendation proposals, and implement appropriate AI Enablement solutions to drive business outcomes. • Develop, manage and execute project management strategies to ensure effective resource allocation, commitment from project team members, timeliness and attainment of business requirements. • Effectively measure and assess participants’ skills and client satisfaction related to provided services. • Establish strategies for addressing gaps. • Advise on methods and approaches to reinforce skills. • Leads development and enhancement of assessment tools ensuring fair and unbiased evaluation. • Provide ongoing program feedback and communication updates to stakeholders. • Lead and apply project management skills consistently throughout assigned deliverables. • Mentor and coach junior team members. • Leverage artificial intelligence tools and technologies to accelerate instructional design, content development, multimedia production, personalization, and learning experience innovation. • Manage and maintain curriculum review process with subject matter experts to ensure up-to-date and relevant content.

Role Description This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices. The Digital Collaboration & AI Lead is responsible for leading the strategy, governance, adoption, and continuous improvement of the firm's digital collaboration, productivity, automation, and Microsoft 365/Azure artificial intelligence platforms. This role serves as a key bridge between business stakeholders, legal practice groups, operational departments, technology teams, security teams, and external partners to ensure collaboration and AI initiatives align with firm objectives and deliver measurable business value. This position provides strategic oversight for a portfolio of capabilities spanning Microsoft 365, Microsoft Teams, SharePoint Online, Microsoft Copilot, Copilot Studio, Power Platform, AI agents, automation services, and emerging collaboration technologies. Responsibilities include: - Roadmap development - Platform governance - Initiative delivery - Adoption strategy - Vendor engagement - Operational reporting - Executive communications At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled. On a typical day you will: - Develop and maintain the strategic roadmap for the firm's digital collaboration, productivity, automation, and AI platforms. - Partner with business leaders, legal practice groups, and IT leadership to identify opportunities for innovation, process improvement, and operational efficiency. - Evaluate emerging technologies and industry trends to support innovation across the firm and align technology investments with business objectives. - Lead enterprise-wide programs and initiatives related to Microsoft 365, Microsoft Copilot, Copilot Studio, Power Platform, Microsoft Teams, SharePoint Online, AI agents, and emerging workplace technologies. - Manage multiple strategic projects and portfolios simultaneously, ensuring successful delivery within established timelines and priorities. - Establish governance frameworks, project methodologies, success metrics, reporting standards, and executive communications. - Create and maintain system documentation, including platform standards, configuration records, governance materials, operational procedures, support resources, and knowledge articles to promote consistency, transparency, and long-term maintainability. - Lead the firm's adoption and expansion of Microsoft Copilot, Copilot Studio, AI agents, automation solutions, and related technologies. - Provide strategic oversight for Microsoft 365 collaboration services and partner with engineering and operations teams to ensure platform reliability, scalability, security, governance, and service excellence. - Lead organizational change management, communications, training, and adoption programs supporting digital workplace and AI initiatives. - Serve as a trusted advisor to business leaders, attorneys, administrative departments, and technology teams regarding collaboration and AI initiatives. - Manage relationships with Microsoft, consulting partners, software vendors, and service providers. - Partner with Information Security, Risk, Compliance, Information Governance, and Records teams to ensure secure and compliant solutions. - Support budgeting, forecasting, licensing strategy, capacity planning, and continuous improvement initiatives. Qualifications - Bachelor's degree in Information Systems, Computer Science, Business Administration, Project Management, or a related field required, or equivalent combination of education and experience. - 7+ years of experience leading enterprise technology programs, digital workplace initiatives, or collaboration platforms. - Experience managing Microsoft 365, Teams, SharePoint, Power Platform, Copilot, or AI-related initiatives. - Experience leading cross-functional technology and business transformation projects. - Experience managing vendors, consulting partners, and strategic technology relationships. - Strong understanding of Microsoft 365, Copilot, Copilot Studio, Power Platform, governance, compliance, and AI-enabled business processes. - Exceptional communication, presentation, stakeholder management, and facilitation skills. - Professional services or law firm experience preferred. - PMP, PgMP, Agile, Scrum, Prosci, Microsoft 365, Copilot, or Power Platform certifications required. Benefits - Choice of health and vision insurance plans - 2 paid volunteer days for qualifying community service work - Dental plan - Fertility and adoption benefit - Paid sabbatical after 13 years of service - Tuition reimbursement - Commuter benefits - Retirement contribution

• Build AI-powered tools, templates, and automations in Claude that eliminate repetitive work for sales reps and leaders, allowing teams to leverage scalable, prebuilt solutions. • Write, test, and refine AI prompts tailored to specific sales workflows and business needs. • Deliver short, targeted trainings that help sales teams effectively use AI tools, including prompt-writing techniques and Claude best practices. • Execute AI build requests submitted through the Sales_AI Slack channel, delivering completed solutions and documenting outcomes. • Capture and share successful prompts, tools, and learnings across all six sales areas so proven solutions can be reused across the organization. • Pilot new AI builds with small groups of sales reps and leaders, gather feedback, and continuously improve solutions before broader rollout. • Communicate and collaborate effectively with cross-functional service team members. • Build relationships with educators in strategic pilot accounts and districts to support successful implementations in partnership with the local sales team. • Prospect new schools and districts, understand customer needs, and introduce Curriculum Associates solutions that align to those needs. • Conduct virtual and in-person product demonstrations. • Develop expertise in Curriculum Associates' products, educational trends, classroom challenges, and instructional best practices. • Monitor and respond promptly to internal and external communications.