• Coordinate sourcing requests from intake through launch, ensuring all required information is complete and requests meet the 24-hour preparation standard. • Partner with cross-functional stakeholders to clarify requirements, track dependencies, resolve blockers, and ensure timely execution. • Maintain accurate operational trackers, documentation, decision logs, and process guidance. • Monitor screening readiness, capacity, funnel performance, and operational metrics, identifying risks and recommending improvements. • Escalate operational risks with clear context and recommended actions. • Support talent movement across services and acquired-company onboarding by coordinating screening requirements and stakeholder handoffs. • Coordinate screening path updates across operations, content, systems, and screeners to ensure successful implementation. • Perform data quality checks, investigate discrepancies, and maintain reliable operational reporting. • Serve as a primary operational point of contact for screening-related requests, ensuring clear ownership and follow-through. • Contribute to process improvements, documentation, and new screening initiatives that improve efficiency and scalability.

• Build and maintain strong relationships with dealership leadership, service managers, advisors, and staff • Serve as a trusted resource and consultant for dealership fixed operations teams • Develop retention strategies that strengthen existing dealer partnerships and support revenue growth • Identify opportunities to improve dealership performance and customer experience • Conduct one-on-one development sessions with service personnel and leadership • Support dealerships in implementing effective customer retention and service lane processes • Reinforce performance expectations and operational best practices through ongoing coaching and follow-up • Provide guidance and support related to APCO products, processes, and service center operations • Communicate effectively with dealership personnel to execute initiatives and drive results • Travel regularly to dealerships to provide onsite support, coaching, and consultation • Prioritize activities and manage schedules independently to maximize effectiveness • Track activity, opportunities, and dealer engagement to support retention and growth objectives

• Work directly with the customer on maintenance planning and hangar issues • Coordinate maintenance with opposite Operations Manager and Operation Control Manager • Assist the Maintenance Planner with scheduling aircraft maintenance • Complete daily, weekly, and monthly reports to appropriate managers • Become familiar with the program's local software requirements (ADMIS) for aircraft data entry • Manage maintenance personnel to support the customer needs • Ensure aircraft maintenance documentation is properly completed and routed to the records department in a timely manner • Communicate maintenance needs and issues to the program Accountable Manager • Assist the Operations Control Manager with the use of parts and tooling requirements and needs • Responsible for maintenance personnel RSQCM compliance • Provides performance evaluation of maintenance personnel • Work directly with the end user OJT students in setting up work assignments • Maintain a safe and clean work environment and report any unsafe conditions • Other duties as assigned

• Lead regional operations for Singapore and India, with scope to expand across APAC • Manage and supervise Service Centers, ensuring compliance with company SOPs and local regulations • Own supplier/partner performance: track KPIs, run QBRs, and drive CAPA/escalation resolution • Ensure adherence to customer SOPs, government filings, customs requirements, and quality standards • Coordinate end-to-end logistics and freight forwarding (order management, customs brokerage, reverse logistics, cost optimisation) • Act as 2nd-level escalation and decision point for daily ops and Control Tower issues • Build, train, and onboard Service Centers, partners, suppliers, and new team members • Create and maintain operational SOPs and team work instructions • Maintain master data accuracy in IT systems and support billing/invoice queries • Support MRO tasks and conduct quality checks and damage assessments on the regional container fleet • Execute short-term setups at new destinations (customs, partner sourcing) and support new Service Center launches • Make short-term stock-to-stock allocation decisions and approve consumption material orders for Service Centers • Collaborate cross-functionally (Sales, CX, Account Management, Procurement) to deliver excellent service and timely RFQs/RFPs • Support process optimization, strategic regional initiatives, and claim management • Participate in customer business reviews, supplier reviews, and industry fairs/exhibitions