• Lead regional operations for Singapore and India, with scope to expand across APAC • Manage and supervise Service Centers, ensuring compliance with company SOPs and local regulations • Own supplier/partner performance: track KPIs, run QBRs, and drive CAPA/escalation resolution • Ensure adherence to customer SOPs, government filings, customs requirements, and quality standards • Coordinate end-to-end logistics and freight forwarding (order management, customs brokerage, reverse logistics, cost optimisation) • Act as 2nd-level escalation and decision point for daily ops and Control Tower issues • Build, train, and onboard Service Centers, partners, suppliers, and new team members • Create and maintain operational SOPs and team work instructions • Maintain master data accuracy in IT systems and support billing/invoice queries • Support MRO tasks and conduct quality checks and damage assessments on the regional container fleet • Execute short-term setups at new destinations (customs, partner sourcing) and support new Service Center launches • Make short-term stock-to-stock allocation decisions and approve consumption material orders for Service Centers • Collaborate cross-functionally (Sales, CX, Account Management, Procurement) to deliver excellent service and timely RFQs/RFPs • Support process optimization, strategic regional initiatives, and claim management • Participate in customer business reviews, supplier reviews, and industry fairs/exhibitions

• Act as the primary APAC point of contact for exchange operations across demand and supply teams • Monitor marketplace health, traffic quality, campaign delivery, and exchange performance metrics • Manage and resolve operational issues impacting buyers, publishers, and platform performance • Work closely with SSP, DSP, agency, advertiser, and publisher partners to investigate and resolve technical challenges • Analyse bidstream, delivery, and performance data to identify optimisation opportunities • Support onboarding and operational integration of new demand and supply partners • Collaborate with Product, Engineering, and Commercial teams to improve exchange functionality and operational workflows • Create and maintain operational dashboards, reporting, and documentation • Drive continuous improvement initiatives to increase marketplace efficiency and quality • Serve as the escalation point for complex operational and technical issues within the APAC region

• Transform how Fincrime operations are run • Build the operational framework from scratch • Conduct a rapid assessment of the current operational state • Design and implement a complete set of standard operating procedures • Establish escalation paths, handoff protocols, and coverage models • Create the governance cadence for operation running • Own queue health across all Fincrime control types • Report operational performance monthly to the Sr. Director and compliance stakeholders • Interface with the compliance function on quality findings and regulatory examination readiness

• Transform Fincrime operations • Build the operational framework from scratch • Conduct a rapid assessment of the current operational state: what processes exist, what is undocumented, where quality is inconsistent, and where there are no standards at all • Design and implement a complete set of standard operating procedures covering alert triage, to drafting investigation summary that can be used for regulatory reporting, and queue management • Establish escalation paths, handoff protocols, and coverage models that work across a globally distributed team and multiple time zones • Create the governance cadence i.e.daily stand-ups, weekly queue reviews, monthly quality reviews that keeps the operation running and productivity visible to leadership • Define what good queue health looks like: target SLAs, acceptable thresholds for triggering backlog review and prioritization • Implement real-time queue monitoring dashboard to monitor productivity • Take ownership of the case management platform used by Fincrime operations analysts • Design and own the quality control and quality assurance framework — defining the standards, scoring rubric, sampling methodology, CAPA process, and reporting cadence that govern how Fincrime control execution is assessed • Build an operation that does not depend on any single timezone's working hours to function