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Dropzone AI logo
Dropzone AI

Reinforcements have arrived.

Forward Deployed Engineer

Location

United States

Posted

6 days ago

Salary

$170K - $190K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Forward Deployed Engineer

Dropzone AI

• Support strategic customer accounts as a technical and operationalization-focused resource. • Partner with TAMs to help customers operationalize Dropzone without replacing the TAM as the primary account owner. • Lead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts. • Review Dropzone investigations to identify tuning opportunities, outcome alignment gaps, workflow friction, and areas where customer trust can improve. • Draft and refine tuning recommendations based on each customer’s specific environment, workflows, policies, and analyst expectations. • Configure response workflows, notifications, escalation paths, and customer-approved behaviors. • Translate customer SOC practices into precise, approved Dropzone behavior. • Help customers identify functional alternatives or product-supported paths before escalating product gaps. • Open and document internal support or product cases when customer needs cannot be met through existing functionality. • Produce tuning, efficacy, and operationalization reports for strategic accounts. • Track impact through analyst feedback, outcome disagreement trends, benign resolution trends, tuning coverage, workflow adoption, and customer trust indicators. • Partner with Product and Engineering to escalate product gaps with clear evidence and customer context. • Build repeatable playbooks for customer tuning, operationalization, and long-term maintenance. • Maintain clear boundaries between strategic operationalization, standard support, incident response, and custom development.

Job Requirements

  • 4+ years experience in a customer-facing technical role such as Forward Deployed Engineer, Solutions Architect, Security Engineer, Detection Engineer, Technical Customer Success Engineer, or Sales Engineer.
  • Strong understanding of SOC workflows, alert triage, escalation paths, investigation quality, analyst expectations, and security operations.
  • Technical acumen in areas such as scripting, development, APIs, integrations, networking, SRE, CloudOps, DevOps, or security automation.
  • Ability to translate ambiguous customer context into precise technical configuration.
  • Strong written and verbal communication.
  • Excellent judgment around customer requests, product gaps, risk, scope, and escalation paths.
  • Ability to manage multiple customer workstreams with strong follow-through.
  • Comfort working directly with customers as well as operating behind the scenes with TAMs, Product, and Engineering.
  • Comfortable working in an early-stage environment with ambiguity and high ownership.
  • Early-stage startup mindset. You thrive on ambiguity and move with lightspeed execution
  • Being data-driven is part of your DNA.

Benefits

  • Health insurance
  • 401K Plan with employer match
  • Self-Managed PTO
  • Parental leave
  • Significant above market new hire equity grants

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