• Provide operations and maintenance (O&M) support for the Cotton and Tobacco Electronic Records System (CERS) • Serve as the technical lead for the HP NonStop Integrity environment • Responsible for the design, development, implementation, and maintenance of mission-critical applications • Collaborate with leadership to develop short- and long-range IT strategies • Gather and analyze customer requirements to build comprehensive IT development and delivery plans • Lead all HP NonStop programming efforts, including COBOL85, SCOBOL, TAL, and NonStop SQL database design • Administer system installations, manage security, provide technical support, and oversee storage solutions • Prepare, test, and implement programs; evaluate results; and apply corrective actions as needed • Train and mentor ITD staff and end-users • Answer helpdesk questions related to CERS and provide timely end-user support • Rapidly diagnose and resolve bugs and defects in core production applications • Perform daily system checks, audits, and backups • Implement urgent changes in response to regulatory or operational shifts • Ensure compatibility with evolving Agency IT standards and third-party integrations • Coordinate with diverse stakeholders

• Design, develop, test, deploy, and maintain custom software tools, utilities, scripts, and automation solutions that support and extend the capabilities of ICAM platforms, including Okta and SailPoint, and address operational needs across the ICAM program. • Collaborate with ICAM architects, platform engineers, integration specialists, service desk teams, and government stakeholders to gather and analyze requirements, identify capability gaps, and define technical solutions for custom tool development initiatives. • Develop custom integrations between ICAM platforms and enterprise systems, applications, and data sources, leveraging REST APIs, SCIM, webhooks, and other integration mechanisms to enable automated identity and access management workflows. • Build and maintain automation scripts and workflows that streamline ICAM operational processes, including user provisioning and deprovisioning automation, access certification automation, reporting automation, and administrative task automation. • Design and develop custom web applications, portals, and dashboards that provide enhanced visibility, self-service capabilities, and operational tooling for ICAM administrators, application owners, and end users. • Develop custom connectors, plugins, and extensions for Okta and SailPoint platforms, leveraging platform-specific SDKs, APIs, and developer frameworks to deliver capabilities not available through native platform features. • Implement automated testing frameworks for custom-developed tools and solutions, including unit tests, integration tests, and end-to-end tests, to ensure the correctness, reliability, and security of delivered software. • Contribute to the design and implementation of data pipelines and reporting solutions that aggregate, transform, and visualize ICAM operational data, providing actionable insights to program leadership and government stakeholders. • Apply secure software development practices throughout the development lifecycle, including secure coding standards, code reviews, static and dynamic analysis, and vulnerability remediation. • Participate in DevSecOps processes, integrating custom tool development activities into CI/CD pipelines and ensuring that all developed solutions meet federal security and compliance requirements. • Develop and maintain comprehensive technical documentation for all custom tools and solutions, including design documents, API documentation, user guides, and operational runbooks. • Support the deployment and operational management of custom tools in cloud and on-premises environments, coordinating with cloud DevOps engineers and platform administrators as required. • Participate in Agile development ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, contributing to the iterative delivery of custom tool capabilities. • Provide Tier 3 technical support for custom-developed tools and solutions, troubleshooting and resolving complex issues in coordination with platform engineers and service desk teams. • Stay current with emerging development technologies, ICAM platform APIs, and federal software development standards, proactively identifying opportunities to apply new capabilities to enhance custom tooling solutions. • Contribute to code reviews, architectural discussions, and technical design sessions, providing constructive feedback and promoting software development best practices across the team. • Support ATO processes by contributing to security documentation, providing evidence of secure development practices, and addressing security findings identified through code reviews and vulnerability assessments.

• Develop and maintain high-quality ServiceNow applications that meet consumers' needs and enable mission outcomes • Lead AI/ML initiatives to enhance enterprise platforms, automate processes, and improve user experience across DOE systems • Orchestrate technology solutions across ServiceNow, Salesforce, AI platforms, and emerging technologies • Lead complex, multi-technology projects involving ServiceNow, Salesforce, AI implementations, and system integrations • Act as technical facilitator connecting business requirements with appropriate technical resources and subject matter experts • Interface with executive leadership, technical teams, and end-users to ensure alignment between technology solutions and mission objectives • Create and maintain strategic technology roadmaps incorporating AI, Salesforce, ServiceNow, and emerging platform capabilities • Support enterprise applications including AI-powered analytics and automation solutions • Ensure delivery of solutions that advance the client’s mission through effective information management • Implement artificial intelligence solutions for platform consolidation, predictive analytics, and automated resource management • Support efficient management across hundreds of active applications through intelligent automation and streamlined workflows • Lead application migration projects while maintaining 100% operational continuity • Implement security measures across ServiceNow, Salesforce, AI platforms, and integrated systems • Ensure responsible AI implementation with appropriate governance, bias mitigation, and security controls • Support authentication implementation and Salesforce security model optimization • Ensure federal standards adherence across all technology platforms and AI implementations • Provide guidance across ServiceNow, Salesforce, AI technologies, and project management methodologies • Establish centers of excellence for emerging technologies and cross-platform integration

• Research and development of the EPLAN software and new technologies by reviewing specifications, add-ins, and integration capabilities with other Interstates systems and tools. • Interpret data from the model to drive efficiency in design and planning by increasing accuracy of design and access to information. • Maintain and update EPLAN standards and SOPs by reviewing best practices and collaborating with design teams. • Train the team in new standards and procedures by working with the EPLAN team and other project leaders. • Network with industry leaders to propose new techniques and tools, prove use, or expand existing processes by attending events, vendor activities, webinars, and conducting research. • Track development priorities and accomplishments. • Work with the standards coaches to update procedures and hold the team accountable to existing standards. • Stay up to date with industry trends, emerging technologies, and advancements in EPLAN practices for electrical systems. • Coordinate with leaders on developing the EPLAN skillset on the team. • Review active projects to ensure standards and best practices are followed. • Collaborate with IT on storage management, hardware, and software requirements. • Assist the EPLAN team in developing examples of Interstates EPLAN capabilities. • Actively assist with projects as time is available, staying current on deliverable standards and best practices.