• Partner with sub-awardees and contractors to implement digital health projects and programs. • Support sub-awardees and contractors in implementing digital health projects across multiple domains. • Provide technical assistance and training to ensure effective adoption of digital health tools. • Monitor and report on project milestones, budgets, and deliverables. • Facilitate integration of telehealth and digital health solutions into diverse healthcare environments. • Contribute to continuous improvement and innovation in Maine’s digital health initiatives. • Participate in relevant workgroups and/or committees. • Partner with the US Programs Business Development team to assist in the development and submission of grant and contract requests.

• Serve as the primary liaison between the organization and the federal government customer • Provide overall technical, schedule, and cost direction for the program • Lead and direct a team of professionals • Develop, maintain, and execute program plans • Provide administrative oversight and corporate management across all program functions • Monitor and report on program performance metrics • Execute assignments independently while escalating critical issues • Coordinate cross-functional teams, subcontractors, and stakeholders • Lead program reviews, status briefings, and other meetings with government clients • Identify and mitigate program risks • Ensure all contract deliverables are completed accurately and on time

• Assist the Program Manager in overseeing all aspects of the ICAM Application and Systems Enablement Task Order, including scope management, schedule management, resource allocation, risk management, and quality assurance. • Support the development and execution of the overall enablement strategy for approximately 600 NIPRNet applications, ensuring alignment with the DoW Zero Trust Execution Roadmap and ICAM PMO guidance. • Coordinate and manage enablement execution teams, dynamically adjusting team composition and size based on project phase, workload, application complexity, and required technical specialties to maintain operational velocity. • Oversee the initial 90-day comprehensive triage of all ~600 pre-registered applications, ensuring triage findings, risk logs, and pathway determinations are accurately documented in the A012 Enablement Tracking Database. • Monitor and report on program performance using the A012 Enablement Tracking Database and A013 Metrics Dashboard, ensuring dashboards are current, accurate, and available to Government stakeholders in real time. • Serve as a primary point of contact for the Contracting Officer's Representative (COR), ICAM Program Management Office (PMO), and Application Owners (AOs), managing relationships, escalations, and stakeholder communications across all levels. • Manage the Application Owner Escalation Matrix process, ensuring all contractor engagement attempts are properly documented, escalations to the COR are timely and accurate, and non-responsive applications are transitioned to Government-Induced Hold (GIH) status per established protocols. • Oversee the development and maintenance of all Contract Data Requirements List (CDRL) deliverables, including program management reports (A-series), technical reports (C-series), and any shared O&S deliverables (B-series), ensuring they meet quality and timeliness standards. • Support the Test Program by ensuring the development and execution of the Master Test Plan, Software Test Plans, and Software Test Reports in accordance with PWS Sections 5.2 and applicable CDRLs (C001, C002, C003). • Ensure contractor compliance with all applicable security requirements, including CUI handling, OPSEC, DoDM 8140.03 cybersecurity certifications, Section 508 accessibility standards, DFARS 252.204-7012, and all referenced DoD regulations and instructions. • Monitor and manage Government Furnished Information (GFI), ensuring secure handling and tracking of the pre-registered application portfolio and completed migration questionnaires received during transition-in. • Identify and mitigate programmatic and technical risks, maintaining a current risk register and proactively surfacing emerging issues to the Program Manager and Government stakeholders. • Support the preparation and delivery of briefings, status reports, and program reviews for Government leadership and other stakeholders. • Ensure all custom tools, connectors, workflows, enhancements, and documentation developed under the contract comply with DFARS data rights provisions (252.227-7013, 252.227-7014, 252.227-7017) and are delivered to the Government with appropriate rights assertions. • Foster a culture of continuous improvement, institutional knowledge retention, and team continuity throughout the enablement lifecycle.

• Manage the full lifecycle of our partner’s journey from onboarding to activation and renewal and collaborating with the Business Development Manager on any upsell opportunities as identified. • Drive partners' operational success and revenue goals through one-to-many communication and by leveraging automation and AI to extend your reach • Work cross functionally with other Grafana teams to ensure that the negotiated partnership contracts and both parties’ obligations are met. • Create and define the processes to ensure operational success of agreements with royalty or revenue share components. • Monitor the deployment health and customer satisfaction with Partner engagements and programs to assess progress, identify risks, and blockers. • Work with the Corporate Development team to build dependable, automation-driven systems that accurately surface program progress and partner success metrics. • Work with the Sales and Channel team to navigate OEM partner relationships and enable customers to build their desired user experience through our scaled external access program. • Understand upcoming OEM and Plugin Partner initiatives and communicate them with partners and internal Grafana teams. • Enhance documentation, create internal/external enablement materials, and use data to report on your workstreams. • Create, implement, and run programs to scale our partner ecosystem.