• Handle support requests (N3 troubleshooting, environment monitoring and assessment, version and vulnerability analysis) • Participate in incidents and resolve issues related to support and projects • Escalate and follow up support and project tickets with vendors • Lead and execute technical activities related to support and project delivery • Prepare and present technical support and project documentation

• Perform accounting entries and reconciliations of general ledger accounts • Assist in the calculation and filing of direct and indirect taxes • Support the submission of statutory filings and tax reports (SPED, DCTF, EFD, among others) • Monitor invoices (notas fiscais) and perform tax analysis • Support monthly accounting and tax close processes • Assist with audits and tax inspections when required

• Review and respond to customer technology, security, and product-specific questionnaires for Aible Clinic solutions using approved response repositories. • Provide clear, accurate, and consistent written responses to inquiries from hospital IT, security, and data governance teams on topics including information security, privacy, data rights, system configuration, data transfer, and AI-related capabilities. • Partner closely with a senior Cyber Information Assurance Analyst who will review and approve responses prior to submission to customers. • Identify questions not covered by existing repositories and collaborate with the senior analyst to escalate, research, and develop new standardized responses. • Contribute to the maintenance and continuous improvement of questionnaire response repositories by identifying gaps, outdated content, and opportunities for reuse. • Support customer calls in a limited capacity, including clarifying questionnaire responses or providing technical context alongside senior team members. • Adhere to established information assurance, compliance, and documentation standards while maintaining a professional, customer-focused communication style. • Build working knowledge of Aible Clinic technologies, data flows, and security posture to effectively support customer assurance needs.

• Manage global Analyst Relations (AR) program. • Craft a cohesive analyst outreach and nurture strategy and program. • Track, review, summarize and distribute relevant research reports. • Drive positive coverage in areas such as Intelligent Automation and AP Automation. • Track key industry trends and advise on areas of concern or interest. • Coordinate requests for research participation and briefings. • Manage calendars for key analyst publications like Gartner MQ and Forrester Wave reports. • Support internal requests for competitive intelligence or research reports.